Top Rated DrChrono by EverHealth. Alternatives
They used to be somewhat competent prior to the acquisition. Review collected by and hosted on G2.com.
- Exceptionally poor customer success team
- Pathetic software, buggy with outages
- UI is severely dated, non-intuitive Review collected by and hosted on G2.com.
39 out of 40 Total Reviews for DrChrono by EverHealth.
Overall Review Sentiment for DrChrono by EverHealth.
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Liked the pleasingly asthetic look of the schedule. Easy to read. Review collected by and hosted on G2.com.
Can't ever get a resolution to the problems we have. Been experiencing issues with the Day Sheet for a month now (duplicate totals) and NO resolution in sight. Can't get someone 'higher up' to figure this out! Feel like we are in the Wizard of Oz and he's off limits. Review collected by and hosted on G2.com.
DrChrono was groundbreaking when it first came out, featuring an iOS mobile app to chart and send prescriptions from your iPad or iPhone. This saves me so much time and is the main reason I can't leave this product. Many years later while other EHRs have come out with new iOS apps, DrChrono continues to be the most robust and efficient option. Most of the built-in practice management features are outdated and clunky but if you use other software for scheduling and patient engagement, DrChrono offers you best-in-class, lightning-fast charting and medication management for iOS. Review collected by and hosted on G2.com.
The problem I have is that DrChrono has done very little to modernize their product. Since being taken over by Updox, there have been minor improvements to some features that not everybody would benefit from. But very little improvement has been made to the overall product. The telemedicine option is a waste of time with so many simpler options on the market, plus they charge extra for those visits, which might have been okay 10 years ago. There are frequent backend issues such as slowness and brief outages on a weekly basis. The OnPatient patient portal is outdated and quite boring and the built-in scheduling system is old and tedious, creating a lackluster patient experience. OnPatient seems to get zero attention from DrChrono, with not a single UI or feature update since launch. For all of these reasons, I avoid all of the practice management and patient engagement features and use DrChrono solely as an EHR. Review collected by and hosted on G2.com.
Honestly, I have been with them for more than three years and they have let me down. Review collected by and hosted on G2.com.
No customer loyalty or service. You can not speak with anyone or the messages are not even read right. Review collected by and hosted on G2.com.
The electronic prescribing module is convenient. Review collected by and hosted on G2.com.
There are frequent downtimes and outages when you can't send prescriptions, read notes, see your schedule, book patients, etc. Review collected by and hosted on G2.com.
the ease of use and being able to see everyone on my teams schedule. Review collected by and hosted on G2.com.
Confusing at first to use becasue of all the different tabs. Review collected by and hosted on G2.com.
Easy access for providers to their clients, especially with the video chat feature Review collected by and hosted on G2.com.
You cannot permanently delete a client from the system, you can only mark them as inactive Review collected by and hosted on G2.com.
The custom templates are awesome. They integrate very well with everything iOS. The appointment reminders are fantastic. Tons of features, so many that you probably won't even use them all. Reports are amazing as well. Review collected by and hosted on G2.com.
Very limited in what pronouns you can use, also can't say MR or MRS Last name. Very expensive. The checkin app is pretty awful, would be nice if the patient could just check in without going through their whole profile again. Faxing is expensive at 5 cents a page. Adding a new provider is just as much as the first provider. Review collected by and hosted on G2.com.
Easy to use. Very customizable. Our staff and patients all love the EMR and check-in process. Review collected by and hosted on G2.com.
Some providers may not like using the ipads or apple hardware that best utilizes the EMR. We love it! Review collected by and hosted on G2.com.
DrChrono provides the flexibility needed for medical organizations to provide organized, protected care to their patients. It is flexible to working with multiple dr's and locations Review collected by and hosted on G2.com.
DrChrono is a bit 'busy' to work with easily and some features are a bit un-natural to use. Setting up breaks for staff are indicated as an appointment and that is also passed on through the api, creating a bit of confusion in some ways. Review collected by and hosted on G2.com.
