Video Reviews
Took our Knowledge Base from 1900s to 2022
A solid choice for an internal knowledge base
437 Document360 Reviews
Overall Review Sentiment for Document360
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The solution is incredibly adaptable, enabling special modification of the way the website is presented and how it works. The backend operations, such as how user accounts are handled and permissions are granted, are also flexible. Review collected by and hosted on G2.com.
The product has struggled in a few places to establish itself. The product's shorter development life might be considered as a negative when compared to more mature products, despite the fact that frequent release notes demonstrate apparent progress, and the development has been great. Review collected by and hosted on G2.com.
I really like how simple it was to import our existing guides into the system. I also like the analytics and user permissions. Review collected by and hosted on G2.com.
Nothing yet! We're continuing to learn what level of service might best meet our needs, but we've been blocked by very little. Review collected by and hosted on G2.com.
* Build content quickly and easily
* Intuitive interface for users to find content
* Looks great
* Can be up and running quickly with a help desk knowledge base Review collected by and hosted on G2.com.
Article preview with formatting requires refresh while building content.
Becoming familiar with some of the customization options can be time consuming. Review collected by and hosted on G2.com.
Organizing and creating documentation is very easy and full featured. The bi-monthly meetings with our Account Manager to introduce new features always show us new things to enhance the experience of our users. Review collected by and hosted on G2.com.
The pricing is a little high, but worth it as they are constantly adding new features and providing guidance on how to get the best value out of the product. Review collected by and hosted on G2.com.
I like the flexibility of the platform. Not needing to be an html expert allows me to implement a design that's easy to navigate and engage with for our team. Review collected by and hosted on G2.com.
The one thing i dislike are the limitations with email alerts for instances where multiple people own different sections of the platform. Review collected by and hosted on G2.com.
This will platform will empower the business to build an extensive KB (Internal + External). With useful features such as Analytics, KB Assistant, etc. DOC 360 can help the software platforms to bring the documentation on to the face of the platform's websites.
Customer Support is at it's best. ssues are solved with in hours or days and challanges are addressed with in hours. They will never say never.
Overall experience is great! Review collected by and hosted on G2.com.
The company is hands-down, money-minded. They will charge for everything, even for the things that appear to be " Can-be-given-out-of-gratitude. This company acts selfish at times and brands itself through it's customer's accounts.
Even for enterprise level customers, there is no complete white-labeling. They will have thier names engraved in some areas of the customer account, to remove it, one has to pay the price again. This is the most selfish thing that i have come across till this day. Review collected by and hosted on G2.com.
Starting and progressively organizing information while creating a visual hierarchy has been easy. The interface has been fairly intuitive for me and the search feature is proving helpful. Review collected by and hosted on G2.com.
I've had a bit of difficulty with formatting when creating a new article by copying and pasting from an existing article, but I think this is in the process of being fixed. Review collected by and hosted on G2.com.
Document360 provides detailed analytics that helps users track the performance of their content, including how often articles are accessed, which articles are the most popular, and where users are spending the most time. Review collected by and hosted on G2.com.
The formatting options in Document360 are not as robust as they would like, particularly for more complex content. Review collected by and hosted on G2.com.
Costs and functionality are in balance
Good support/custumer service with quick response! Review collected by and hosted on G2.com.
Not defaultly supporting dutch language, some labels are englisch only Review collected by and hosted on G2.com.
We now have a robust and adaptable approach for building our knowledge base in Document360. The system is feature-rich and easy to use. Support has responded really quickly and has taken into account any criticism. An really nice experience overall. Review collected by and hosted on G2.com.
The one drawback I've discovered so far is that, at least when using SSO, it doesn't seem to be possible to establish internal knowledge bases in addition to the client-facing version. But there are some techniques to somewhat avoid this. Otherwise, all of our requirements have been met. Review collected by and hosted on G2.com.
