Document360

Document360 Reviews & Product Details - Page 28

Document360 Overview

What is Document360?

Document360 is an AI-powered knowledge base platform designed to create both public and private knowledge bases, standard operating procedures (SOPs), user manuals, software documentation, and more. This versatile solution is tailored for organizations of all sizes, centralizing knowledge and enhancing collaboration among teams. By enabling the production of high-quality documentation, Document360 meets the diverse needs of users across various sectors. Serving a wide range of industries, Document360 is ideal for customer support teams, technical writers, and product managers who require efficient documentation processes and streamlined knowledge management. Document360's features facilitate content creation, organization, and accessibility, empowering teams to deliver exceptional user experiences. This makes it an essential tool for organizations looking to improve their documentation practices and enhance internal and external communication. Among its key functionalities, Document360 includes the Ask Eddy feature, which allows users to pose questions and receive accurate answers from relevant articles. This capability significantly boosts productivity by providing quick access to information. Additionally, the Generate FAQs Using Eddy AI tool simplifies the drafting of help articles by automatically creating FAQs from existing content, further enhancing workflow efficiency and reducing the time spent on content development. Document360 also boasts a visually appealing dashboard that centralizes essential information, making it easy for users to navigate and manage their content. The intuitive block editor allows for real-time inline comments, promoting collaboration among team members. Furthermore, the customization hub enables users to align the aesthetics of their documentation with their brand identity, ensuring a cohesive presentation that resonates with their audience. Advanced analytics provide real-time insights into user behavior and content effectiveness, enabling organizations to make data-driven decisions regarding their knowledge management strategies. Document360 supports seamless integrations with third-party tools, enhancing collaboration and operational efficiency. Additional features, such as localization for global audiences, private hosting for enhanced security, and robust versioning and backup options, make Document360 a comprehensive knowledge management solution suitable for various industries.

Document360 Details

Product Website

Discussions

Document360 Community

Languages Supported

English, Portuguese, Spanish

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Product Description

Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease

How do you position yourself against your competitors?

AI-Driven Features: Our platform includes advanced AI tools like Ask Eddy, which provide instant answers and generate FAQs, enhancing efficiency and user experience.

User-Centric Design: An intuitive interface simplifies content creation and management, making collaboration seamless for all team members.

Extensive Customization: Users can tailor their knowledge bases to align with their brand identity, ensuring a consistent look and feel.

Robust Analytics: Document360 offers actionable insights into user engagement and content performance, aiding data-driven decisions.

Strong Security Measures: As a SOC 2 Type 2 certified platform, we prioritize data security with comprehensive access controls.

Global Accessibility: Our localization feature supports translations into over 50 languages, making us ideal for organizations targeting diverse markets.

Seller Details

Seller

Kovai Limited

Company Website

Year Founded

2009

HQ Location

London

Twitter

@BizTalk360
1,984 Twitter followers

LinkedIn® Page

www.linkedin.com
321 employees on LinkedIn®

Description

Kovai.co is a premier enterprise software company offering multiple products at scale both in the Enterprise arena and in the B
B SaaS space. The organization offers a wide range of business software products. From robust enterprise software for Microsoft BizTalk and Azure Serverless platforms to Knowledge Management SaaS, we have covered it all. Our product team consists of thinkers and innovators who are redefining the way robust Enterprise Software and SaaS products are built. Headquartered in London, U.K, and with a development center in Coimbatore, India, our engineers have niche skills and in-depth domain knowledge.

Overview Provided by:

Saravana Kumar

CEO

Recent Document360 Reviews

1/25/2025

Atul B.Enterprise (> 1000 emp.)

5.0 out of 5

"AI with Knowledge Base"

The knowledge base platform which is integrated with edsy ai assistant. Advacnced editor for creating the awesome articles. Can be integrated ea...

12/20/2024

Ian K.Mid-Market (51-1000 emp.)

5.0 out of 5

"Fast, Powerful, Easy to Use KnowledgeBase"

Speed and quality of search, ease of use creating and editing articles, strong customer service.

12/19/2024

Verified UserMid-Market (51-1000 emp.)

4.0 out of 5

"Powerful solution and fantastic support team."

I've been using doc360 in my current workplace on an almost daily basis for 2 years and I have to say that it's an incredibly powerful platform whi...

Document360 Pricing

Professional

5 Team Accounts (billed annually)

Business

10 Team Accounts (billed annually)

Enterprise

Enterprise+

Per Year

See all 4 Document360 pricing levels

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Document360 Media

Provide answers to user queries 5x faster with our interactive AI search. Intelligent search capability employs advanced algorithms to understand user queries, context, and intent, delivering highly accurate and relevant results.

Document360 Demo - Reduce your support tickets with a Knowledge Base

Allow customers to access helpful resources such as how-to-guides, FAQs, & troubleshooting guides via a public, private or mixed help center.

Document360 Demo - Centralize your software documentation

From API Docs to release notes, we’ve got you covered. Create, manage, and organize all your technical documentation in one powerful platform, boosting productivity by keeping your team and users aligned.

Document360 Demo - Manage API guides and API docs in one place

One place to manage all your API docs. Create API guides, test APIs, and automate notifications to ease communication between developers.

Document360 Demo - Reduce compliance gaps and disrupted workflows with SOPs

Connect people, processes, and knowledge to enhance productivity and streamline your business operations. Instantly access SOPs, policies, and training materals, ensuring your team is always equipped with the information they need to excel in their roles.

Document360 Demo - Empower users to get the most out of your product, service, or application with User Manuals

Help your users easily navigate and troubleshoot any software or hardware issues with detailed user guides, instruction guides, and glossaries to save time and avoid the hassle of contacting support.