Document360 is so easy to use and has incredibly robust functionalities that make it easy to set up a knowledge base, import and configure articles, track usage statistics and best practices, and search for information across the entire body of articles. Prior to Document360, my company used two other knowledge base platforms, and we had so many pain points with those platforms. Article updates were tedious and time consuming, which caused publication delays and wasted time on the part of the technical writers. Document360 eliminated almost all of the pain points and enabled us to provide options to customers that we couldn't even envision with our previous providers, such as article categories and nesting, automatically created clickable table of contents of multiple header levels, embedded PDFs, and password protection at the article level.
The article import process from Word is easy and doesn't require much cleanup. The robust search functionality was an absolute game changer because it allows us to quickly identify articles that require updating based on their mention of a particular term or phrase. It also allows our customers to find information on our product's functionalities by simply entering a word or phrase on our main page. We really appreciate that the search functionality is comprehensive -- as in, if you enter a word, it will return every single article that mentions that word, regardless of where in the article the word appears.
The customer support at Document360 is also excellent. Whenever we find a bug or area of concern, the support team is highly responsive and works to quickly resolve the problem, regardless of how big or small it is. We also appreciate that Document360 is always developing and releasing new features -- and that these features are really useful and well envisioned. For example, Document360 just released a feature that allows you to globally find and replace a particular term or phrase, including the ability to view and approve or reject each instance of the term or phrase in each article in which it appears. This feature is useful for when our product changes its terminology, but the changes are applicable only to some parts of our article body.
We spent years searching for a knowledge base platform that would enable us to spend more time writing and updating and less time wrestling with the platform, and Document360 definitely is it -- and it is very reasonably priced as well! It also has a free trial period that was very useful for helping us to understand its functionalities and decide to purchase. Review collected by and hosted on G2.com.
We have encountered only two pain points with Document360. The first was that the Document360 staff was supposed to help us migrate articles as part of our plan, but after we signed the contract and began the logistics of the migration, we found out that there were limits on the amount that they would migrate that were not properly communicated to us during the pre-sales phase. We ended up doing the migration ourselves because the Document360 team was not able to start the portion that they agreed to complete prior to the expiration of our contract with our previous knowledge base vendor.
The other pain point is that article import from Word is not entirely seamless. We still have some cleanup to do after import, such as formatting of lists. Overall, however, the amount of cleanup we have to do is mild, especially compared with the amount of cleanup we had to do with our previous two platforms. Review collected by and hosted on G2.com.
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Took our Knowledge Base from 1900s to 2022
A solid choice for an internal knowledge base
436 out of 437 Total Reviews for Document360
Overall Review Sentiment for Document360
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The knowledge base platform which is integrated with edsy ai assistant.
Advacnced editor for creating the awesome articles.
Can be integrated easily with ms team for notifications. Also it's easier to customize the notifications and channel. Review collected by and hosted on G2.com.
We can not add callout icon directly through editor like confluence having it.
Also knowledge base user should have able to enable alert for required article. So they will get to know articles are published. Review collected by and hosted on G2.com.
Document360 offers incredible product support. Whenever I have a question, or an issue arises, I can chat right away with a support team member. This has been a huge help in our documentation journey. Review collected by and hosted on G2.com.
The article editor can be difficult to use at times; glitches can happen that will slow down work productivity, especially if I have to upload multiple articles back to back. Review collected by and hosted on G2.com.
I've been using doc360 in my current workplace on an almost daily basis for 2 years and I have to say that it's an incredibly powerful platform which offers almost all the functionality we require to meet our needs for publishing a technical help center. I've never experienced any bugs while using it and have always found the user experience very smooth. One of the main positives of using doc360 is the incredible support and technical teams, they seem to always be available during work hours in the CET timezone and I regularly use the chat function to get immediate help. They always go the extra mile to find solutions to coding issues and every individual I've interacted with is friendly and helpful. I also like that I have the option to edit the code of an article if I can't achieve what I want to using the normal editor. Review collected by and hosted on G2.com.
The main issue I have with doc360 is sharing previews. I'd like a similar functionality to Figma, where I can share prototypes with colleagues that don't have Figma accounts. I often spend a lot of time removing and adding new team account users just so I can share a preview with a colleague on a particular project. Doc360 have now introduced a new review role but it comes at a cost, which isn't ideal, I think it should be a basic function available in any package, as receiving feedback from colleagues is an essential part of the content writing process. Review collected by and hosted on G2.com.
The interface is user friendly and can be used by one without any technical expertise. Review collected by and hosted on G2.com.
Haven't faced any such challenges. Queries were handled and resolved. Review collected by and hosted on G2.com.
