Dixa
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Dixa
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4.2 out of 5 stars
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Dixa Reviews & Product Details - Page 8

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Dixa Overview

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What is Dixa?

Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives teams one unified view of all conversations, customers the convenience of reaching out on their preferred channel, and leaders the insights to continuously improve the service experience. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch to deliver a highly-personalized service experience that scales as your business grows. Teams and their customers benefit from greater satisfaction while automation helps increase service efficiency and effectiveness, which ultimately delivers real business value. Our dedicated customer success team ensures you are up and running quickly and partners with you on your journey to achieving what we call Customer Friendship™. Dixa powers more than 30 million conversations a year and is trusted by leading brands such as Interflora, On, Wise, Deezer, Rapha, Too Good to Go, Hello Print, and Wistia. Learn more by visiting dixa.com. With customer recognition features, Dixa makes it possible to know your customers the second they reach out. We do this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support. Flexible pricing and global scalability allow you to only pay for what you need and scale up or down without additional costs or effort. All conversation types (phone, email, chat, Facebook Messenger, Instagram, Twitter, and WhatsApp) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing. Dixa’s user-friendly interface and easy setup was made to enhance the agent experience and allow teams to focus on the customer and not the software. Built for inbound call centers, multichannel contact centers, and small businesses across the world, Dixa provides agents with the tools to deliver exceptional customer service resulting in stronger bonds between brands and customers.

Dixa Details
Product Website
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Dixa Community
Languages Supported
English
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Product Description

Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

How do you position yourself against your competitors?

Natively Built Conversational Platform
Simplify your tech stack with one platform that makes it easy for agents to quickly get up to speed on conversations across all contact channels.

Powerful Without Complexity
Dixa is easy to set up, use, tailor, and update - all without the need for IT - delivering the fastest time-to-value.

Dynamic Knowledge Powerhouse
Powerful AI-driven knowledge base improves your service throughout the customer service journey.

Integrated Automation Engine
Set up smart, highly personalized chatbots and intelligent conversation routing using the power of automation.

Empowered Agent Excellence
Onboarding and training is quick and easy. Routing is intelligent so the best agent helps the right customer.

Customer Service Management Control
Dixa helps leaders get the right conversations to the best agent. Managers can improve their team performance with insights and coaching.

Customer Friendship™
We practice what we preach and partner with each and every customer to deliver high quality service.

Seller Details
Seller
Dixa
Company Website
Year Founded
2015
HQ Location
Copenhagen, Capital Region
Twitter
@DixaApp
2,777 Twitter followers
LinkedIn® Page
www.linkedin.com
167 employees on LinkedIn®
Description

Dixa is a customer service platform that combines AI-driven tools and omnichannel communication to help businesses deliver personalized and efficient customer support.

Diana E.
DE
Overview Provided by:
Diana E

Recent Dixa Reviews

Bailey A.
BA
Bailey A.Mid-Market (51-1000 emp.)
4.5 out of 5
"It's difficult to envision a future where Dixa isn't a core part of my CX philosophy."
Imagine every pain point you've experienced with Intercom, Zendesk, or similar platforms—now remove them. That’s Dixa. It’s agent-friendly, managem...
Read more
Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Very powerful and efficient customer success platform with almost no flaws"
Dixa offers a function for assigning open customer concerns across platforms (e-mail, telephone, chatbot, social media, etc.) according to finely c...
Read more
David D.
DD
David D.Small-Business (50 or fewer emp.)
3.0 out of 5
"Good solution but not new features."
estability and fast response from support
Read more

Dixa Pricing

Essential
$39.00
1 Per agent / Per Month
Growth
$89.00
1 Per agent / Per Month
Ultimate
$139.00
1 Per agent / Per Month
Custom
Contact Us
1 Per agent / Per Month
See all 4 Dixa pricing levels
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Dixa Media

Dixa Demo - Conversations View
Add tags, write notes & transfer any conversation to another agent in seconds, regardless of channel (calls, emails, chats or Facebook messages).
Dixa Demo - Conversations List
All conversations are updated dynamically in real-time so you can always see what your team is working on and which customers are waiting in queue without having to refresh. Utilize filters to sort by channel, assigned agent, conversation status and more.
Dixa Demo - Dixa Analytics
Analyze your team's performance
Dixa Demo - Organization
Add team members on the fly
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Official Interactive Demo

Dixa demo available

Try an interactive demo created by the software seller (right here on G2).
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Official Downloads

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Video Reviews

Review by Kasper Tvernø H.
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Could not be happier to have switched over to Dixa
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388 Dixa Reviews

4.2 out of 5
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388 Dixa Reviews
4.2 out of 5
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4.2 out of 5
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Dixa Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for DixaQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Staffing and Recruiting
US
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dixa?

The tickets, how it is set out and looks up to date Review collected by and hosted on G2.com.

What do you dislike about Dixa?

it sometimes can be slow, but only on the odd ocasion Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

It is easier to use and follow, i have picked this up quite quick Review collected by and hosted on G2.com.

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Brandon R.
BR
Mid-Market(51-1000 emp.)
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Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Dixa?

