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Document360 Reviews & Product Details - Page 29

Document360 Overview

What is Document360?

Document360 is an AI-powered knowledge base platform designed to create both public and private knowledge bases, standard operating procedures (SOPs), user manuals, software documentation, and more. This versatile solution is tailored for organizations of all sizes, centralizing knowledge and enhancing collaboration among teams. By enabling the production of high-quality documentation, Document360 meets the diverse needs of users across various sectors. Serving a wide range of industries, Document360 is ideal for customer support teams, technical writers, and product managers who require efficient documentation processes and streamlined knowledge management. Document360's features facilitate content creation, organization, and accessibility, empowering teams to deliver exceptional user experiences. This makes it an essential tool for organizations looking to improve their documentation practices and enhance internal and external communication. Among its key functionalities, Document360 includes the Ask Eddy feature, which allows users to pose questions and receive accurate answers from relevant articles. This capability significantly boosts productivity by providing quick access to information. Additionally, the Generate FAQs Using Eddy AI tool simplifies the drafting of help articles by automatically creating FAQs from existing content, further enhancing workflow efficiency and reducing the time spent on content development. Document360 also boasts a visually appealing dashboard that centralizes essential information, making it easy for users to navigate and manage their content. The intuitive block editor allows for real-time inline comments, promoting collaboration among team members. Furthermore, the customization hub enables users to align the aesthetics of their documentation with their brand identity, ensuring a cohesive presentation that resonates with their audience. Advanced analytics provide real-time insights into user behavior and content effectiveness, enabling organizations to make data-driven decisions regarding their knowledge management strategies. Document360 supports seamless integrations with third-party tools, enhancing collaboration and operational efficiency. Additional features, such as localization for global audiences, private hosting for enhanced security, and robust versioning and backup options, make Document360 a comprehensive knowledge management solution suitable for various industries.

Document360 Details
Product Website
Languages Supported
English, Portuguese, Spanish
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Product Description

Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease

How do you position yourself against your competitors?

AI-Driven Features: Our platform includes advanced AI tools like Ask Eddy, which provide instant answers and generate FAQs, enhancing efficiency and user experience.

User-Centric Design: An intuitive interface simplifies content creation and management, making collaboration seamless for all team members.

Extensive Customization: Users can tailor their knowledge bases to align with their brand identity, ensuring a consistent look and feel.

Robust Analytics: Document360 offers actionable insights into user engagement and content performance, aiding data-driven decisions.

Strong Security Measures: As a SOC 2 Type 2 certified platform, we prioritize data security with comprehensive access controls.

Global Accessibility: Our localization feature supports translations into over 50 languages, making us ideal for organizations targeting diverse markets.


Seller Details
Company Website
Year Founded
2009
HQ Location
London
Twitter
@BizTalk360
1,984 Twitter followers
LinkedIn® Page
www.linkedin.com
321 employees on LinkedIn®
Description

Kovai.co is a premier enterprise software company offering multiple products at scale both in the Enterprise arena and in the B
B SaaS space. The organization offers a wide range of business software products. From robust enterprise software for Microsoft BizTalk and Azure Serverless platforms to Knowledge Management SaaS, we have covered it all. Our product team consists of thinkers and innovators who are redefining the way robust Enterprise Software and SaaS products are built. Headquartered in London, U.K, and with a development center in Coimbatore, India, our engineers have niche skills and in-depth domain knowledge.


Saravana K.
SK
Overview Provided by:
CEO

Recent Document360 Reviews

Atul B.
AB
Atul B.Enterprise (> 1000 emp.)
5.0 out of 5
"AI with Knowledge Base"
The knowledge base platform which is integrated with edsy ai assistant. Advacnced editor for creating the awesome articles. Can be integrated ea...
Ian K.
IK
Ian K.Mid-Market (51-1000 emp.)
5.0 out of 5
"Fast, Powerful, Easy to Use KnowledgeBase"
Speed and quality of search, ease of use creating and editing articles, strong customer service.
Verified User
T
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Powerful solution and fantastic support team."
I've been using doc360 in my current workplace on an almost daily basis for 2 years and I have to say that it's an incredibly powerful platform whi...
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1 person requested security information