Document360 is a feature-rich knowledge-base solution. The software offers many integrations to connect with other tools. We benefited from its user-friendly interface and simple admin features. After 12 months of use, we can confidently say that both end-users and admins can navigate the tool with ease.
When it comes to importing and managing content, the process is straightforward and saved us valuable time and reduced frustration.
On top of this, the platform provides an extensive knowledge base builder which allows for the efficient creation and organization of documentation of all kinds. This is a great system for businesses seeking a robust knowledge management solution. Review collected by and hosted on G2.com.
One very minor issue we had were the frequent changes within the account management team. This led to some friction, as it required us to adapt twice. While this wasn't a major issue, it created a some disruption in the overall experience with Document360. Review collected by and hosted on G2.com.
I've been using DOC 360 for the past year, and I can confidently say it’s one of the best document sharing platforms out there.
DOC 360 has a clean, intuitive interface that makes it easy to upload, organise, and share documents.
DOC 360 supports a wide range of file formats, making it a versatile tool for various document types. From PDFs to spreadsheets and presentations, it handles everything seamlessly.
Whenever I’ve had questions or needed assistance, the customer support team at DOC 360 has been responsive and helpful. Their dedication to ensuring a smooth user experience is truly commendable.
Overall, DOC 360 has exceeded my expectations in almost every way. It’s a reliable, efficient, and secure platform that has made document management and collaboration easier than ever. I highly recommend it to anyone looking for a top-notch document sharing solution! Review collected by and hosted on G2.com.
The only minor downside I've encountered is the occasional slow loading time for very large documents. While this isn't a frequent issue, it can be a bit frustrating when working with particularly big files. However, this is a minor inconvenience in an otherwise excellent platform. Review collected by and hosted on G2.com.
I've used many knowledge base platforms over the years to create, review, and curate large documentation repositories and they've all had their drawbacks. Document360 manages to be both feature-rich and easy to use, which is a combination you rarely see. The platform is so good, in fact, that we've migrated all of our documentation to it. What I like best about Document360, though, is the team behind it. The Kovai team clearly cares about the customer experience and building the best knowledge base platform out there. What does that look like?
- Regular check-in calls to go over any questions or concerns.
- Frequent platform updates that add genuinely helpful new features, including some we've requested.
- Fantastic, clear communication when we have a question or issue; we never worry that we will have to wait days for a generic, unhelpful response.
Overall, a fantastic platform backed by a talented team. I'd recommend Document360 to anyone seeking an intuitive, modern knowledge base platform. Review collected by and hosted on G2.com.
We've experienced minor technical issues at times, but they've always been addressed quickly. Review collected by and hosted on G2.com.
We tried Document360 for our internal knowledge base, privately accessed. It's been a great experience overall. The platform is flexible enough to meet our specific needs, and the support team has been fantastic. What I like best is how easy it is to use and their outstanding customer support. They've been incredibly proactive in helping us with configuration changes and design requests. I never had to follow up on anything we asked for - their tracking and follow-up are solid. The features are intuitive, and I especially appreciate how well it handles custom JavaScript. We use a lot of it, and Document360 accommodates it without any issues. If you're looking for a reliable, customisable knowledge base solution with great customer service, I'd definitely recommend Doc360. Review collected by and hosted on G2.com.
Pricing is quite expensive, even annualised. Otherwise, we don't have any significant complaints. It's met our needs well. Review collected by and hosted on G2.com.
I really like Document360's easy-to-use editor, which makes content creation seamless. The content reuse feature saves time and ensures consistency across documentation. The glossary pop-ups offer a clean way to present definitions without disrupting the main content, and the rich analytics provide valuable insights to improve user support. Review collected by and hosted on G2.com.
Document360 is a robust tool, but there can be a slight learning curve to fully grasp some of its advanced features. Fortunately, their comprehensive user guide and helpful support staff make it much easier to overcome any challenges in the case that they may arrise. These minor hurdles are far outweighed by its overall effectiveness and functionality. Review collected by and hosted on G2.com.
It is easy to create and publish articles. The site allows for several categories that are easy to navigate for our clients. It was easy to implement the tool. Our team has been using Doc360 for a year now and we have created an extensive help site that is useful to our users. It is easy for us to publish and update articles quickly when we release a new feature or need to update an exisiting help article. Review collected by and hosted on G2.com.
We have had a little trouble with the commenting tool. I think some of this stems from navigating between their new editor and old editor and some of our comments disappearing, but we hope as our entire team migrates to the new editor this will be less of an issue. Review collected by and hosted on G2.com.
