Document360 Features
What are the features of Document360?
Self-Service Experience
- Knowledge Base
- Searchable Articles
Knowledge Pages
- Templates
- In-Content Feedback
- Comments
- Versioning and Version History
- Decision Trees
- Content Editor
Knowledge Dissemination
- Page Analytics
- Permissions
- Knowledge Sharing
- Notifications
- Advanced Search
- Organization
- Knowledge Integrations
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Self-Service Experience
Knowledge Base | Provides a repository of information that can be used by those seeking support. 107 reviewers of Document360 have provided feedback on this feature. | 94% (Based on 107 reviews) | |
Searchable Articles | Based on 105 Document360 reviews. Makes articles in the knowledge base searchable on the web. | 94% (Based on 105 reviews) | |
Mobile Optimization | Optimizes the customer self-service experience on mobile devices This feature was mentioned in 53 Document360 reviews. | 86% (Based on 53 reviews) | |
Personalization | Based on 62 Document360 reviews. Gives the user targeted, personalized results based on their activity or preferences | 88% (Based on 62 reviews) |
Self-Service Platform
Branding | Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. This feature was mentioned in 64 Document360 reviews. | 92% (Based on 64 reviews) | |
Automation | Based on 55 Document360 reviews. Automates some or all operation related tasks | 85% (Based on 55 reviews) | |
Artificial Intelligence | Utilizes artificial intelligence to improve workflows or customer experiences 49 reviewers of Document360 have provided feedback on this feature. | 86% (Based on 49 reviews) | |
Integrations | Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools 53 reviewers of Document360 have provided feedback on this feature. | 88% (Based on 53 reviews) |
Administration
Database Management | Based on 66 Document360 reviews. Administrators can access and organize data related to incidents, requests, and changes to produce reports or make data more navigable. | 94% (Based on 66 reviews) | |
Data Workflows | As reported in 62 Document360 reviews. Operationalizes data delivery workflows to easily scale repeatable preparation needs | 93% (Based on 62 reviews) | |
Integrations | Integrates with live chat, chatbots, help desk, or other customer service software 65 reviewers of Document360 have provided feedback on this feature. | 93% (Based on 65 reviews) | |
User, Role, and Access Management | Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. 79 reviewers of Document360 have provided feedback on this feature. | 94% (Based on 79 reviews) | |
Performance and Reliability | Based on 81 Document360 reviews. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took | 94% (Based on 81 reviews) |
Compliance
Policies and Controls | Ability to control file/folder access by user or group, external sharing permissions, editing policies, device location restrictions, sharing by device, etc. 68 reviewers of Document360 have provided feedback on this feature. | 91% (Based on 68 reviews) | |
Data Governance | Based on 65 Document360 reviews. Ensures user access management, data lineage, and data encryption | 92% (Based on 65 reviews) | |
Compliance | As reported in 62 Document360 reviews. Deliver standard reports for compliance standards and frameworks such as ISO, SOX, PCI, and HIPAA. | 93% (Based on 62 reviews) | |
Auditing | Perform ad-hoc or ongoing IT audits at different levels of the company. 59 reviewers of Document360 have provided feedback on this feature. | 93% (Based on 59 reviews) |
Data Security
Risk Data Attributes | As reported in 54 Document360 reviews. Identify risk data attributes such as description, category, owner, or hierarchy. | 92% (Based on 54 reviews) | |
Data Transport | Protects data with some form of encryption as it leaves your secure or local network. 60 reviewers of Document360 have provided feedback on this feature. | 93% (Based on 60 reviews) | |
Access Management | Allows administrators to set user access privileges to permit approved parties to access sensitive data. 71 reviewers of Document360 have provided feedback on this feature. | 94% (Based on 71 reviews) | |
Multi-Factor Authentication | Based on 63 Document360 reviews. Requires a second level of authentication, such as sms messaging or customized tokens, to access data. | 94% (Based on 63 reviews) |
