The platform itself is very user friendly. Its also fairly easy to get in touch with a rep if you need assistance with a trip. Review collected by and hosted on G2.com.
Not sure where to start. The account management team is not helpful at all and sometimes will take 2-3 times following up to get a response to your issue. We have had multiple bugs and issues that still have not been corrected, this is making our employees NOT use Egencia so they don't have to deal with these issues. Review collected by and hosted on G2.com.
Video Reviews
Egencia has a superior online booking technology!
not user friendly, not accurate, missing many great options
761 out of 762 Total Reviews for Amex GBT Egencia
Overall Review Sentiment for Amex GBT Egencia
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As a travel manager, I appreciate Egencia’s ease of use and how seamlessly it allows me to manage travel for our company. The platform is intuitive, making it simple to book, modify, and oversee travel arrangements for multiple employees. The reporting features are robust, providing clear insights into travel spend, trends, and compliance. Additionally, Egencia’s customer service is responsive and helpful, ensuring that any issues or last-minute changes are handled efficiently. These features make business travel management much more streamlined and stress-free. Review collected by and hosted on G2.com.
The main downside (and I think downside is a strong word for this) I’ve encountered is the guest booking functionality. Unlike regular users, guests cannot be easily searched within the platform, making it cumbersome to locate their information. Instead, I have to generate and print a report just to find guest users, which adds an extra step to the process. While this isn’t a dealbreaker, it would be much more efficient if guest travelers were searchable in the same way as regular users. Overall, this is the only feature I would change. Review collected by and hosted on G2.com.
I love the fact that we can go to one site to book travel arrangements for our employees. Once you set everyone up, the site stores all their important information, including rewards information. No need to keep track of everything for each employee, Egencia does that for you. Review collected by and hosted on G2.com.
It's an annoyance that even when reservations are canceled, we are still charged the booking fees. I know they're not much, but having to explain to all our employees that they still need to input this small fee into their expense report is a headache. The full amount of the transaction should be refunded/canceled. Review collected by and hosted on G2.com.
The most helpful aspects of Egencia are that I can keep a completely itinerary all together without having to book flights, hotel, car separately. And that I can compare flights from all airlines, filtering for the number of stops, connecting cities, price and sort however I choose. Review collected by and hosted on G2.com.
I don't like that it seems to take long to get things accomplished by phone because the reps do not speak English as their first language. They are a little slow sometimes in speaking but they are very clear and are easy to understand. And always helpful and kind. Review collected by and hosted on G2.com.
The plateform offers a great variety of accomodation options at competitve prices, making it easy to find the right choice for different needs. The ease of implementation and integration into our system was seamless, and it's been incredibly user-friendly for both myself and my team. I have booked around six times this year, and the customer support has always been prompt and helpful (when needed). Review collected by and hosted on G2.com.
Honestly, there is nothing I can complain about. Everything has been seamless. Review collected by and hosted on G2.com.
I can easily see all bookings for my entire team, excellent reports to help understand our highest cost related to travel each quarter, and easy booking anytime my team needs to travel. Review collected by and hosted on G2.com.
I would like the ability to create a new booking from an existing booking. That way the traveler name and hotel location are auto filled by the software so that all I have to do is enter new travel dates. This would be a time saver as many of my field team members stay in one location for serval weeks at a time. Review collected by and hosted on G2.com.
Our Account Manager(s) have been absolutely fantastic the past few years. Very helpful and that's KEY! They take care of their customers. Review collected by and hosted on G2.com.
From time to time, personnel have to call in for support. This has not always been a good experience. Delays and inexperienced agents. Seems Egencia kicked up their training and service has improved a lot. Great work! Seen a number of improvements over the last 12 months. Review collected by and hosted on G2.com.
I am a 20+ year client who's knowledge and experiences have grown with the company, Egencia is always updating and working to be the leader and first to marketIt is a relatively easy and intuitive tool in how it works even for the novice user not just the travel manager Review collected by and hosted on G2.com.
you have wherever possible removed the human touch for even the simplest of question or problem resolution difficult. As a travel manager I don't have days or even sometimes weeks to wait for resolution. Many times speaking with a person allows the issue to be resolved better and quicker Review collected by and hosted on G2.com.
Onboarding was easy and the system is intuitive and easy to use. Like the automatic search in the system that looks for cheaper bookings to match existing reservations. Our main CSR has been VERY diligent aboiut checking in with us during our start up phase, great follow-up. Review collected by and hosted on G2.com.
None noted so far, but we look forward to learning more about the system. Review collected by and hosted on G2.com.
We’ve been using Egencia as our travel management solution, and I’m really impressed with how well it integrates with our other systems. The app is intuitive and easy to use, which makes booking and managing travel so much smoother for our team. Their customer service has also been responsive and helpful whenever we’ve had questions. Overall, a great solution for business travel management! Review collected by and hosted on G2.com.
Egencia has been helpful for managing our business travel, but there are a few areas that could use improvement. While the chatbot is fine for initial questions, I would prefer 24/7 access to a human representative for more complex issues. There should be an easier way to bypass the bot when needed. Also, the lack of integration with Norwegian airlines is a bit frustrating, as I can’t modify reservations through self-service and need to call customer support for changes. Improving these areas would make the experience much smoother. Review collected by and hosted on G2.com.
approval process is simplified. I search for flight and hotel and approval request goes straight to my boss. Review collected by and hosted on G2.com.
when something goes wrong there is nobody in charge to make decisions.
service agents don't know what they are doing. I talked to 4-5 different agents and they kept changing how the process works. service consistency is non existent.
In some case the service fee is 50% of what the actual travel item is.
When calling agents don't mention any possible service fee but only the travel item price. I was quite surprised when a fee was slapped on top. Review collected by and hosted on G2.com.
