DocStar ECM Pros and Cons

Docstar ECM is my go to daily program for document management, all my records are available at my fingertips within seconds, which cuts time, improves workflow and cooperation across our whole firm. Increases work production and cuts cost of manual labor. Review collected by and hosted on G2.com.

The layout may not be simple for new users who are technologically illiterate. Review collected by and hosted on G2.com.

The ease of use for our field staff to review and approve invoices from anywhere with a network connection.

The customer service. They are willing to go above and beyond to get what you need done or corrected. Review collected by and hosted on G2.com.

I did not find this product 3 years ago. Review collected by and hosted on G2.com.

The software is easy to use with a very minimal learning curve. You can be approving invoices super fast and get you vendors paid.

There are a ton of options built in to the software that make it easy to annotate and export data if you have questions or concerns.

The platform is great if you are organized as once you systematically get in routine, approving invoices is less of a chore. Review collected by and hosted on G2.com.

Not very clear on what the workflow is for invoices that get rejected. I haven’t spent much time studying this but would like if I could send the invoices back to the vendors for correction in the same workflow that has me sent them. Review collected by and hosted on G2.com.

The workflow actions available in Eclipse are extremely useful and well thought out. We process 700 documents a day using OCR and workflows that walk our staff through simple questions to learn more about the document. Review collected by and hosted on G2.com.

There have been several stability issues during our 3 years on Eclipse. Some that bring our organization down for a week+. Review collected by and hosted on G2.com.

It is quite friendly to use.The service staff treats you with kindness and respect. Review collected by and hosted on G2.com.

Some basic things in the product settings, and too many updates. Review collected by and hosted on G2.com.

Docstar allowed us to process 100k invoice by a single person. It links the invoice with our ERP solution for invoice matching. Review collected by and hosted on G2.com.

The software had to be customized for our environment. This can make it difficult to get fast support at times. Review collected by and hosted on G2.com.

I like the fact it's web based so it seems to move much faster than the older version that was in house server based. Review collected by and hosted on G2.com.

It can be a bit confusing on what parameters go where when trying to retrieve a document. Review collected by and hosted on G2.com.

The customization allows for the processing of a variety of workflows. Review collected by and hosted on G2.com.

The limitations hold back what could be a much more powerful tool if some aspects were updated. Search features and OCR are some of the limitations that come to mind.

It would also be helpful to have freedom to have test environments so tests of importing configuration could be performed without affecting production. We had to purchase a second instance of DocStar to do some testing, and really are still limited without having a third. Review collected by and hosted on G2.com.

We use DocStar to capture everything that comes into our offices in a centralized location. Having all information makes it easier for us to help our clients. Review collected by and hosted on G2.com.

We do not use the workflow function and it would be great to be able to import documents without them hitting workflow. Review collected by and hosted on G2.com.

I like how users have control of the design. I also like how easily I can search for documents. In addition, I like the filing system. Once I learned that you can file chronologically, it made searching for documents even better. Review collected by and hosted on G2.com.

Really nothing. I've learned to really love DocStar Review collected by and hosted on G2.com.