Duel Pros and Cons

Always there to answer any questions i have had, and always keen to give great insights to the programme and how we can improve. Review collected by and hosted on G2.com.

There have been some technical glitches with some mission submissions that we are still working on, as its hard to pin down how these are affecting our advocates (but i totally understand that duel are working on this) Review collected by and hosted on G2.com.

I like the gamification Duel provides. The ability to create different activities for your customers and how you can have the content they upload all in one place. Review collected by and hosted on G2.com.

I don't like the lack of easy customization. It should be much easier to add photos in each activity and organize each format. Also, the inability to do other activities well like quizzes or surveys.

In general, there is a lot of room for improvement in the user experience and visual aspect of Duel. Review collected by and hosted on G2.com.

Duel is superior to competitors for several reasons. First, the technology is an all-in-one solution. (Previously, I had a sales platform, a separate education platform, and a separate community platform.) Ambassadors have one single login. Second, the platform allows for multiple levels of engagement--from curious customers to superfans. There's something for everyone. Last, the Duel system is so user friend, and the Duel team is responsive and best-in-class. Implementation is so simple and intuitive! Review collected by and hosted on G2.com.

Nothing at this time, but thanks for asking! Review collected by and hosted on G2.com.

Duel allows us to faciliate content creation with micro influencers at scale. We have regular catch ups with Customer Success who feel like an extension of our team. Any bugs that are raised with support are quickly resolved Review collected by and hosted on G2.com.

The reporting capabilities of Duel are not up to standard when comparing with similar platforms/ social listening tools, however I'm aware this a product update that the team have been working on. The platform can be glitchy/ clunky e.g. can't download video content, set up of social challenges require multiple 'work arounds'. Review collected by and hosted on G2.com.

A simple platform and easy to use. It has great features and we're able to customize it to suit our needs. The customer support team is probably the best I've ever experienced. Always quick to respond and so helpful. Review collected by and hosted on G2.com.

It can take a while to learn all the functions of Duel but the customer support team always helps with that Review collected by and hosted on G2.com.

User-friendly interface, easy to use both for clients and for final consumers

Gamification experience

Facilitates brand avocacy and loyalty

Funny and engaging

Innovative

Reactive support from Duel's team Review collected by and hosted on G2.com.

Improve connection with advanced CRMs like Salesforce Marketing Cloud Review collected by and hosted on G2.com.

The amount of high quality UGC that can be used across all platforms across the business. It creates a tight knit community within the brands audience and gives them a sense of purpose and direction with their UGC content. Review collected by and hosted on G2.com.

There's always something new to learn with our ambassadors questions - however, the support team are always super helpful and on hand to support us with our questions! Review collected by and hosted on G2.com.

We are almost 1 year in, and still finding new features with Duel that we can implement to grow our community. Our members find it very valuable, and we are gaining revenue, reach, content and brand awareness. Review collected by and hosted on G2.com.

Some tech issues at the start, growing pains include issues with promo codes outwith UK, tech bugs in some missions, etc. The team are helpful and on it though. Review collected by and hosted on G2.com.

Allowing community management of 17000 creators to be manageable and efficient. Providing an engaging and personal experience for creators/advocates. Review collected by and hosted on G2.com.

Lack of elevation on the customer facing program. It isn't exciting and is quite clunky when it comes to custom css but Duel are always onhand to advise where/how improvement can be made Review collected by and hosted on G2.com.

Duel is a great platform to help start and build an affiliate program. The team are great, friendly and easy to work with too. Review collected by and hosted on G2.com.

It would be great if there was more tools to help identify new customer data. Wish there were easier ways to look at individuals performances month on month rather than downloading everything. Review collected by and hosted on G2.com.