Emailgistics Pros and Cons

The team at emailgistics has been excellent with us. Very detail oriented and always available to help when support is required.

The system itself is as simple as it could be to use and has increased our efficiency greatly. Rules for incoming email has been a complete game changer!

Our implementation was very straightforward, training was a breeze, and the functionality is very user friendly.

We use the system daily. The few members of my team who did not take the training right away started to use the system without training and had no problem. Review collected by and hosted on G2.com.

Training yourself and your team to remember to always archive what you have actioned.

Other than that it is pretty straightforward. Review collected by and hosted on G2.com.

What can I say, the whole package is amazing. Being incorporated into Outlook is a big thing, not having to log in to a new system. It's all there in front of you.

Rules are so simple, having certain members of the team being assigned emails from customers they look after has been a big help.

My customer support team started using it first and with the successes we rolled it out to another business area and there could soon possibly be a third.

Lastly, the Emailgistics Team is a massive help, always on hand being very kind and polite. Review collected by and hosted on G2.com.

As of yet, I have not found anything I dislike about Emailgistics. Review collected by and hosted on G2.com.

Emailgistics is a great tool for a group inbox scenario where you have multiple people managing lots of emails. The tool is great for sharing the workload instead of staff picking out the easy emails to process.

Their support and customer service are quick to response in the event of an issue, they are also small enough of an organisation to be open to suggestions and enhancement suggestions.

Overall easy to implement and use, its ability to improve email response times and customer satisfaction. Review collected by and hosted on G2.com.

The outlook add-on can sometimes be a bit laggy and can also be affected if you have a problem with your internet connection. Review collected by and hosted on G2.com.

We've implemented Emailgistics in our system to manage a flow of tasks to a team, the conversation history is great for managing how tasks are being completed and it's a great centralised way to manage staff shifts/availability as well. Review collected by and hosted on G2.com.

We have a lot of rules setup with majority straight copies of each other but a slight adjustment. It would be good to be able to duplicate a rule and make small changes than having to start again. Review collected by and hosted on G2.com.

It is integrated to outlook which is very handy. It is very easy to use, my team is using it daily and they are happy with it. From an admin side it is was quick to set up and to create templates, rules, shifts for agents, alerts... The Dashboard is great for live monitoring. The staff helping with setting it up was very friendly and available! Review collected by and hosted on G2.com.

It would be great if the reports could be sent by email automatically daily instead of having to consult them in the admin.

At the moment it is also a bit slow to search in some folders with a lot of data in it. Review collected by and hosted on G2.com.

Really easy to use and highly effective for mailbox management. Really like the ability to add rules and create specific dashboards across multiple mailboxes. Getting it added to Outlook is very straight forward as well. Review collected by and hosted on G2.com.

Occasionally takes time to perform an action such as archiving an email, or will randomly move an old email you reply to into a user's folder. Review collected by and hosted on G2.com.

Emailgistics helps my organization stay on top of customer inquiries by integrating directly with my Azure/Exchange tenant and Outlook clients. Implementation was extremely quick and easy with guided support the entire way. Customer support post implementation has been a massive step up from other products I've tried. Review collected by and hosted on G2.com.

Only downsides I have exerienced thus far have to do with billing and onboarding additional users. More billing flexibility would be nice, and a more streamlined user sync method would help out a lot, although not at all deal breakers in their current state. Review collected by and hosted on G2.com.

Emailgistics helps our internal teams better serve our customers by giving them the tools to succeed without dramatically changing the work flow they are accustomed to. The history fucntion is pivotal when it comes to training and tracking down problems. Additionally, the ability to assign emails ensures that work is being down in a timely manner, without duplicating effort. It's truly helped my company better serve it's clients in a more efficient manner. Review collected by and hosted on G2.com.

Anything that is less favorable in terms of functionality typically falls back on Microsoft. Review collected by and hosted on G2.com.

The ability to route emails based on multiple rules has enabled our call center to greatly increase its effiencey. It has also increased accountability as emails conversation IDs are assigned as the emails are routed allow a greater level of quaility control. Review collected by and hosted on G2.com.

Not really a dislike but the navigation within Outlook takes a little getting used to but nothing that dimishies the value of the product. Review collected by and hosted on G2.com.

Very useful tool to help manage, log, and search threads. Great for monitoring internal service level agreements, especially when emails can be traced back to the recepient. Integration to Outlook is seamless. Training is on point from the Emailgistics customer support team. Review collected by and hosted on G2.com.

I have had some recent issues with the pane not loading, suggesting that the email is not in the Emailgistics shared mailbox. No other complaints. It has functioned exceptionally smooth. Review collected by and hosted on G2.com.