Video Reviews
Took our Knowledge Base from 1900s to 2022
A solid choice for an internal knowledge base
437 Document360 Reviews
Overall Review Sentiment for Document360
Log in to view review sentiment.
Document 360 is a great beginner-friendly Software. Easy to handle. It also have lot of features. Review collected by and hosted on G2.com.
formatting, spacing is the thing which is needed to improve Review collected by and hosted on G2.com.
I find the article level versioning feature very helpful to keep a track on all the changes made in an article. D360 is very convenient to use, didn't take much time to learn the product. Also, the support is excellent. Review collected by and hosted on G2.com.
Nothing that I can remember in specific. Review collected by and hosted on G2.com.
User-friendly and articles can be created with a WYSIWYG editor. Customer Support is very attentive in fixing issues. Gives access to offer recommendations and multiple users can upvote implementations that continue to improve Doc360. Schedule customer relationship calls to make sure everything is going ok and if there is anything that they may assist with plus informing of newly updated features. Review collected by and hosted on G2.com.
Nothing to dislike at the moment. Projects are divided between public and private but they have things in development on their road map. Word documents don't always format exactly so some review is needed before publishing. Review collected by and hosted on G2.com.
A mixed knowledge base allows one to maintain both Public and Private content in a single project. Analytics helps to keep a track of Article performances. Review collected by and hosted on G2.com.
The editor could have more options. Minor bugs have to be fixed. Review collected by and hosted on G2.com.
- The ease of use of the platform.
- The support via live chat is very responsive (usually a few minutes) and has always gotten back to me with solutions.
- Price is very competitive compared to other platforms.
- The platform has been evolving for the best in the past two years with tons of new features and improvements.
- The Intercom integration is very handy as is allows our users to search our documentation directly from our software. Review collected by and hosted on G2.com.
Two years ago I would have had a list of areas that could be improved but at the moment given all the improvements they've made the platform offers everything we need from a documentation manager. One thing I'd like to see included though is a way to automatically delete unused media files like images. This is not an issue for us at the moment but as our documentation grows I'd like to be able to do this automatically. Right now the process is manual. Review collected by and hosted on G2.com.
Ease of setup, well organized and a plethora of useful features, such as versioning, reader groups, self signup and mixed accesses. Review collected by and hosted on G2.com.
Because it is a complete application, the setup sometimes can be a little scary. Review collected by and hosted on G2.com.
Document360 is loaded with valuable features right out of the box, no coding or customizations needed. Side bar table of contents, dark mode, and read time are some of my favorite features. Review collected by and hosted on G2.com.
No issues so far, any items I've had trouble with are addressed by the support team (timely responses) and the feedback forum, which allows customers to submit and vote on enhancements. Document360 listens to customers. Review collected by and hosted on G2.com.
I loved the varied amount of tutorial videos which made it very easy to establish an understanding of new opportunities in growing a new company. Alongside this, the customer optimization allowed me to customize my experience, allowing a personalized touch that is not readily available on similar sites. Review collected by and hosted on G2.com.
the only downside is the amount of knowledge on the app which can be overwhelming Review collected by and hosted on G2.com.
Being a creative content writer, the Knowledge-base portal in there is one of my most loved feature. It not only lets me write and edit freely but also helps with content review and analysis by my peers at a later point. Simultaneously, the autosave feature has been a lifesaver countless times. Review collected by and hosted on G2.com.
I think it would be really great if they had an app as well, but that's about the only thing that bugs me. Review collected by and hosted on G2.com.
It was really straightforward to set up and populate. The interface is very intuitive and the initial guides built into the software are really helpful. The customer service that backs this up is exceptional. They're very responsive to any questions and were happy to help us choose the right plan. This continues with regular meetings (if you want) keeping you informed of new features. I get the impression it's constantly being worked on and very much in response to customer feedback. Review collected by and hosted on G2.com.
It would be good if it could be integrated into more third party apps. Review collected by and hosted on G2.com.