Knowledge Pages
Templates | Provides pre-made templates for wiki pages and knowledge articles. 131 reviewers of Document360 have provided feedback on this feature. | 87% (Based on 131 reviews) | |
In-Content Feedback | Based on 126 Document360 reviews. Allows users to leave feedback within a wiki page or knowledge article. | 87% (Based on 126 reviews) | |
Comments | As reported in 130 Document360 reviews. Allows users to comment on wiki pages or knowledge articles. | 86% (Based on 130 reviews) | |
Versioning and Version History | Allows users to see version history and return to previous versions of wiki pages. 135 reviewers of Document360 have provided feedback on this feature. | 91% (Based on 135 reviews) | |
Decision Trees | Displays knowledge articles to be arranged in a decision tree. 109 reviewers of Document360 have provided feedback on this feature. | 86% (Based on 109 reviews) | |
Duplicate Detection | Detects any creation of already existing knowledge pages and alerts user 77 reviewers of Document360 have provided feedback on this feature. | 81% (Based on 77 reviews) | |
Content Editor | Enables users to create rich knowledge pages with a combination of text, charts, images, video and audio 103 reviewers of Document360 have provided feedback on this feature. | 87% (Based on 103 reviews) |
Knowledge Dissemination
Page Analytics | As reported in 131 Document360 reviews. Provides data on wiki page and knowledge article use. | 89% (Based on 131 reviews) | |
Permissions | Based on 137 Document360 reviews. Allows administrators to provide permissions and gate pieces of content based on role. | 91% (Based on 137 reviews) | |
Knowledge Sharing | Based on 139 Document360 reviews. Offers additional tools that facilitate knowledge sharing and collaboration. | 93% (Based on 139 reviews) | |
Notifications | Notifies users when changes occur. This feature was mentioned in 135 Document360 reviews. | 90% (Based on 135 reviews) | |
Advanced Search | Based on 100 Document360 reviews. Offers AI-based search capabilities | 89% (Based on 100 reviews) | |
Browser Extension | Allows users to capture knowledge from the web 76 reviewers of Document360 have provided feedback on this feature. | 83% (Based on 76 reviews) | |
Organization | Based on 102 Document360 reviews. Allows knowledge pages to be organized into sections and subsections as needed | 91% (Based on 102 reviews) | |
Other Integrations | Based on 82 Document360 reviews. Integrated with other tools to faciliate the sharing of information | 86% (Based on 82 reviews) | |
Knowledge Integrations | Integrates with other knowledge repositories in the business 85 reviewers of Document360 have provided feedback on this feature. | 86% (Based on 85 reviews) |
Knowledge Management
Knowledge Base | As reported in 78 Document360 reviews. Enables the creation of an internal repository of knowledge articles | 97% (Based on 78 reviews) | |
Publishing Workflows | Based on 73 Document360 reviews. Provides workflows for writing, editing, approving, and publishing knowledge article content | 92% (Based on 73 reviews) | |
Analytics | As reported in 72 Document360 reviews. Helps users understand which knowledge articles are working and identifies areas of improvement | 91% (Based on 72 reviews) |
Customer Support
Intelligent Search | Offers a search function that auto-suggests the knowledge articles that best fit the agent’s query 70 reviewers of Document360 have provided feedback on this feature. | 95% (Based on 70 reviews) | |
Suggestions | As reported in 68 Document360 reviews. Analyzes customer support tickets or conversations to suggest relevant knowledge articles | 92% (Based on 68 reviews) | |
Decision Trees | Allows for the creation of flowcharts or decision trees that guide agents step-by-step through resolving customer issues This feature was mentioned in 64 Document360 reviews. | 92% (Based on 64 reviews) |
Generative AI
AI Text Summarization | As reported in 29 Document360 reviews. Condenses long documents or text into a brief summary. | 86% (Based on 29 reviews) | |
AI Text Summarization | Condenses long documents or text into a brief summary. This feature was mentioned in 18 Document360 reviews. | 90% (Based on 18 reviews) |