The analytics and being able to track your progress Review collected by and hosted on G2.com.

What do you dislike about Dixa?

Runs a little slow from time to time, not the easiest to use Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

All Review collected by and hosted on G2.com.

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Verified User in E-Learning
UE
Small-Business(50 or fewer emp.)
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Review source: Seller invite
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What do you like best about Dixa?

Ease of use, very good UI. Almost everything you need for work is there Review collected by and hosted on G2.com.

What do you dislike about Dixa?

To make it perfect, some functions are missing, such as adding links to the profile Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

The customer can contact us quickly and easily, if we are not available on live chat, the customer can leave a message and be contacted by us quickly and easily. Review collected by and hosted on G2.com.

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Response from Casper Bøyesen-Laugen of Dixa
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Hello and thank you for taking the time to leave a review! We are delighted that our software meets your expectations! Please make sure to check out the What's New page (link below) to keep an eye on updates. Thanks again!

See how Dixa improved
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Verified User in Transportation/Trucking/Railroad
UT
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dixa?

Using it is pretty straightforward, i like how i can see the timeline and past conversations and preview them. Review collected by and hosted on G2.com.

What do you dislike about Dixa?

Sometimes it messes up the queue and gives an agent multiple conversations in a row - can become annoying especially if it forces you to go offline Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

Dixa has made it available to merge contacts which has made life easier when people call in as the email is attached to the phone number and makes it easy to search for users Review collected by and hosted on G2.com.

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Response from Casper Bøyesen-Laugen of Dixa
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Thank you so much for your kind words! When you encounter a bug, please make sure to reach out to us at friends@dixa.com and we will do out best to help

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Michael F.
MF
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Dixa?

We have been able to increase efficiencies due to the enhancements Dixa has provided our customer care team. We have been able to streamline our processes and provide our associates with the tools needed to truly focus on customer experiences. Review collected by and hosted on G2.com.

What do you dislike about Dixa?

Not so much a dislike more of a can't wait, we are really looking forward to have all

Conversations have a similar experience for our customers and our internal team members. Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

One platform for all of our customer conversations has made the customer experience both internal and external much better. It has also enhanced our ability to schedule and report on our KPI's Review collected by and hosted on G2.com.

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Response from Casper Bøyesen-Laugen of Dixa
Editedit

Hi Michael, thank you for your wonderful review! It's customers like you that make our job so enjoyable. Cheers!

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Verified User in Furniture
UF
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dixa?

I like the function of being able to see my analytics easily. Review collected by and hosted on G2.com.

What do you dislike about Dixa?

No downsides found, quite like the programme. Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

Easy to communicate with customers via email and call in the same programme. Review collected by and hosted on G2.com.

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Verified User in Retail
AR
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dixa?

Very easy to use in short requests from customers, easy to help other colleagues when they are not available Review collected by and hosted on G2.com.

What do you dislike about Dixa?

Long requests that go over more emails make it hard to keep track of conversations. Emails are not saved when "disturbed" on a call. Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

That we are able to help customers better when colleagues are out of office, which is better customer service. Review collected by and hosted on G2.com.

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Response from Casper Bøyesen-Laugen of Dixa
Editedit

Hi there! Thanks a lot for leaving a review. We would really like to help you get the most value out of our platform as well as improve how we can support longer requests. Please reach out to us at friends@dixa.com and we will do our best to help. Thanks again!

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Luca B.
LB
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dixa?

Really intuitive, looks nice, easy to use and customer centric. Review collected by and hosted on G2.com.

What do you dislike about Dixa?

That you can't sent bulk emails that have their own separate convo id Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

Helps us speak to customers efficiently & quick, with ease of use for the agent Review collected by and hosted on G2.com.

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Response from Casper Bøyesen-Laugen of Dixa
Editedit

Hi Luca! Your review made our team's day. Thanks for being a valued customer!

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Rosie J.
RJ
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Dixa?

Dixa is really easy to use from a team member and manager perspective. It takes away the stresses of rotas or any doubt of who's doing what, the algorithim just pings contacts to you! Review collected by and hosted on G2.com.

What do you dislike about Dixa?

It can be sometimes hard to know when new things are released or the best ways to make the most out of the platform when you have just started! Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

We wanted a platform that could help bring together social DMs, emails and live chat in one easy solution Review collected by and hosted on G2.com.

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Response from Casper Bøyesen-Laugen of Dixa
Editedit

Hi Rosie. Thank you for taking the time to leave a review! We're thrilled to hear that our software has met your expectations. Please keep an eye on our What's New page to keep up to date in new releases: https://releases.dixa.help/en

See how Dixa improved
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Erin M.
EM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dixa?

Dixa has unique filters that assist with the organization of our call logs. Review collected by and hosted on G2.com.

What do you dislike about Dixa?

There are times calls can be a bit muffled. Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

Dixa connects our office to clients and partners. Review collected by and hosted on G2.com.

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Response from Casper Bøyesen-Laugen of Dixa
Editedit

We're grateful for your positive review! We highly appreciate your business and hope we can continue to meet your expectations

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