Video Reviews
Took our Knowledge Base from 1900s to 2022
A solid choice for an internal knowledge base
437 Document360 Reviews
Overall Review Sentiment for Document360
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As a project implementation manager, I was struggling to build a share link which can be accessed internally within my team. While checking for a good platform, I have seen wonderful reviews about Document360. I always wanted to try before any purchase, then I have seen great offer to try their trail service for 14 days with no credit card details!! This shows their confidence in their wonderful service. I started with trail and purchased their services. I am still using Document 360 to upload all my WIP reports and new updates which needs to be shared within my team. I also appreciate your wonderful customer service whenever I was in a need of. Keep up your fabulous service and I am recommending to all who are in my professional circle. Review collected by and hosted on G2.com.
Document 360 website interface can be improved. Though it is user friendly, It would be really great if interface can be improved. Occasionally I faced some delays while on customer service call. Review collected by and hosted on G2.com.
* Easy to setup
* Excellent onboarding process and further customer success support
* Very customizable, you can make it fit nicely with your existing systems
* Good SSO support Review collected by and hosted on G2.com.
* Good analytics, but it isn't possible to drill down to user level on private knowledge bases where the user consents with tracking. Review collected by and hosted on G2.com.
It's really easy to get started and both the creation, editing and management of our content have become accessible to multiple people in our organization Review collected by and hosted on G2.com.
There are some bugs that are solved after a quick refresh. However, Document360's team is always on top of these bugs and tries to solve them as soon as possible. Review collected by and hosted on G2.com.
I really liked how easy it was to edit our previous Google Slide into articles. I also like their regular updates and their support team - and we could even add extra highlights to our material! Review collected by and hosted on G2.com.
There isn't anything that I disliked on their platform. Review collected by and hosted on G2.com.
The look and feel of the platform is current with the times in appearance Review collected by and hosted on G2.com.
It is hard to think of anything to dislike. To offer something that could use improvement, I would say the graphic/image grooming and sizing when inserting into the project. Review collected by and hosted on G2.com.
As a content marketing agency, managing documents efficiently and systematically has been one of our main concerns.
We needed a knowledge management system to help us streamline and organize our documents. That's when we went ahead with Document 360 and it was everything we were looking for. Review collected by and hosted on G2.com.
There is absolutely nothing that is of concern to me when it comes to Document 360. I have been using this software for a year now and am totally happy with the service they provide. Review collected by and hosted on G2.com.
The UI is so easy to use and their customer service is outstanding. Every feature I need it has to make our customers successful. Review collected by and hosted on G2.com.
Nothing comes to mind, I really think it checks every box for me! Review collected by and hosted on G2.com.
- Easy to author articles and categorize information for end-users
- Easy to customize the user interface
- Easy integration with our application platform as well as our Salesforce Community
- Friendly and knowledgeable customer support Review collected by and hosted on G2.com.
The time zone difference, at times, delays responses. Review collected by and hosted on G2.com.
