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437 Document360 Reviews
Overall Review Sentiment for Document360
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I like the very proactive support team and the product is easy enough to understand without having to scratch my hair out. Review collected by and hosted on G2.com.
I wish they had a live chat for support but their email support is responsive. Review collected by and hosted on G2.com.
- Easy management of the articles already published in the app.
- Easy way to import/export our knowledge base.
- Good design tools to customize the look of you documentation site. Review collected by and hosted on G2.com.
-Integrations only avaliable in the highest tier plans
-Analytics is only avaliable in the highest tier plans
-Multi-language is great, but a little hard to manage. Review collected by and hosted on G2.com.
What I like best about Document360 is its easy use and easy-to-navigate and create pages. My team can easily create articles and link them to other articles in the system for our team and customers to use. Review collected by and hosted on G2.com.
Although the search function is mighty, sometimes, the search puts things in a strange order when searching for articles. It could be a user input error that could be causing the results to not come up as expected. Review collected by and hosted on G2.com.
On one hand, the tool is simple to get into and start using and on another hand it is very complex with a lot of functionalities and metric that help me get around work easier. Review collected by and hosted on G2.com.
There were some minor issues at the beginning but they were either fixed after a short time or I received professional help from support/chat/dedicated contact person. Review collected by and hosted on G2.com.
The WYSIWG and split view, markdown support, overall folder managing experience Review collected by and hosted on G2.com.
Weak functionality to create a fancy homepage, developer portal and so on. Review collected by and hosted on G2.com.
Doc 360 is a game changer in the product documentation space. A very simple yet powerful tool to serve best. Below are the points I like most:
- Setting up a custom domain for your documentation portal.
- Smart Glossary
- Editor is the best in class, giving you a lot of flexibility
- Ability to create and use reusable content has made life easier
- Ability to make your document publically available with SEO enables as well as locking them from private use with a single click.
- Smart bars made it easy for us to add any announcements. Review collected by and hosted on G2.com.
I really don't have any dislike, but here are certain things that can be improved:
- User experience while using the tables.
- Sharing private documents with unique secured links Review collected by and hosted on G2.com.
Document360 is intuitive for anyone who develops technical content. The interchangeable WYSIWYG and code views are perfect for precise coding with quick review. Review collected by and hosted on G2.com.
Unfortunately, the code version has a couple of problems that (I am confident) are in re-development now. Bullets within numbered lists are quirky. Review collected by and hosted on G2.com.
it's easy to user so we don't have any problems with this Review collected by and hosted on G2.com.
support ticket
miss fonctionnalities like traduction for free (just one language will be nice)
the price for a new project version Review collected by and hosted on G2.com.
Document360 is one of the best documentation tools available in the market. The ease of publishing and version management makes the job of writers easy. With Document360, you don't have to worry about the publishing infrastructure and can focus on creating quality content. Apart from the core content creation ease, Analytics is another major advantage. It helps us understand which part of the documentation is used most or least. Other features like SEO optimization, feedback (like/dislikes), status indicator are a major help for the writing team. Review collected by and hosted on G2.com.
There is nothing much to dislike, however, a richer text editor would add to the overall usability of the product. Review collected by and hosted on G2.com.
