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Took our Knowledge Base from 1900s to 2022
A solid choice for an internal knowledge base
437 Document360 Reviews
Overall Review Sentiment for Document360
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Easy way to maintain and create your knowledge base. Accessibility of the information any where and anytime your want. Very straight forward approach on all the features. Tutorial videos and complete documentation available for all the features. Review collected by and hosted on G2.com.
Noting much to dislike, except they have inbuilt templates for article creations Review collected by and hosted on G2.com.
It is easy to use, self-service SaaS that helps to create knowledge base documentation for customers rather than building each manually for customers. Review collected by and hosted on G2.com.
Analytics and reporting are not available for a startup plan. Review collected by and hosted on G2.com.
Document360 not only provides storage for our document files but makes it easy to create nice-looking and engaging paperwork, Review collected by and hosted on G2.com.
It does take some time to learn all the different formatting features offered. Review collected by and hosted on G2.com.
The new interface of Document360 with Smart-bar and refreshed menu etc are very good and easy to use.
The platform is very intuitive and WYSIWYG Editor is also good to use. Review collected by and hosted on G2.com.
Speech to Text capability with advanced grammar editor could be the icing on the cake Review collected by and hosted on G2.com.
The previous KBS I was using was quite outdated and difficult to use and rectifying this issue was my main aim while speaking to the Document360 team, after reading a lot of good reviews here. They were extremely helpful and answered the million concerns I had. The transition has been very smooth for me and my team and they have been very responsive to all my requests. I am really thankful that I made the switch and have been using Document360 for the last 5 months. Review collected by and hosted on G2.com.
I cannot think of anything that I disliked with the product of the service offered. Review collected by and hosted on G2.com.
Document360 in comparison to help desk knowledgebases has robust features and easy to train. We were able to get this running across the organization in no time at all. Document360 user interface is very clean and simple, being able to create, manage and publish content online seamlessly. We've also had great feedback from the users who are content creators for our product documentation. Markdown editor gives you a seamless experience as both technical and nontechnical writers. Also, the real live preview feature helps to concentrate the content itself without distractions. Review collected by and hosted on G2.com.
Language support is totally lacking, with any language other than English just not being supported at all. This is now sorted with the new integration of Crowdin. Localisation made easy now. Review collected by and hosted on G2.com.
Another great enterprise product from Kovai.co. Document360 works well as a knowledge base for employee support as well as being a good resource for external customer support. The ability to version control makes the job easy, avoid conusion for the users as we know the knowledge base articles are not static and require an update, without version control the writers will typically overwrite a portion of the document, replace images without any tracking. There are many knowledgebase solutions today but a few can match the functionality of Document360 at this price point. Review collected by and hosted on G2.com.
Enterprise plan has a good deal and features than the business plan. Review collected by and hosted on G2.com.
Category management of document360 was an innovative feature with easy drag and drop options. This enables you to create categories and subcategories to multi level categories organising complex documentation in a simple manner. There is also an option to provide custom icons to each category which makes it easy to identify. Review collected by and hosted on G2.com.
I am tech savy and have used many softwares in the past. This one is built with quality and you will realise once you interact with the interface for some time. No design skill required which is fab! Review collected by and hosted on G2.com.
The interface for Document360 is anything but difficult to utilize and it offers a great deal of highlights. Document360 is a SaaS stage that urges to fabricate an extraordinary self-administration data base of customers. Try not to must be a designer to get the fundamentals. Can make an especially composed order of all knowledge base substance. To keep knowledge base secure, Document360 permits applying constraints who can get to what. Document360 naturally backs up the endeavors every day. Can incorporate the knowledge base with indicated various devices. Making documentation is anything but difficult to do. Having custom capacities for unequivocal customers takes into account anybody inside our association to quickly make adjusts, yet limit them from getting to specific settings. Responsive assistance group. Review collected by and hosted on G2.com.
Aversions about document360 is the investigation segment. Restricted no-code theming choices to make it organizations own. UI is conflicting once in a while. No-code is on the ascent. A few things that require outer css and js must be utilized as. Custom CSS isn't considered while seeing markup. That the alter entrance and peruser gateway are really two diverse applications and there is no simple method to alter a report straightforwardly from see. That the alter entryway and peruser gateway are really two diverse applications and there is no simple method to alter an archive legitimately from see. There ought to likewise be an approach to organize text to section/typical in the WYSIWYG proofreader. These our minor bugs however are very irritating. Review collected by and hosted on G2.com.
The tool is quite easy to use and it serves a great purpose. Every company needs a knowledge base to help it's customers and employees and this tool makes it easy to create and maintain knowledge bases. It has a customised look and feel and it is quite easy to handle access to knowledge bases. Review collected by and hosted on G2.com.
There are quite less options for migrating the knowledge bases from CMS. So that's the only thing which I dislike. Review collected by and hosted on G2.com.
