Amex GBT Egencia Reviews & Product Details

As a travel arranger, I rely on Egencia daily to book flights, hotels, and rental cars for our team, and overall, it gets the job done efficiently. The platform is user-friendly, with a streamlined interface that makes it easy to manage multiple itineraries at once. Amex GBT allows arrangers/travelers to quickly implement a payment method that is easily usable for each booking. Customer support is generally responsive, but certain issues require more back-and-forth than I’d like. Despite this, Egencia has been seamlessly integrated into our program and we're greatly enjoying its benefits! Review collected by and hosted on G2.com.

Since Amex GBT took over, there have been some noticeable changes, and while the core functionality remains solid, I hope they continue refining the platform with travel arrangers in mind. There are a few areas where it could improve—features like duplicating past bookings or more flexible modification options would save a lot of time. Review collected by and hosted on G2.com.

I like that all of our employees can book their travel with ease and in most cases (unless it's a rental car), the company CC is on file so there aren't a lot of out of pocket cost for company travel, it also saves them time not having to submit for reimbursement. Egencia also helps us know where our employees are when traveling. Reporting is key as well, you can customize reports to include the data you want. We were recently given a new Account Manager, she has been super helpful with finding areas of savings or programs we can join for savings/points. Review collected by and hosted on G2.com.

My dislike is more of an airlines issue rather than Egencia. we have a ton of cancelled travel which results in unused tickets (most non-refundable) so then the traveller has a credit, if that person doesn't have any upcoming travel, then I have to see if someone else in the company can use the credit before it's expiry, sometimes even if you have all the information needed and you have the other person's travel ready to pay for, there's still snags/red tape trying to use the credit. Review collected by and hosted on G2.com.

* Egencia is a self-user travel platform where our employees can be responsible for their travel needs.

* Egencia has let us implement our travel policies that best fit our organization's travel needs so that we can continue traveling at the most economical fares.

* Egencia approval settings have helped us hold different department heads accountable for their travelers who do not follow our policy.

* Travel reports have helped us identify month-to-month and year-to-year travel increases or decreases and in what areas we travel the most

* Egencia preferred rates, along with our corporate-established rates for hotels, have worked to ensure the best nightly rates.

* When in need, Egencia customer service has been their to support not only our travelers but myself as the travel manager over our account.

* Our organization uses egencia everyday we have over 2000 employees traveling on a regular bases each quarter.

* Egencia has improved every year to include more features and make our travel booking needs easier on the platform.

* When egencia has done site updates, it has been very easy for us to continue booking without confusion.

* The self registration Egencia link created for our company has made it so easy for our new hires to register and start booking their trips right away. Review collected by and hosted on G2.com.

* At times, we do get customer service agents that are new and are still in the training process so our call times when calling customer service are long to make changes on an itinerary. For example an hour

* Egencia Central billing - if we create a new traveler group you can not just add the group to the existing central bill card you have to delete the entire card and go back in and add everyone back on. Review collected by and hosted on G2.com.

As a travel manager, I appreciate Egencia’s ease of use and how seamlessly it allows me to manage travel for our company. The platform is intuitive, making it simple to book, modify, and oversee travel arrangements for multiple employees. The reporting features are robust, providing clear insights into travel spend, trends, and compliance. Additionally, Egencia’s customer service is responsive and helpful, ensuring that any issues or last-minute changes are handled efficiently. These features make business travel management much more streamlined and stress-free. Review collected by and hosted on G2.com.

The main downside (and I think downside is a strong word for this) I’ve encountered is the guest booking functionality. Unlike regular users, guests cannot be easily searched within the platform, making it cumbersome to locate their information. Instead, I have to generate and print a report just to find guest users, which adds an extra step to the process. While this isn’t a dealbreaker, it would be much more efficient if guest travelers were searchable in the same way as regular users. Overall, this is the only feature I would change. Review collected by and hosted on G2.com.

User friendly experience for booking and corporate travel management company set up. Easy to manage traveler profiles, policies, departments, and central billing. Convenient feature to add corporate discount codes from vendor contracted rates. Review collected by and hosted on G2.com.

Frequent unexplained errors and the newest update makes it more difficult to view a traveler's itinerary for approval. There are now multiple steps/clicks and different tabs opening just to view booking details. Customer support does not always provide a timely solution for simple bookings and provide vague reasons as to why we see errors when trying to book. Our account manager has done a great job in assisting with any questions and following up with open cases and trying to provide solutions, but most of the issues don't depend on her, but rather the customer support and technical teams. Review collected by and hosted on G2.com.

I love the fact that we can go to one site to book travel arrangements for our employees. Once you set everyone up, the site stores all their important information, including rewards information. No need to keep track of everything for each employee, Egencia does that for you. Review collected by and hosted on G2.com.

It's an annoyance that even when reservations are canceled, we are still charged the booking fees. I know they're not much, but having to explain to all our employees that they still need to input this small fee into their expense report is a headache. The full amount of the transaction should be refunded/canceled. Review collected by and hosted on G2.com.

The most helpful aspects of Egencia are that I can keep a completely itinerary all together without having to book flights, hotel, car separately. And that I can compare flights from all airlines, filtering for the number of stops, connecting cities, price and sort however I choose. Review collected by and hosted on G2.com.

I don't like that it seems to take long to get things accomplished by phone because the reps do not speak English as their first language. They are a little slow sometimes in speaking but they are very clear and are easy to understand. And always helpful and kind. Review collected by and hosted on G2.com.

I love being able to look at all my travelers on one page and see who is going and who is arriving. Egencia is easy to navigate. Review collected by and hosted on G2.com.

What I dislike about Egencia is sometimes the customer service people are difficult to understand and wait times can be long. They are getting better and improving this. Review collected by and hosted on G2.com.

The plateform offers a great variety of accomodation options at competitve prices, making it easy to find the right choice for different needs. The ease of implementation and integration into our system was seamless, and it's been incredibly user-friendly for both myself and my team. I have booked around six times this year, and the customer support has always been prompt and helpful (when needed). Review collected by and hosted on G2.com.

Honestly, there is nothing I can complain about. Everything has been seamless. Review collected by and hosted on G2.com.

It's an incredible travel platform for booking, finding excellent itineraries. The customer service is excellent. You can manage flights for the same project, and it's very easy to track. I use it every day at all hours and I always have support. I make approximately 50 trips or more per month. Review collected by and hosted on G2.com.

It's only in English, but the support is good Review collected by and hosted on G2.com.