Video Reviews
Took our Knowledge Base from 1900s to 2022
A solid choice for an internal knowledge base
437 Document360 Reviews
Overall Review Sentiment for Document360
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The most valuable part of Document360 is how accessible it is for users of all skill levels to create, update and maintain content for readers. Review collected by and hosted on G2.com.
There are no apparent downsides to the program at the time of this review. Review collected by and hosted on G2.com.
We came from an archaic version of a desktop Help system to Document360. Getting the new articles and/or article updates to the live website was (to be polite) horrendous and caused plenty of delays in getting crucial information to our clients. And we were maintaining three separate Help sites/versions! With Document360 the delays are gone. We can have all three separate Help sites combined into one project. Updating an article for something simple like additional words or correcting punctuation used to take 24+ hours. That now takes minutes - quite literally minutes from request to fix to publishing the fix. Document360 is a rocketship! The onboarding, migration, and support team are stellar! Review collected by and hosted on G2.com.
Wish they had a US-based support team, but this is a minor issue because everyone I've worked with thus far has been fantastic. Review collected by and hosted on G2.com.
Use WYSIWYG or HTML to easily build pages and create a customer facing product in record time. Add and format files, links and screenshots easily. The breadth of features with straightforward tools makes it a valuable tool for even the non-tech savvy. Review collected by and hosted on G2.com.
I haven't found anything I dislike with the product or its capabilities. Review collected by and hosted on G2.com.
By far Document 360 has been a lifesaver when it comes to daily operations, very friendly and easy to use in both the front end user and back end. Review collected by and hosted on G2.com.
At the moment we cant think of new areas of improvement as we constantly have monthly sync up meetings for enhancements. Review collected by and hosted on G2.com.
Document360 is easy to use. Articles are easy to edit and publish. When any issues occur, you can raise a ticket, and one of the members will come back to you in a reasonable time. Release notes are easy to follow. Review collected by and hosted on G2.com.
In the past, we had some issues, such as overwriting articles by different users, and the copy-paste function from other editors was breaking the layout, but the team solved all issues. Review collected by and hosted on G2.com.
Their customer support is fantastic - very responsive and helpful. Review collected by and hosted on G2.com.
Some things can be a little buggy and won't work as expected, but their customer support team is quick to jump on a call and resolve. Review collected by and hosted on G2.com.
Document360 provides a Knowledge Base SaaS that is robust, but easy to use and maintain. The content tools feature(s) allows for you to design and create your documentation at a macro level, making the micro editing of that documentation very smooth. SSO and Security Permissions make for a more secure environment and analytics dashboards provide insights into your environment, documentation, and potential knowledge gaps.
The tool provides extensions and integrations that contribute to an enhanced experience. The Google Chrome extension specifically allows our employees to have access to all our resources within a couple of clicks. Review collected by and hosted on G2.com.
Like any SaaS, there are occasionally bugs you are likely to run into with Document360. With that being said, Document360 has a support system in place to help navigate you through those issues. Review collected by and hosted on G2.com.
User-friendly software with a very nice article display including a Table of Contents and Related articles. I am happy with the team and customer service. Review collected by and hosted on G2.com.
So far I have no Cons. I wish if there was an option for spell check. Review collected by and hosted on G2.com.
For quite a long time, our documents were scattered in Github Wiki and we needed a solution. We have evaluated several companies and Document360 was far the best in terms of price and features. They have also stepped further and migrated our old documentation which was a lifesaver for us. Review collected by and hosted on G2.com.
Sometimes there are a lot of features so that it takes some time for me to be able to find a specific feature. Review collected by and hosted on G2.com.
The product is constantly updated and the client communication is constant and transparent. Support agents are very helpful. Review collected by and hosted on G2.com.
I'd love it if it will require less HTML to achieve what I need. Review collected by and hosted on G2.com.
