DocStar ECM Pros and Cons

Automated AP process, electronic file retention, ease of use and finding invoices Review collected by and hosted on G2.com.

Couple of issues with OCR text recognition to iron out with DocStar Review collected by and hosted on G2.com.

My favorite part about the DocStar ECM system is that it combines powerful workflow capabilities with the ability to accurately and securely store documents for long and short term retention requirements. Review collected by and hosted on G2.com.

It's hard to find a piece of the software that I dislike, but if I had to nitpick I would say my least favorite piece is the OCR portion. It is however growing to become more and more accurate over time. Review collected by and hosted on G2.com.

The ease of use of the system and the ability to move documents to other users and to send documents outside the system Review collected by and hosted on G2.com.

The system can be a little slow at times, but that can be dependent on the specific server it's hosted on or the internet service Review collected by and hosted on G2.com.

The system has make the trace ability for documents very easy. The PIF technical support are wonderful and very helpful. Thank you!! Review collected by and hosted on G2.com.

As of right now nothing at all. I have been using this program for less than 1 years. Review collected by and hosted on G2.com.

i like we can scan our invoices and monthly backup in the system Review collected by and hosted on G2.com.

When the system crashes if you have looked at too many scans Review collected by and hosted on G2.com.

We are able to store invoices in docstar, so it is very simple to find one within seconds. Review collected by and hosted on G2.com.

sometimes the system is a bit slow, but usually resolved within a day. Review collected by and hosted on G2.com.

The ability to brainstorm needs with a rep. We have a pretty intricate business and opposed to hearing, no constantly, or itll cost x, theyre willing to help find a solution to help make the pairing a more efficient one Review collected by and hosted on G2.com.

Customer service lack of knowledge. They more so gather information for other tiers than troubleshoot issues. Had to wait for them to chat with a higher tier tech for them to tell me what they had to do. Frustrating, but now we have a direct contact to a Sr tech. Review collected by and hosted on G2.com.

I like the ease of uploading files to DocStar. Review collected by and hosted on G2.com.

DocStar isn't intuitive to use. When there is an issue with using the platform, it is easier to create a work around than to get the help desk or project manager involved to get it fixed. Normally, a bug causes great delay in our productivity. Review collected by and hosted on G2.com.

The simplicity of the system which made the training of my employees very smooth. Review collected by and hosted on G2.com.

At startup we had a new support team and had numerous challenges, but all good now. Review collected by and hosted on G2.com.

Quick visibility to invoices and where they are in the AP approval process. Review collected by and hosted on G2.com.

Nothing yet. Haven't gotten too deep into the system yet. Review collected by and hosted on G2.com.