Video Reviews
Took our Knowledge Base from 1900s to 2022
A solid choice for an internal knowledge base
437 Document360 Reviews
Overall Review Sentiment for Document360
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The standout feature of Document360 is its user-friendly interface. The platform simplifies the creation, management and organization of our documentation. Moreover, its customization options allow us to align our knowledge base with our brand identity effortlessly.Document360 excels in ease of implementation, robust customer support and high frequency of use among our users Review collected by and hosted on G2.com.
Right now i can't find anything to dislike about Document360. We all are happy with its performance.It had met all our needs and checked off every box for us Review collected by and hosted on G2.com.
I can compose, format, and publish all in one place. I can leave comments for other collaborators. The formatting capabilities are excellent for an online HTML editor. Customer service is very responsive and helpful. Review collected by and hosted on G2.com.
It is challenging to get some PMs and other collaborators to review and comment in Doc360 itself, so I end up pasting into Word for comments. But that is just because they are not used to it. Review collected by and hosted on G2.com.
I've been using Document360 for 2 years, and it's notably improved how we manage our knowledge base. The user interface is intuitive, simplifying the process for my team to create and manage content efficiently. The search functionality stands out for its ability to quickly surface what we're looking for, regardless of our content volume. A noteworthy aspect is the platform's commitment to innovation, demonstrated by the regular introduction of new features. Additionally, its flexibility is a significant advantage, allowing us to customize the platform to meet our specific needs. Review collected by and hosted on G2.com.
One aspect of Document360 that could be improved is its analytics feature. While the platform excels in many areas, the analytics provided can feel somewhat basic or limited in depth. Review collected by and hosted on G2.com.
Document360 offers exceptional ease of use and boast impressive features.Implementing Doc360 for our over 300 internal users is seamless.The platform provides limtless free custom programming which is truly remarkable.The admin portal is intutive and Doc360 team offers valuable advice and assistance when ever we required. I wholeheartedly recommend Doc360 to anyone. Review collected by and hosted on G2.com.
The formatting from MS wordn could paste in better.Else where we dont have anything to pinpoint about this platform as they are doing their job very well. Review collected by and hosted on G2.com.
Document360 is easy to use for technical writers of all levels on our team. Our advanced users have full control over customized Javascript and CSS to achieve exactly what we want, and our junior-level users find the basic content management tools to be intuitive and helpful. Review collected by and hosted on G2.com.
They have new AI-powered capabilities, but I wish that these features were included in the base price with unlimited use. Review collected by and hosted on G2.com.
Document 360 is an indispensable knowledge base software, perfectly tailored for Mystore's extensive needs. Offering intuitive category and article creation, it provides extensive customization, making it seamlessly adaptable to the Mystore brand. Packed with features like version control, role-based access, and analytics, it's an ideal solution for documenting the myriad features of Mystore's large ecommerce platform, even across different languages. The platform supports collaborative work, rich media integration, and boasts a responsive design for accessibility across devices. Document 360 stands as a beacon of innovation in knowledge management, transforming how Mystore organizes and leverages information on its dynamic and feature-rich platform. Review collected by and hosted on G2.com.
While Document 360 excels in meeting our diverse needs, a crucial consideration for Mystore is the extension of AI functionality to languages beyond English. Given our primary language is Norwegian, unlocking AI capabilities in our native language is a key feature we eagerly anticipate to further enhance our experience with Document 360. This enhancement will not only align seamlessly with our operations but also amplify the effectiveness of AI-driven functions across our platform. Review collected by and hosted on G2.com.
- Friendly, efficient and responsive customer support.
- Intuitive system.
- System is easily navigable.
- Decent features and capabilities. Review collected by and hosted on G2.com.
- Some issues/bugs can occur around the release of updated versions, but these are dealt with swiftly by the customer support team.
- Limited export capabilities (e.g. HTML). Review collected by and hosted on G2.com.
- promptness in addressing issues that we raise
- anytime support available
- one-on-one client relationship manager, who keep us abreast with changes/new features and regularly find out the health of our engagement
- ease of use, and constant quest for a better and more handy version
-ease of review process
- very easy migration
I've not used any AI, website updates, or integration features as that is beyond our requirement. Review collected by and hosted on G2.com.
- some restricted basic features such as minimal heading levels, lack of format painter. However, these issues are heard and acted upon. Review collected by and hosted on G2.com.
The plataform has a lot of features and their support is really good. Review collected by and hosted on G2.com.
When I set another language the articles are duplicated to the new Language. Review collected by and hosted on G2.com.
