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4.5 out of 5
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DocLink
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45 DocLink Reviews
4.2 out of 5
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Overall Review Sentiment for DocLink
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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PD
Pamela D.
Accounts Payable Manager
Hospital & Health Care
Mid-Market(51-1000 emp.)
What do you like best about DocLink?
Every document is readily available. No more sifting through filing cabinets, no more digging through storage boxes. Every business document can be accessed quickly and easily so there is no longer a need to have to call back a vendor who is checking on payment because you can't find that invoice they are questioning. This system makes our Accounting network so much more efficient and thorough. Review collected by and hosted on G2.com.
What do you dislike about DocLink?
Although this is a very proficient system, it is technology based so there is a reasonable margin for error. In my time of use, there have been instances of documents accidentally being deleted, there have been times when the document images didn't format properly and were unable to be read and had to be rescanned. There is also the issue that all documents have to be either scanned as a TIF or they will be converted to TIF. TIF files are not always acceptable. JPEG or PDF files are more renowned and dependable. Review collected by and hosted on G2.com.
AH
Verified User in Health, Wellness and Fitness
Mid-Market(51-1000 emp.)
What do you like best about DocLink?
We use DocLink for A/P; we store all of our invoices, I-9s, and track our vehicle tags/registrations. It's so easy to find documents once they're scanned in! Review collected by and hosted on G2.com.
What do you dislike about DocLink?
Our A/P department is one person. The system works better with multiple "stages"; it's clunky and lots of clicks for one person doing all of the data entry. Review collected by and hosted on G2.com.
CT
Verified User in Telecommunications
Small-Business(50 or fewer emp.)
What do you like best about DocLink?
I think it's a very good program it works well pretty simple to use does take some impossible Knowledge from of computers Review collected by and hosted on G2.com.
What do you dislike about DocLink?
Knowledge about computers before using is required Review collected by and hosted on G2.com.
AE
Verified User in Entertainment
Mid-Market(51-1000 emp.)
What do you like best about DocLink?
When it works, it is great to pull up a copy of an invoice at your fingertips rather than having to get up from your chair and find it in a filing cabinet Review collected by and hosted on G2.com.
What do you dislike about DocLink?
It has not worked properly now for about a month and it is getting worse. The scanning software (docAlpha)is from a company in the Ukraine, a point that Altec failed to point out during there sales presentation and ensuing negotiations. The language barrier is very difficult. English is clearly their second language. Review collected by and hosted on G2.com.
AB
Verified User in Broadcast Media
Small-Business(50 or fewer emp.)
What do you like best about DocLink?
Patient portal is nice for sending/receiving information with patients Review collected by and hosted on G2.com.
What do you dislike about DocLink?
the help desk is not helpful and they charge us for every little thing we do Review collected by and hosted on G2.com.
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