Emailgistics Reviews & Product Details

I appreciate the ability to easily customize rules in Emailgistics. I can quickly create rules to tag new emails by domain and route them to specific agents who have the skills needed for that type of inquiry. It also helps us to route and tag inquiries as they come in, and I like the basic dashboards and reporting features. Review collected by and hosted on G2.com.

I work for an after hours team, which has a varied schedule and ad hoc users that come in to help us from time to time. Emailgistics is set up to work best with a set schedule by user. Since we aren't really able to customize any of the schedule settings to work with how our team operates, we can't use all of the benefits available to other users in the Emailgistics platform. More development in this area would be greatly appreciated. It was a little complicated since our team is different than the other client profiles in the Emailgistics account portfolio. Review collected by and hosted on G2.com.

What I like best about Emailgistics is the reporting, user experience, and how simple and intuitive it is to use. It’s rare to find a tool that has this many features while still feeling easy and not overwhelming.

The reporting gives us real visibility into our inbox, workloads, and response times, which we didn’t have before. The interface is clean and straightforward, so adoption across the team was quick and seamless.

Most importantly, the features are actually usable. Nothing feels overly complicated or unnecessary. It solves real problems in a practical way, which has made a huge difference in how we manage a high-volume shared inbox. Review collected by and hosted on G2.com.

Honestly, nothing significant comes to mind. The platform has been very intuitive and has worked exactly as expected for our team. If anything, we’re still exploring more of the reporting and features as we continue to scale our use of it. Review collected by and hosted on G2.com.

Simply put, it's been a game-changer for our team.

From the get-go, the efficiency improvements have been remarkable. The way Emailgistics organises and prioritises emails has streamlined our workflow and saved us countless hours that we would have otherwise spent sorting through our inboxes. The software's intuitive design and user-friendly interface have made implementation straight forward and it's incredibly easy for everyone to get on board and start reaping the benefits immediately.

One of the standout features has been the ability to automate email assignments and track responses. This has not only reduced the manual workload but also ensured that no email slips through the cracks, enhancing our overall responsiveness and customer satisfaction.

Moreover, the detailed analytics and reporting tools have provided valuable insights into our email handling processes, enabling us to identify areas for further improvement and optimise our performance continuously.

Emailgistics provide excellent customer support, with a team available at all times to advise on how best to use the software.

Emailgistics has significantly boosted our productivity and efficiency, and I couldn't be more pleased with the results. I highly recommend it to any team looking to enhance their email management capabilities. Review collected by and hosted on G2.com.

Nothing so far, Emailgistics has managed to easily deliver on everything we hoped for and then plenty of extras we never knew we needed. Review collected by and hosted on G2.com.

It helps us organize and split the tasks better and more effectively. Also, tracking of activities and reporting are very cool and good features Review collected by and hosted on G2.com.

The possibility of archiving multiple messages would be nice, and the option of having snoozed subfolders for each team member separately would help. Current method of snoozing is not that easy for tracking. AI tools could be improved as well I think, but I need to learn a bit more about them before I can make valuable suggestions. Review collected by and hosted on G2.com.

I like that Emailgistics keeps all of the emails organized. It's really helpful that all of the emails are routed to the appropriate person. The initial setup was pretty easy, which made transitioning to using it smoother. Review collected by and hosted on G2.com.

The speed is slower than the legacy product, Emailtopia. When you archive or move an email it takes seconds to do whereas before it used to be more instantaneous. Review collected by and hosted on G2.com.

I like the ability to have more visibility of emails. It enables us to be able to easily provide coverage in the absence of a team member. I also like the ability to develop KPI's with the use of the dashboard. This enables to better understand the needs of our business. Review collected by and hosted on G2.com.

I don’t like the setup process. Given the large number of accounts we have and the complexity of how they’re managed, it takes an excessive amount of time to set up the rules so they filter to the appropriate party. This likely wouldn’t be as much of an issue for a company with fewer customers, or for teams whose account handling is more straightforward. For us, I can easily see it taking months before it’s operating as intended and serving its intended purpose. Review collected by and hosted on G2.com.

Everything about it... A dream come true Review collected by and hosted on G2.com.

Absolutely nothing. I LOVE Emailgistics! Review collected by and hosted on G2.com.

I use Emailgistics to route emails for Fieldpiece, a company that sells HVAC testing equipment, and I'm very impressed with Rick's technical knowledge of the platform and the new AI features. I love the customer service that Zach provides, especially with our biweekly calls, and the tool itself. The assignment and rules tabs are great; they let me know easily how to run the software. Managing accounts with Emailgistics is very easy, it's on fire. Review collected by and hosted on G2.com.

N/A! Review collected by and hosted on G2.com.

Emailgistics is for any teams that is overwhelmed managing emails, overseeing productivity, and meeting SLA requirements. It took us a good amount of work to find Emailgistics but we are very glad we did. It's given much order to the email chaos and we are looking forward to rolling this product out across several other departments within our organization. Review collected by and hosted on G2.com.

Difficult to point to anything that's within Emailgistics control. The only thing that's proven challenging is changing our own habits and workflow to ensure we are making the most of their platform. Review collected by and hosted on G2.com.

We no longer have to monitor and manually disperse emails when a Team Member is out. Emailgistics assigns emails equally to a designated back-up Team and will assign emails within a conversation to the person it was originally assigned to. You can track the history of an email and easily re-assign them if needed. We are confident our customers are being taken care of when someone is out of office. Review collected by and hosted on G2.com.

There really isn't anything to dislike. We are not a Call Center so there are things within the program we don't use. I just know it was a game changer for us! Review collected by and hosted on G2.com.