Document360 Media

Document360 Demo - AI-powered Search
Provide answers to user queries 5x faster with our interactive AI search. Intelligent search capability employs advanced algorithms to understand user queries, context, and intent, delivering highly accurate and relevant results.
Document360 Demo - Reduce your support tickets with a Knowledge Base
Allow customers to access helpful resources such as how-to-guides, FAQs, & troubleshooting guides via a public, private or mixed help center.
Document360 Demo - Centralize your software documentation
From API Docs to release notes, we’ve got you covered. Create, manage, and organize all your technical documentation in one powerful platform, boosting productivity by keeping your team and users aligned.
Document360 Demo - Manage API guides and API docs in one place
One place to manage all your API docs. Create API guides, test APIs, and automate notifications to ease communication between developers.
Document360 Demo - Reduce compliance gaps and disrupted workflows with SOPs
Connect people, processes, and knowledge to enhance productivity and streamline your business operations. Instantly access SOPs, policies, and training materals, ensuring your team is always equipped with the information they need to excel in their roles.
Document360 Demo - Empower users to get the most out of your product, service, or application with User Manuals
Help your users easily navigate and troubleshoot any software or hardware issues with detailed user guides, instruction guides, and glossaries to save time and avoid the hassle of contacting support.
Reduce Customer Support Tickets with Document360
Play Document360 Video
Reduce Customer Support Tickets with Document360
Manage Internal Documentation, SOPs, Onboarding, and much more with Document360
Play Document360 Video
Manage Internal Documentation, SOPs, Onboarding, and much more with Document360
AI-Powered Knowledge Base Software: Create SOPs, Knowledge Bases and Manuals | Document360
Play Document360 Video
AI-Powered Knowledge Base Software: Create SOPs, Knowledge Bases and Manuals | Document360
Customer testimonial - Fastmag
Play Document360 Video
Customer testimonial - Fastmag
Customer testimonial - EasySend
Play Document360 Video
Customer testimonial - EasySend

Official Interactive Demo

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Video Reviews

437 Document360 Reviews

4.7 out of 5
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437 Document360 Reviews
4.7 out of 5
437 Document360 Reviews
4.7 out of 5

Document360 Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Document360Question

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Vikrant  J.
VJ
Content Marketing Executive
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about Document360?

I loved the access to the revisions and restoring them with just a few clicks. It helped me track all the activities within the team for the upcoming content piece. Moreover, Document360 also allows private, login required, documentation dashboard for the complete smoothness within the clients and team members.

Plus, they have readymade templates and a user-friendly dashboard to create SOPs and FAQs which I can populate within the team in minutes. Thanks to the support of third-party tools, I could automate documentation. Review collected by and hosted on G2.com.

What do you dislike about Document360?

I wish the trial period could last longer than 2 weeks. Review collected by and hosted on G2.com.

What problems is Document360 solving and how is that benefiting you?

Documentation of the processes and task assignments. Review collected by and hosted on G2.com.

Adam A.
AA
Interdisciplinary Analyst
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Document360?

After a few months, most companies begin to accumulate knowledge - SOPs, important documents, standard answers to customer's questions, and reusable copy for advertisements. Although I've used a number of project management solutions, I was not familiar with software like Document360. While I cannot compare it to any similar products on the market, I can't imagine looking for another. This is much more visual than anything in Google's suite, which makes it ideal for expediting the flow of information - saving everyone from needless communication.

I've found it most useful as a tool for onboarding new employees. If you've set it up properly, they will have all the tools they need at their fingertips - meaning handholding will be keep to a minimum. Review collected by and hosted on G2.com.

What do you dislike about Document360?

Document360 does everything it promised to do. There isn't anything I particularly dislike about the software. Review collected by and hosted on G2.com.

What problems is Document360 solving and how is that benefiting you?

Document360 has been most useful for 1. Getting everyone on the same page, that is, putting a vague mission into concrete terms by aggregating copy into a single place. 2. Quickly getting new team members up to speed with little effort. Review collected by and hosted on G2.com.

JB
Communications Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Document360?

What I like best about Document360 are the constant improvements and upgrades. Feedback is accepted and used to make this a better product for everyone. Review collected by and hosted on G2.com.

What do you dislike about Document360?

I dislike that creating a document with a lot of images takes some time because loading those images becomes slow. This is a minor thing though. Review collected by and hosted on G2.com.

What problems is Document360 solving and how is that benefiting you?

Document360 has allowed our company to create a comprehensive knowledge base for everyone within our system, which is well organized and easily accessible. Review collected by and hosted on G2.com.

Heather C.
HC
Product Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Document360?

