Ease Reviews & Product Details - Page 50

From an administrative perspective, this is a great program! Everything is all in one place and there are so many useful features! i love that everything can be integrated - onboarding, open enrollment, reporting and terminations. it's wonderful to have everything accessible all in one place! it's also really user friendly so it's not difficult to get all staff on board with using it! Review collected by and hosted on G2.com.

the only thing i don't like right now is that not all of my carriers are fully connected to the program so i still have to go to a couple of individual carrier websites to make changes/updates. but otherwise it's great! Review collected by and hosted on G2.com.

Not chasing employees for documents! This has completely streamlined the open enrollment process and helped make onboarding new employees much easier. Review collected by and hosted on G2.com.

Some of the admin dash board is not as intuitive as I would like it to be. Review collected by and hosted on G2.com.

The guiding of the site is very helpful! Review collected by and hosted on G2.com.

Not all features are available on phones Review collected by and hosted on G2.com.

Portal user navigation. It is easy to navigate through all the modules. Review collected by and hosted on G2.com.

None at the moment. Have not had any issued or found any bugs. Review collected by and hosted on G2.com.

The interface is clean and easy to navigate. Responsiveness is quick. Review collected by and hosted on G2.com.

Some of the integrations seem like they are still being developed - unable to fully judge them at this time. Review collected by and hosted on G2.com.

Ease's marketplace has a significant number of integrations across multiple categories, such as payroll, CRM, and some carriers. It allows the abbility for third parties to assist with portal design so renewals et al don't have to be propagated in house.

It also happens to be the de-facto benadmin standard for general agencies so back office support is fairly robust. Review collected by and hosted on G2.com.

Since its inception, Ease has and continues to be an incomplete solution to the problem of benefits management. Specifically, it has staggeringly stupid internal logic. When an employee enrolls, the system document generator is flatly unable to determine WHICH plan documents are truly required from both a carrier and submission standpoint. Example: If you have a group with 2 dental options (HMO and PPO) requiring different apps and a medical carrier wrap (HMO and PPO), the system will spit out for a new enrollment: 2 dental apps, 2 health apps, and 4 total change forms. Yes, the system doesn't understand the difference between "enroll," "waive," and "change" so it's up to the user to sift through the multiple files and propagate the correct ones.

Continuing this trend of "stupid paperwork processing" the system is ENTIRELY UNABLE to handle manual terminations. That's right, there is zero capability for the system to propagate terms from a paperwork standpoint. Sure, if you're lucky enough to have groups that have EaseConnect+ (API) enabled its a non-issue but considering the majority of health carriers are still stuck on spreadsheets and punch cards, this will be a few years yet. If you have carriers that still don't allow online roster maintenance be prepared to manually fill out term forms constantly.

Let's get to their integrations: it's hit or miss. They have a feature called "EaseConnect+" which is essentially a list of carriers that have enhanced API connections to Ease. This is nice. When it's supported. Which is rare on the medical side. Ancillary carriers are getting good about it but most health carriers still use EDI which can't be used in Ease for roster maintenance. So there's no external way to automate roster changes or coverage confirmation. Other integrations such as payroll are also nice but (A) often come with an additional price tag that the employer is loathe to pay -- which puts it on the broker, and (B) are ridiculously convoluted, often requiring you: 1. enable in your broker marketplace, 2. enable in the client marketplace, 3. complete a form/script on Ease, 4. wait eons for either Ease or the 3rd party to respond, and 5. often have to complete MORE paperwork because the Ease form/script doesn't work properly.

Renewal workflow is a nightmare. The entire process for broker, employer, and employee are exceedingly obtuse offering very few communications options other than crap email templates. Tracking is inefficient and poorly documented.

Also, support sucks. You can only submit emails/tickets and wait. No phone support, no dedicated rep support. Solutions are often summarized as "ah, well."

The only reason I would recommend Ease is if you are getting to use it for free through your GA or absolutely need an EB-only system for high turnover groups. Otherwise there are better on the market. Review collected by and hosted on G2.com.

Ease Central takes the headaches out of signing up for health insurance benefits. My employees also think it's easy to use and navigate! Review collected by and hosted on G2.com.

From an employer perspective - I do wish there was a feature that allowed me to browse the employee's progress when signing up. Review collected by and hosted on G2.com.

Users can self-enroll for benefits without my team's input Review collected by and hosted on G2.com.

Confusing UI/UX as far as what plan(s) are elected Review collected by and hosted on G2.com.

The process flow is excellent - very happy Review collected by and hosted on G2.com.

The EASE reporting center isn't that great Review collected by and hosted on G2.com.

The ease of running reports on benefits for full-time employees. Review collected by and hosted on G2.com.

I have to reset their passwords for them. Review collected by and hosted on G2.com.