What sold us was the large, prominent search bar that allows you to put in anything -- vendor ID, invoice, etc -- and get results. Review collected by and hosted on G2.com.
Where to begin! First of all, put it this way: Epicor just charged us for an annual renewal and *we aren't even fully live yet.* Our experience has been a litany of promises not met by the support staff or the product itself. A few favorites:
- The security model is inflexible. In our setup we have basically branches and a main office. We need to have certain people at each branch to be able to submit/approve documents, and then others at the main office be able to approve/process. It's possible that a user might switch roles or offices (we've had promotions, etc.) This seemed completely mystifying to them. Whereas every other program I manage has a model based on roles and locations, and works fine, they said (and I'm quoting the e-mail still in my inbox): "This problem has had myself and my team spinning."
- Our $225/hr consultant, who's since left the company, told my developer that he started on the support team taking calls. I have nothing against growing internally with a company, but in this case he wasn't at the level to be to design complex workflows. Another consultant was helping us troubleshoot when suddenly performance took a huge nosedive -- turned out an index was missing on a database table. When my in-house developer (who has a masters in Com Sci) asked if there were any scripts to determine if the database was up to spec, and add any missing indexes, etc, the consultant "uhh no. That sounds like a good idea though." Multiple times my developer has had to stop Epicor employees from doing stupid things on their own product, or write views or otherwise show them better ways of doing things.
- They use "grids" to store metadata about a document, which is fine except we continually live in fear that all users have access to change all elements of a grid. We might have a payable item up and a change to metadata might then totally bork the workflow.
- There are many weird quirks about the UI. They stack navigation elements in the reverse order of what we'd expect, which makes the visual hierarchy odd. Example: the sidebar for a document says Line Items, Content Fields, History, Workflow. Workflow is what you're going to use most, so why is it at the bottom? Why are there multiple Save/Submit buttons, that seem to trigger each other? Also the sidebar has a narrow auto-hiding scroll bar that's very difficult to see. Without a clear affordance, my users don't even know the options are there.
- Multiple times support has said "oh, apply this hotfix". A hotfix being a special narrow update for a problem and not a full release. Doesn't inspire confidence in the development cycle.
- For connecting our ERP, Dynamics GP, to a Docstar lookup (i.e. "click here to load this document in Doctar") Cody provided... a single e-mail with 12 lines of code. That's it. No recommendations about how to implement it, where it goes, what other customers have done, etc. The AP functionality was billed as a key feature of Docstar.
- A lot of the capture functionality is in a systray application, and the Web app complains you need to install it. I get that can help with some scanners and such, but we use Citrix and thin clients. In my mind the product should be Web first, and helper apps should be optional add-ons. We are only using network scanners anyway, not USB. Review collected by and hosted on G2.com.
120 out of 121 Total Reviews for DocStar ECM
Overall Review Sentiment for DocStar ECM
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I would like to mention how easy and precise DocStar ECM processes documents scan and cloud storage. It’s been the greatest help in ensuring that we maintain the large number of files. In addition to that, it was kind of easy to set it up and DocStar's support team were very helpful. Review collected by and hosted on G2.com.
Although the DocStar ECM is of advanced quality, the interface looks somewhat old-fashioned. This gets on my nerves a bit, and it would be better if it had a more modern layout. However, the support team has been wonderful in helping us to overcome hurdles! Review collected by and hosted on G2.com.
Docstar ECM es un gestor de contenidos que yo titularía mejor de gestor documental. Empiezas cargando en las carpetas todos los documentos como facturas o albaranes y luego la búsqueda de un documento en específico es muy rápida. Ya que con los datos indexados puedes filtrar por cualquier dato del documento.
Permite la integración con ERP como SAP, y cualquier otro servicio en la nube. Review collected by and hosted on G2.com.
La interfaz no es de lo más moderna.
Los datos no permiten sacar estadísticas como tal, por lo que necesitas extraer un informe y tratar tú mismo esos datos.
Los flujos de trabajo no están optimizados al máximo. En algunos flujos de trabajo tienes que descargar el documento para poder visualizarlo, esto es para mi un fallo grave que deberían solucionar. Review collected by and hosted on G2.com.
It provides mee collaborative enterprise management that helps in small to big organizations. Review collected by and hosted on G2.com.
Customization and lacking in documentation results in hurdles. Review collected by and hosted on G2.com.
The staff at docStar eclipse are very fast. We provided an enormous amount of files for scanning onto the cloud and it was done with high levels of accuracy and very quickly. They followed our instructions to the letter and got things done. Review collected by and hosted on G2.com.
So far the interface in which you access the files are very old fashioned. You must follow each link into each individual folder to access certain things and you can not drag and drop items such as newer platforms in other systems. Such ways of working with a software is outdated and is not as user friendly. Review collected by and hosted on G2.com.
We file several types of documents (accounting, hr,contracts,policies). We use a bar-code coversheet workflow to re-direct the document to the correct workflow for further processing. The coversheet workflow allows us to detect blank pages (one-sided vs double-sided) and not import them. This avoids the questions from people asking /thinking a blank page was not imported correctly. Review collected by and hosted on G2.com.
Log-in problems occasionally happen when updates occur. We also use Barcodes to direct the document thru the workflow process. Sometimes the printers skew the barcodes and the workflow stops at a certain step. Review collected by and hosted on G2.com.
Functional, and simple. I get my work done for the most part. Review collected by and hosted on G2.com.
Can be a bit tedious at times, too many buttons and tabs. Slow to load at times. Review collected by and hosted on G2.com.
I really like the fact that you can automate either accounts payable or receivable functions as well as other accounting tasks. Review collected by and hosted on G2.com.
Although Docstar is an intelligent program it still requires plenty of labour to set up as well as monitor should things go sideways for some tasks. Review collected by and hosted on G2.com.
My favorite thing about docstar is the ability to use the “retrieve” tool to search any document I’m looking for u see a specific account! Review collected by and hosted on G2.com.
When using the retrieval process, the way the documents are listed, it can be hard to read and the format/font could be a little bigger. Have not figured out a way to change this. Review collected by and hosted on G2.com.
The best part of Docstar is probably the support as if we have an issue, we can quickly get an answer from someone who is very adept with the system. Searching for documents is also nice as it is quick and you can easily narrow down results by using keywords. Review collected by and hosted on G2.com.
Well, it is complicated but it is a document management system so it's going to be complicated. With the training and support that is available to us, we've been able to get quite familiar with the system though. Review collected by and hosted on G2.com.
It looks nicer and I have had better luck searching for documents than I did with the program we used previously. Everything is neatly organized. Review collected by and hosted on G2.com.
There is quite a lot more clicking and drop-down menus than our predecessor. That slows my workflow down considerably because more steps have been added. Review collected by and hosted on G2.com.
