I like that the portal is super user friendly and easy to navigate. Review collected by and hosted on G2.com.
I don't like that we don't have direct phone lines for different departments. (ex. integrations, payroll, reporting) Review collected by and hosted on G2.com.
Look of the site and ease of use for employees Review collected by and hosted on G2.com.
Some items seem to be very touchy. For example if you make a change it does not always carryover. Also it is frustrating that term forms do not populate for groups. Review collected by and hosted on G2.com.
Everything is in one place for the employees. And various documents can be added for employee review/acknowledgement. Review collected by and hosted on G2.com.
Nothing really, other than hoping it could connect with all carriers automatically. We only have one carrier that is updated through Ease. Review collected by and hosted on G2.com.
Most all the information is in one place to manage the benefits Review collected by and hosted on G2.com.
Most insurance carriers are NOT on direct integration so there is many man hours processing service work- adding/deleting employees from plans.
It is very time intensive uploading groups to Ease if they have multiple lines of coverage and larger employee groups. Review collected by and hosted on G2.com.
The simple way things are done, easy to follow. To complete enrollment for employee benefits is one of the easiest that I have had to deal with. Also, the integration with the ancillary carriers is nice when things are working properly and we don't have a disconnect. Review collected by and hosted on G2.com.
The changes to the system with out letting us know. When you are doing the integration with some of the insurance carriers and the payroll companies can be very cumbersome at times. Review collected by and hosted on G2.com.
Easy access for employers, employees, and brokers
Checklist access to the list of changes made by employers/employees.
There are plenty of resources for new users.
Employees are able to use the Ease app as a all-in-one resource for their benefits
Ability to manually input plans, especially convenient for 100+ groups that may have custom benefits set up. Review collected by and hosted on G2.com.
Reports can only be generated in CSV-styles
There is a bit of a learning curve in the system, especially for employers
Employees need to take a picture of physical ID cards, but are not able to upload downloaded copies of ID's (e-copies)
Direct-to-carrier connections are limited to ancillary products Review collected by and hosted on G2.com.
Ease is a simple system with lots of integrations that make processes simpler. We love that the cost for the platform is very low and it integrates with our insurance carriers and payroll platform. This significantly reduces the amount of administrative time spent on benefits and payroll administration, allowing our teams to focus on strategy. Review collected by and hosted on G2.com.
We dislike the tools for signatures of documents, you cannot actually download signed versions of documents, just a report that says the document has been signed by your employees. Review collected by and hosted on G2.com.