We chose Document360 because it is a straightforward solution for our company's Help Center. It did exactly what we needed without extras that we didn't need, and all at an affordable price. Review collected by and hosted on G2.com.

What do you dislike about Document360?

We don't particularly like the some of the default navigation styling and behavior, though we were able to easily customize how it looks and behaves with custom javascript and CSS. Review collected by and hosted on G2.com.

What problems is Document360 solving and how is that benefiting you?

We are using Document360 to provide Help Center content to our customers. Previously our help content was within our code base and needed engineering effort to make updates. By moving to Document360 we can now have multiple authors manage the content in real time. Review collected by and hosted on G2.com.

Verified User in Food & Beverages
AF
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Document360?

Very easy to navigate and clearly laid out the worse thing I find about using something new is trying to get my self familiarised with the layout and how to do what but thankfully Document360 took me around 5 minutes to figure out Review collected by and hosted on G2.com.

What do you dislike about Document360?

So far I dislike like nothing and have no feedback currently about what could be improved Review collected by and hosted on G2.com.

What problems is Document360 solving and how is that benefiting you?

It allows me to see where my customers are from (United kingdom etc) and what they're searching for so I can grow and expand accordingly to meet their needs and wants Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Document360?

The first and foremost thing is the editor. It offers two types of editors, basic and extensive type; as we work as a team, we choose what we prefer irrespective of the global settings. Besides everything, the tool is pretty self-explanatory. Review collected by and hosted on G2.com.

What do you dislike about Document360?

Nothing comes out in my mind to write about dislike, and which is true. There isn’t any, I would say. Review collected by and hosted on G2.com.

What problems is Document360 solving and how is that benefiting you?

We, as a team of five members, assign tasks to each other using the workflow feature and carry out a smooth process. Basically, we do product documentation, both technical and faqs. Review collected by and hosted on G2.com.

Verified User in Printing
AP
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Document360?

I love the pricing part and the features they offer with that. They offer different types of tiers, and the features they include are reasonable. Review collected by and hosted on G2.com.

What do you dislike about Document360?

: I don’t have anything to mention. I believe hosting of private and public documentation is coming out soon, so the vast gap is about to be filled, I would say. Review collected by and hosted on G2.com.

What problems is Document360 solving and how is that benefiting you?

We host documentation for our employees consisting of policies & procedures. We are planning to do to external customers as well, once we ready with our product, we’ll go for it. Review collected by and hosted on G2.com.

Verified User in Consumer Services
IC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Document360?

I love how the team makes sure all the feedback from the customers are taken into serious consideration and how they are continuously developing the product. Review collected by and hosted on G2.com.

What do you dislike about Document360?

Hope they do not stop doing whatever they are doing since they started the development of this product Review collected by and hosted on G2.com.

What problems is Document360 solving and how is that benefiting you?

As a daily user, I seem to find the whole experience to be much more simpler and I do not have to worry about lot of the other things and put my full concentration on the content Review collected by and hosted on G2.com.

Ragasudha S.
RS
Senior Software Development Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Document360?

- I liked the UI plug and play

-The plethora of apps which we can integrate makes it easy for us to plug it in with the apps we use on a day to day basis

- It had extensions with most of the tools I use everyday

- 24*7 support to help me at any point of time and ensure smooth configuration and setup

- Analytics capability is noteworthy Review collected by and hosted on G2.com.

What do you dislike about Document360?

- It lacks the enhanced search capability

- It would be nicer to include voice powered assistant at this point for the price range similar to

its competitor providers Review collected by and hosted on G2.com.

What problems is Document360 solving and how is that benefiting you?

- I need not work on my CMS and struggle with the alignment like before

-Everything is being taken care by document360

- I am able to simply highlight and just bold the technical documentation in a few clicks

- The Ui of the tool is making it seamless to setup and configure our how to articles Review collected by and hosted on G2.com.

Verified User in Accounting
IA
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Document360?

I really love the UI and user-friendliness of the software. I am not a technical person however I am able to post our product’s technical documentation using this tool. Review collected by and hosted on G2.com.

What do you dislike about Document360?

I don’t have any, when I feel something needs to be improved, I always post on the product roadmap, and they will respond over there which is really good for a company to keep their customers valued. Review collected by and hosted on G2.com.

What problems is Document360 solving and how is that benefiting you?

As I said we host product technical documentation for our customers which acts as a reference guide and FAQ’s. Review collected by and hosted on G2.com.