Video Reviews
Took our Knowledge Base from 1900s to 2022
A solid choice for an internal knowledge base
437 Document360 Reviews
Overall Review Sentiment for Document360
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Sleek technology converted in to a SaaS model packed with features that directly address business issues. The software is online based with instance access to 'n' number of users across the globe serving both private and public facing knowledge base. Review collected by and hosted on G2.com.
The lack of support videos and tutorials which wasn't available earlier on. Review collected by and hosted on G2.com.
easy search, tags, embed files, embed videos, very simple layout, additional cost: you can have user preferences and departments/levels, you can also have an internal or external facing (external you have to purchase a second project). my agents absolutely love this product. I didn't have to train them to use it they just used it like google and went with it. This is a simple KB without all the extras that something like zendesk offers so if you want a simple KB at a good price this is it. Review collected by and hosted on G2.com.
my only complaint is the editing tool. It is not intuitive and doesn't function like microsoft word or something similar. Often times there are editing problems where I have to delete content and start again because I can't clear or change formatting. Review collected by and hosted on G2.com.
Intuitive UI to accommodate almost all the use-cases
Corner cases can be covered by the tips provided by healthy community.
Team collaboration capabilities, and controlled publish
Knowledge base creation eased with proper navigation.
Analytics are really helpful to get insights which are not quite accessible to target audience. Review collected by and hosted on G2.com.
Limited no-code themeing options to make it company's own.
UI is inconsistent sometimes.
By now Document360 must have enough user usage data to prioritise on which features it has to work more or make new ones. create use-case specific features. e.g. Page Layouts
No-code is on the rise. Some things that require external css and js must be usedf as Review collected by and hosted on G2.com.
Creating documentation is easy to do, making the edits with code or easy formatter is very useful for people with any background. What I like about document360 is the live preview on the side to show you what your documentation will look like when it goes live. Having custom roles for specific users allows for anyone within our organization to quickly make edits, yet restrict them from accessing certain settings. Review collected by and hosted on G2.com.
What I dislike about document360 is the analytics section. We setup our page to show us our metrics on our documentation traffic however no matter what we have tried it will not populate correctly. We also run in to a bug where the documentation editor will switch, by itself, to a different editor halfway through our editing. These our minor bugs but are quite annoying. Review collected by and hosted on G2.com.
I think primarily, its how simple and easy to understand Document360 is. Most tech applications and softwares are complex, and not very easy for a layperson to comprehend. This is not the case with Document360. Review collected by and hosted on G2.com.
Thankfully, I am yet to go through a negative experience Review collected by and hosted on G2.com.
I like how we can incorporate all of our articles in the appropriate categories and sub categories Review collected by and hosted on G2.com.
It’s hard to setup with other applications we used at the time Review collected by and hosted on G2.com.
It helps us to stay organized
Information is centralized and in one secure place
Standalone knowledgebase Review collected by and hosted on G2.com.
Though we can integrate with fresh chat opening integrations with other chat apps like liveagent would be our interest. The product is still not matured enough for more integrations with other apps. Review collected by and hosted on G2.com.
I think document 360 is very user friendly especially when writing during a long day and you don’t get tired Review collected by and hosted on G2.com.
Very rarely happened but I suffer from progress stop when having a large size document Review collected by and hosted on G2.com.
The Home Page Builder is an awesome tool. It allows anyone even with no web development experience to create a nice looking home page. Review collected by and hosted on G2.com.
Sometimes, it takes time for the preview pages to load. Review collected by and hosted on G2.com.
