Video Reviews
Took our Knowledge Base from 1900s to 2022
A solid choice for an internal knowledge base
437 Document360 Reviews
Overall Review Sentiment for Document360
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It's an excellent tool for our team. It does everything that we need at an affordable cost, and that's something I love about this product! Review collected by and hosted on G2.com.
There isn't any at this point but whenever we feel something is required, we would post it on the product roadmap, and they would usually respond on time, and I think that's a great thing! Review collected by and hosted on G2.com.
The product is very easy to use and is a good fit for most knowledge base websites Review collected by and hosted on G2.com.
The product is overall good, but it has a weird Safari browser support and can be buggy sometimes. Review collected by and hosted on G2.com.
I really like the way the support is being offered. It’s based on first come first get/cruciality not based on the revenue generated.
Dedicated account manager for all type of customers.
Customers are customers irrespective of the revenue generated.
Simple Ui that never makes you feel down.
Immense potentiality in terms of Road map.
Releases every 2 weeks.
Also the importance of the features that is being released. SSO and Localisation etc,. In short span of time.
The work arounds - There is always another way to achieve an use-case here.
Powerful security.
They assist you in-terms of customisation and they actually write and oass you few custom codes themselves.
Their support SLAs is good. No matter the time you ask mostly it would be resolved.
Powerful search. - The search is possible in terms of title, content and also the tags. Analytics help you get this improved
Report creation - Although their analytics is one of the strongest in the market, currently there is no possibility of custom report creation or having that delivered to you via email.
Localisation is something that can never be ignored and its power packed with the integration of Crowdin.
Even most of the Australian and US time zones are covered.
Overall this is awesome. I like the product very much. Review collected by and hosted on G2.com.
There is nothing much to dislike here everything is usually in bits and pieces.
For example: Some of the early Australian and late PST regions are not covered. Review collected by and hosted on G2.com.
Easy to use. Document360 facilitates effortless collaboration within teams. Their AI-based features enable intuitive recommendations and fast retrieval of results. Review collected by and hosted on G2.com.
It would be great if they offer 24/7 live support since they cater to a global audience. Review collected by and hosted on G2.com.
Doc360 is very intuitive -- it's nice to see previews of your changes, the analytics tool is helpful, and customer service is world-class. Their team is willing to help with anything and very receptive to product feedback. Review collected by and hosted on G2.com.
It's not possible to easily change the font and size within some articles, although this is not a big deal since this can be accomplished via custom CSS. Review collected by and hosted on G2.com.
Creating, editing, and publishing content is self-explanatory and straightforward, easy to use UI, and has excellent support. Review collected by and hosted on G2.com.
Using tables in markdown editor seems to have fewer options; however, HTML editor fulfills your needs, so no worries. Review collected by and hosted on G2.com.
I like the fact that there are so many different features to this software. It is so useful and the features are pretty remarkable! There is so many different things to explore. I also like how the software works hand in hand with your other software. I think that is pretty cool. Review collected by and hosted on G2.com.
I don’t see anything wrong with it! I think that they have done a pretty decent job. Review collected by and hosted on G2.com.
I highly recommend this to friends and social circles that use document 360 because it's the platform where you get all the required tools on one page. I mean all the tools which are necessary now the day for the company to run its day to day operations.
the best thing is its user friendly. am using this and am loving it. Review collected by and hosted on G2.com.
why I got to know about this after so long.
few changes required when someone makes a webpage then it is difficult t find the option of web press so easily.
otherwise, it's all good and best. Review collected by and hosted on G2.com.
How easy the program is to use. Its pretty easy to navigate without going through the training. The program encourages you to find the answer to your issue yourself rather than asking someone else. It does not take alot of effort to create professional looking documents. The support team is excellent and is willing to extend use to solve any issues we may of had. I also like I can access the program from any device that I am using whether it be my computer, home laptop or my phone. Review collected by and hosted on G2.com.
I find the editor difficult to use. I wish they had spellchecker in the editor as well. You cannot import content from Word Press or Word. Which is a bummer. It is a little pricey for the program but the free trial is nice as well. Sometimes I feel the pages take a little bit longer to load than normal but that im sure will get better as the program enhances. I wish there was a 24 hour chat option for customer service as well as I think thats an easier option when trying to figure out an issue. No single content and sourcing reuse. As I do enjoy that ability to use this on my phone I wish they would make the navigation on the phone a little easier and less confusing. I would like to see the multi language option as a feature, we have employees who cannot read English very well Review collected by and hosted on G2.com.
