DocStar ECM Pros and Cons

We utilize Doc Star to scan and keep all our records secured and organized. It is so easy to enter and retrieve the file later for viewing or reprinting. With the administrative functions it is easy to give access to documents to those who need it and restrict access to those who don't. Very HIPPA compliant. Review collected by and hosted on G2.com.

wished I updated to the newer software and hardware sooner. I was using older software and a beat up scanner and could not keep up with the work load. A representative from Doc Star came in and did a evaluation and set me up with the perfect set up for my business. Review collected by and hosted on G2.com.

I like the ability to integrate with many different pieces of software. DocStar ECM has the ability to manipulate and import data from many different backends of software. This integration helps increase accuracy and filing speed for documents that are being stored for retention. Review collected by and hosted on G2.com.

If I had to choose one thing I do not like about the software, I would say that there is room for improvement on ease of access when managing security outside of a domain environment. There are many beneficial features in the SSO portion, however for systems that require non integrated users, it takes some time to manage the security settings. Review collected by and hosted on G2.com.

How easy it is to log on from any network from anywhere. w Review collected by and hosted on G2.com.

Not user friendly when creating forms. You always had to open a ticket to create one. w Review collected by and hosted on G2.com.

I like that I can go right back to home page after each approval. Review collected by and hosted on G2.com.

That after I have been on it for 30+ minutes it logs me out occassionally. Review collected by and hosted on G2.com.

Ease of use, It is easy to find scanned items when named properly by the person uploading the document. Review collected by and hosted on G2.com.

It is not the most user friendly when it comes to printing or saving files as a pdf Review collected by and hosted on G2.com.

I like how easy it is too process invoices, and even when I upload colored invoices the picture shows up good. Review collected by and hosted on G2.com.

I dislike nothing. We are currently upgrading Docstar with new features so that will help. Review collected by and hosted on G2.com.

Auto emails notifying me when an invoice is posted for my approval. Just a few clicks and I'm done. Review collected by and hosted on G2.com.

The window views for some of the screens are awkward and have to be adjusted to see the buttons. Review collected by and hosted on G2.com.

The familiarity with the 3x interface and not having to install client software. Review collected by and hosted on G2.com.

I really don't see any downsides as yet. Review collected by and hosted on G2.com.

I like the workflows that can be created for different types of invoicing. Review collected by and hosted on G2.com.

It seemed complicated to setup multiple groups to view their invoices. We pool all invoices together so we can’t have certain people view only their departments invoices, they would see all invoices. So we don’t permit those potential users to view invoicing as they would have access to all. Review collected by and hosted on G2.com.

I like that the product has custom workflows. Working in Healthcare we have many needs and requirements, with DocStar we can customize the product to meet these needs. Review collected by and hosted on G2.com.

Being so customizable is my favorite thing about the product but it is also a negative. Since our workflows are custom we are limited on support options. We often have to wait for the developer to have an opportunity to get back to us so that he can look at what he developed for us. Review collected by and hosted on G2.com.