Video Reviews
Took our Knowledge Base from 1900s to 2022
A solid choice for an internal knowledge base
437 Document360 Reviews
Overall Review Sentiment for Document360
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As a standalone knowledge base, it has almost all of the features that I'm looking for: a good HTML and Markdown editor, a table of content, great searchability, and an easy-to-use CSS and JavaScript customization, among others.
I have previous experience with other platforms such as Confluence and Salesforce, and by far, this is the easiest to learn and use. Their customer support team is professional and quick to respond to our queries. Review collected by and hosted on G2.com.
It doesn't have a way to schedule an article for publishing or archiving. I wish it supports bulk exporting documents (from Word). Feature requests might take a while. Limited integration with other platforms. Review collected by and hosted on G2.com.
Able to upload already created documents into our knowledge base. The features are also very helpful in creating our knowledge base into our own. I also like the emails about new features and the quarterly meetings with Document360 to go over any issues and show us the new fetures. Review collected by and hosted on G2.com.
The only thing is the API integration. But this will change soon because they will allow 1 API for all instead of 1:1 API for Teams integration. Review collected by and hosted on G2.com.
Easy to use. Apart from being a good solution for writing your documentation, the statistics are very helpful: Geography (visitors), Performance (views, reads), Search (popular and no results), and Link Status (redirect, broken) are what we use the most.
The Support is great, they respond quickly and are very helpful! Review collected by and hosted on G2.com.
Needs more personalization features out of the box. Theoretically, you can select from any font for your articles, but only a few are selectable from the UI and the rest need some engineering from their side. Review collected by and hosted on G2.com.
The interface is very intuitive. I was able to dive right in and start creating my knowledge base without any training.
The documentation is thorough and well written.
The training videos are very helpful.
Document360 offers a great deal of customization when it comes to the look and layout of your knowledge base.
The customer service is top-notch. They are always quick to respond to questions.
It is easy to import content from Google Docs and Microsoft Word.
The output looks great. Review collected by and hosted on G2.com.
When pasting content from other sources such as Word, I've noticed some formatting oddities, but these are easily avoided by pasting as text. Review collected by and hosted on G2.com.
Attentive service from friendly and knowledgeable staff Review collected by and hosted on G2.com.
Migrating Google Documents - have to download from Google Drive as Word and then upload. Review collected by and hosted on G2.com.
It's very helpful that roles and access to articles can be made specifically to cater to different people. I also like the simplicity of creating an article. The overall usability of the site is great, simple, and works well. Review collected by and hosted on G2.com.
It gets the job done, but it still feels a little clunky/old school in certain ways. I can't really explain it, but I think there are some improvements that could be made in overall cleanliness and smoothness. Review collected by and hosted on G2.com.
Specialization in handling each article. User friendly. Supporting all the current features. Rich Editor. Supporting to import from word file. Backup & restore options. Review collected by and hosted on G2.com.
Sometimes it's taking too long to load the page. Found difficulty scrolling on the categories without a mouse. User rights is missing (read only mode for public). Review collected by and hosted on G2.com.
The user interface is easy to work with and makes building out enjoyable. Review collected by and hosted on G2.com.
I'd like to see more integrated apps and more options for importing. Hopefully in the future Document360 can continue growing even more. Review collected by and hosted on G2.com.
SaaS model, fast deployment, great user interface, cool features. Review collected by and hosted on G2.com.
The performance degrades a little when you have a lot of documents under one category. Review collected by and hosted on G2.com.
Document360 is easy to use, yet powerful - think clever tables, video embedding, etc. I love that you can import a word document and that it can then automatically be split up into smaller articles. We are also very happy that Document360 enables us to have multiple KB versions - to align with our software versions. Also, the KB organization is important for us and works very well in Document360 - with categories and multiple layers. Our readers, in turn, are specifically happy with the search functionality and the (automatically generated) tables of content that track where you are in an article. Review collected by and hosted on G2.com.
Although Document360 has SSO functionality, it is not yet possible to enable it for multiple domains. We hope that this will come in the future. Review collected by and hosted on G2.com.
