Video Reviews
Took our Knowledge Base from 1900s to 2022
A solid choice for an internal knowledge base
437 Document360 Reviews
Overall Review Sentiment for Document360
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In our organization, we have been using an alternative, but the documentation was pretty sparse and hard to satisfy the features of standalone Knowledgebase. Document360 has some notable features that make Document360 stand out from other common help desk software. Backup & Restore capabilities, Document360 provides an automatic system back up every day. Users also have the option of taking a manual backup of the documentation. The user can back up their entire documentation (as zip file) and restore it from the system or manual back up any time. Also, Version Control with Document360 , you can either version the complete knowledge base (useful when you are working on deprecated features, new beta features, etc.) or you can version individual articles. So the biggest challenges with our helpdesk knowledge base was addressed well. Review collected by and hosted on G2.com.
Though Document360 supports integrating with third-party ticketing, chat, feedback and notification platform. However, it seems to be limited. They need more integration with other apps to obtain full satisfaction. Review collected by and hosted on G2.com.
Document360 is a SaaS based online portal for building a solid knowledge base for the type of business you are in to. What interest me the most is the neat and clear user interface to navigate and build projects within the dashboard. The analytic features is great to showcase the traffic and the behaviour of the user on the knowledge portal. Review collected by and hosted on G2.com.
Nothing to dislike, but a good feature to have is "Shortcuts explained" there are quite a few short cuts within in the portal which is not clear how. We are all used to ctl C ctl V, similarly the portal offer multiple shortcuts which needs to be clearly shown as tips. Review collected by and hosted on G2.com.
Retrieval of important documents is very easy with the efficient and convenient knowledge base design Review collected by and hosted on G2.com.
Its expensive if you get their business account. Review collected by and hosted on G2.com.
The ability to have real version control on documentation is fantastic. My team was already familiar with Markdown and GIT, so this was an easy transition. I also appreciate new features are added on a monthly basis.
This tool is by far the best tool we have leveraged for internal policy and procedure documentation. We use this tool as a cornerstone for our PCI, ISO and SOC compliance. Review collected by and hosted on G2.com.
A feature that is in the works will help my dislike, but today we spend a bit of time copy/paste information in to grammarly or ms word to get spelling and grammar checking. Review collected by and hosted on G2.com.
The UI is very simple - we can incorporate all our articles under the proper categories and sub categories which is very simple and clean.
The customer service is great.
It has a great built in organizational capabilities.
The knowledge base platform comes comes with a great search engine and hence we were able to create very rich content. Review collected by and hosted on G2.com.
Inserting audio file is not straightforward.
Cannot import from CHM or word.
It is hard to setup with other platforms.
Using markdown editor can be difficult. Review collected by and hosted on G2.com.
All in one online SaaS based platform for sharing documents and collaborating with your trams, you can setup FAQs or user guides for your customer support. Support several integration as well like Google Chrome and Microsoft teams. Review collected by and hosted on G2.com.
Managing multiple uses can be and assigning permission may get complicated if you do not have dedicated resources working on this platform. Review collected by and hosted on G2.com.
Article reminder and future scheduling feature allows you to schedule your article on a precise date and time without being in front of the computer. Versioning control feature allows you to look back to the changes on previous version and allows you to restore to a version you require if you or your team accidentally made some changes. Review collected by and hosted on G2.com.
Supports multiple language now with the crowdin Integration which wasn't the case before. So nothing that I particularly dislike at the moment. Review collected by and hosted on G2.com.
The AI-powered real-time search feature of Document360 pulls back information instantly with auto-suggests enabling you to work faster with the documentations. Review collected by and hosted on G2.com.
The search feature displays results from the entire projects, however, would like to see this categorized within each category of the projects. Review collected by and hosted on G2.com.
Glad I came across Document360.
What stands out for me is that the auditing tools are user friendly, very easy to understand plus there is in- app assistance as well. Review collected by and hosted on G2.com.
Can’t seem to put my hands on anything I dislike about document360 to be honest, it’s straight forward and easy to use. Review collected by and hosted on G2.com.
All tools are available which help me too much, to offer the best customer services this application provide best tools to use. Review collected by and hosted on G2.com.
I like everything nothing to dislike for this application Review collected by and hosted on G2.com.
