The fact that I am able to keep track of all of my calls and emails, as well as all communications with any given customer in one place makes keeping track of status and progress easy. You can find all the information you need just by using a simple search. Review collected by and hosted on G2.com.

Very rarely there will be an outage or a weird glitch that will make it so that you cannot get out of waiting time or end a call. In order to do so you have to either restart your computer, or log out and log back in. I've also had to go find the conversation that it says I'm still in waiting time for, go in, re-open, and re-close before. This has happened very few times and customer support has always been very helpful to get it fixed if I can't figure it out myself. Review collected by and hosted on G2.com.

I love that Dixa provides us an efficient way to provide a help center inside our software. The best part about working with them though is that when you do run into trouble, or don't know how to accomplish the goal, the support team is amazing!

We recently discovered a failure with an integration that partnered with our Dixa resource. I submitted a ticket just to see if there was something happening with the system, and without prompting, the Dixa folks were working with the third-party directly to resolve the issue...that was in fact a problem with the other app.

Greatly appreciate the fantastic support and partnership! Review collected by and hosted on G2.com.

There could be a few additional features that I occasionally think would be handy; however, I can't think of those features now when presented with the opportunity to tell you about them! Review collected by and hosted on G2.com.

It is great for managing the customer contacts and having all of the calls, emails & live chat in one place and how the work is distributed. Review collected by and hosted on G2.com.

It is cramped. The email screen is so difficult to navigate on a regular laptop screen. Review collected by and hosted on G2.com.

I have worked with Dixa for 4 years in two different companies and it has been great! Works wonders and improves our productivity a lot. The service level of Dixa is also great Review collected by and hosted on G2.com.

Hitting the Enter key sends the message when writing in a chat/facebook/instagram message. results in sending messages by mistake every now and then if a person just wanted to make a line break. Review collected by and hosted on G2.com.

The amount of information you can get. Can see who is doing what and for what percentage of the day. Helps productivity.

Chat feature also helps when having issues. Review collected by and hosted on G2.com.

There can be times when it crashes and have to re load often, but usually this can resolve the issue.

Would be helpful if once you chat about the issue, it would be resolved and not come back but the issues do persist. Review collected by and hosted on G2.com.

Dixa is a great tool used within our company to allow us to answer users in an effective and timely manner. But what I like best about Dixa is the customer support agents, who are fast, very helpful and also effective in their answers. Review collected by and hosted on G2.com.

As all digital tools, Dixa suffers from bugs or incidents, that makes its use a bit complicated sometimes. However, they are usually fixed fast and the tool is always improving. Review collected by and hosted on G2.com.

My favourite thing about Dixa is the ease of using the application and the possibility of being able to do things at the same time I also appreciate the design and the colours used. Review collected by and hosted on G2.com.

Sometimes it happens that I cannot take several mails at the same time because the system says that I have reached the maximum number of mails even though this is not true.

It's a small bug but it has happened to me a few times Review collected by and hosted on G2.com.

Dixa is simple and easy to use, in one place you can have all you need to offer great customer support, and no need for tech support to configure queue, routing, and call flow. Integrations via API for any other external app can be easily set. Opportunity to submit to support any suggestions of developing new features and they always answer quickly to any request. Review collected by and hosted on G2.com.

Currently, we are really happy about DIXA and overall with any feature, just a couple of small things that we are waiting to be released, a merge of contacts and separations between multiple brands. Review collected by and hosted on G2.com.

I like the way Dixa displays customer names and journeys etc all in one place and that you have an overview of all channels like emails, calls chat all on the same screen. Review collected by and hosted on G2.com.

Sometimes Dixa plays up and does not work properly, turns channels off or put agents as away without them actually pressing anything, I also think the Dixa Support chat could be a little better. Review collected by and hosted on G2.com.

Dixa makes handling customers easy and allows me to be flexible. This means I can spend less time finding previous conversations and more time on customer service. Review collected by and hosted on G2.com.

The notifications pop-up sits in front of the end call button. The email box in the desktop version is too small. Click to call does not work on the desc top version. Review collected by and hosted on G2.com.