Video Reviews
Took our Knowledge Base from 1900s to 2022
A solid choice for an internal knowledge base
437 Document360 Reviews
Overall Review Sentiment for Document360
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By using Doc360, our company has been able to share important information with our customers without any security concerns. Review collected by and hosted on G2.com.
At times the limited functionality of the WYSIWYG editor. Review collected by and hosted on G2.com.
Easiest and more intuitive! Gives ownership to writers to manage the end-to-end process from writing, designing home page, insights with analytics, and publishing.
SEO meta tags and analytics are the best and give us an understanding of how we want to model the KB better.
Inbuilt image and table styles make it easier to work. Review collected by and hosted on G2.com.
Issues with the editor, shortfalls with CSS, inflexible home page editor, junk characters for periods and quotes, introduction of span styles on copy-paste, issues with replacing images, no preview or staging sites for an intermediate check, and so on. Review collected by and hosted on G2.com.
Building a private knowledge base for internal employees to address their needs and requirements. The ability to make this knowledge base private is the best feature for us. Review collected by and hosted on G2.com.
We are yet to explore the rest of the features as our key requirement is private knowledge base. Review collected by and hosted on G2.com.
• The possibility to see analytics and how well the documentation performs is handy
• The ability to attach it to your subdomain or host on a subfolder is also nice
• We chose subfolder hosting (as it helps SEO), and now one of the articles helped to boost our SEO rankings :)
• Folders, searching and navigation (both the admin&client part) are pretty decent
• A live markdown preview Review collected by and hosted on G2.com.
• Draft previews and homepage features are tricky ones when it comes to the subfolder hosting
• We don't use the versioning function, it creates a bit of confusion. But I guess it might be useful for some teams Review collected by and hosted on G2.com.
1. Intuitive tool
2. Allow creators to manage End to End of documentation
3. Easy to tag articles
4. Customizable
5. In-depth analytics report for the articles Review collected by and hosted on G2.com.
1. Few usability challenges which actually impact end-user usability
2. Few bugs
3. Intermediate checks unavailable Review collected by and hosted on G2.com.
Document360 is easy to use and navigate. Their help articles, customer service, and features are top notch. Review collected by and hosted on G2.com.
To date, I have not encountered any issues with Document360 that I would consider negative. Review collected by and hosted on G2.com.
We have loved using Doc 360 and it has been an incredible tool for our team. With all the changes and updates I don't know how we would keep up without a resource like this. We are growing so much and this has been the reason we have been able to keep our teams updated and compliant. Review collected by and hosted on G2.com.
There are still bugs that happen and permissions can easily get messed up. Links break and create access issues but their support team has always been super receptive and helpful. Review collected by and hosted on G2.com.
It feels very intuitive. We first implemented an open-source solution that had a lot of great features but there were more than a few quirks that made it difficult to scale for the entire department to use. With Document360, it just seems to work. Creating and editing content is easy. Building and rearranging the navigation is easy. And customer support has been very responsive. There seems to be good energy behind the product with a strong pipeline of new features. We evaluated several competing products and Document360 came out on top. Review collected by and hosted on G2.com.
The cost grows considerably with larger teams. The enterprise package comes with 20 authors but after that pricing is per author and there is no distinction between active content creators and casual content creators. I would like my entire department to be able to create knowledge articles but I know that many, if not most, will do so infrequently and the $19/month per user is steep for what they're contributing. I would like to introduce Document360 to the entire organization but the cost would be prohibitive for the number of users we would like to allow to create content but would do so very infrequently. Review collected by and hosted on G2.com.
Document360 has been a breath of fresh air for me after I have seen organizations taking it too far with DITA. I will applaud the tool for its simple UI-just MS Word-like and very easy to use! Its powerful Search funtionality is itself enough to make you an instant fan of the platform. Not sure about their backend SEO, but I make use of the slug, short description, and H2 & H3 headings and keywords to optimize my content. Review collected by and hosted on G2.com.
Experience with Tables and inline icons can be improved, but I'm told by their Customer Servicing team that some enhancements are on the way. Review collected by and hosted on G2.com.
