Dixa
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Dixa
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4.2 out of 5 stars
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Dixa Reviews & Product Details - Page 9

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Dixa Overview

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What is Dixa?

Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives teams one unified view of all conversations, customers the convenience of reaching out on their preferred channel, and leaders the insights to continuously improve the service experience. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch to deliver a highly-personalized service experience that scales as your business grows. Teams and their customers benefit from greater satisfaction while automation helps increase service efficiency and effectiveness, which ultimately delivers real business value. Our dedicated customer success team ensures you are up and running quickly and partners with you on your journey to achieving what we call Customer Friendship™. Dixa powers more than 30 million conversations a year and is trusted by leading brands such as Interflora, On, Wise, Deezer, Rapha, Too Good to Go, Hello Print, and Wistia. Learn more by visiting dixa.com. With customer recognition features, Dixa makes it possible to know your customers the second they reach out. We do this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support. Flexible pricing and global scalability allow you to only pay for what you need and scale up or down without additional costs or effort. All conversation types (phone, email, chat, Facebook Messenger, Instagram, Twitter, and WhatsApp) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing. Dixa’s user-friendly interface and easy setup was made to enhance the agent experience and allow teams to focus on the customer and not the software. Built for inbound call centers, multichannel contact centers, and small businesses across the world, Dixa provides agents with the tools to deliver exceptional customer service resulting in stronger bonds between brands and customers.

Dixa Details
Product Website
Discussions
Dixa Community
Languages Supported
English
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Product Description

Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

How do you position yourself against your competitors?

Natively Built Conversational Platform
Simplify your tech stack with one platform that makes it easy for agents to quickly get up to speed on conversations across all contact channels.

Powerful Without Complexity
Dixa is easy to set up, use, tailor, and update - all without the need for IT - delivering the fastest time-to-value.

Dynamic Knowledge Powerhouse
Powerful AI-driven knowledge base improves your service throughout the customer service journey.

Integrated Automation Engine
Set up smart, highly personalized chatbots and intelligent conversation routing using the power of automation.

Empowered Agent Excellence
Onboarding and training is quick and easy. Routing is intelligent so the best agent helps the right customer.

Customer Service Management Control
Dixa helps leaders get the right conversations to the best agent. Managers can improve their team performance with insights and coaching.

Customer Friendship™
We practice what we preach and partner with each and every customer to deliver high quality service.

Seller Details
Seller
Dixa
Company Website
Year Founded
2015
HQ Location
Copenhagen, Capital Region
Twitter
@DixaApp
2,777 Twitter followers
LinkedIn® Page
www.linkedin.com
167 employees on LinkedIn®
Description

Dixa is a customer service platform that combines AI-driven tools and omnichannel communication to help businesses deliver personalized and efficient customer support.

Diana E.
DE
Overview Provided by:
Diana E

Recent Dixa Reviews

Bailey A.
BA
Bailey A.Mid-Market (51-1000 emp.)
4.5 out of 5
"It's difficult to envision a future where Dixa isn't a core part of my CX philosophy."
Imagine every pain point you've experienced with Intercom, Zendesk, or similar platforms—now remove them. That’s Dixa. It’s agent-friendly, managem...
Read more
Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Very powerful and efficient customer success platform with almost no flaws"
Dixa offers a function for assigning open customer concerns across platforms (e-mail, telephone, chatbot, social media, etc.) according to finely c...
Read more
David D.
DD
David D.Small-Business (50 or fewer emp.)
3.0 out of 5
"Good solution but not new features."
estability and fast response from support
Read more

Dixa Pricing

Essential
$39.00
1 Per agent / Per Month
Growth
$89.00
1 Per agent / Per Month
Ultimate
$139.00
1 Per agent / Per Month
Custom
Contact Us
1 Per agent / Per Month
See all 4 Dixa pricing levels
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Dixa Media

Dixa Demo - Conversations View
Add tags, write notes & transfer any conversation to another agent in seconds, regardless of channel (calls, emails, chats or Facebook messages).
Dixa Demo - Conversations List
All conversations are updated dynamically in real-time so you can always see what your team is working on and which customers are waiting in queue without having to refresh. Utilize filters to sort by channel, assigned agent, conversation status and more.
Dixa Demo - Dixa Analytics
Analyze your team's performance
Dixa Demo - Organization
Add team members on the fly
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Official Interactive Demo

Dixa demo available

Try an interactive demo created by the software seller (right here on G2).
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Official Downloads

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Video Reviews

Review by Kasper Tvernø H.
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388 Dixa Reviews

4.2 out of 5
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388 Dixa Reviews
4.2 out of 5
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4.2 out of 5
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Dixa Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for DixaQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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AS
Head of Customer Operations
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dixa?

Easy to set up

ongoing support is exceptional

No question is ever too much

Not a faceless company in a sea of accounts like with Zendesk Review collected by and hosted on G2.com.

What do you dislike about Dixa?

No app currently available - let's hope it's on the roadmap! Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

Allowing us to communicate with our customers in channels that suit them

Easy to use and makes us more productive as a team

Easy to set up and manage under the hood without tech intervention Review collected by and hosted on G2.com.

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Response from Casper Bøyesen-Laugen of Dixa
Editedit

Your positive review made our day! We're grateful for your kind words and for choosing us. We hope to continue exceeding your expectations in the future. And keep an eye on our What's New page: https://releases.dixa.help/en

See how Dixa improved
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Emilia C.
EC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dixa?

The futures ia really nice and bulk send out! Review collected by and hosted on G2.com.

What do you dislike about Dixa?

Sometimes some technical issues appear that take some time off work. Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

Customer service and quick response to customers! Review collected by and hosted on G2.com.

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Response from Casper Bøyesen-Laugen of Dixa
Editedit

Hello Emilia! Your friendly review made our day! We're grateful for your kind words and for being a valued customer.

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Verified User in Consumer Goods
AC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Dixa?

Dixa is really easy to use. We have been able to decrease our contact rate with our FAQs page and help center and increase our customers sastifaction. The system enables us to get back to customers quicker but also offer a better service. Very happy with the system. Review collected by and hosted on G2.com.

What do you dislike about Dixa?

There are some functionalities that could be improved but overall the system is really good. Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

We used to have a few systems to be able to help our customers and Dixa enables us to have what we need under one system which is easier for our agents to help our customers. Review collected by and hosted on G2.com.

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Response from Casper Bøyesen-Laugen of Dixa
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Hi! We're absolutely thrilled to receive your kind review. Thank you for your support and for sharing your positive experience.

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JK
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dixa?

Intuitive and easy to use. Easy to view analytics. Review collected by and hosted on G2.com.

What do you dislike about Dixa?

Often customer support is only in English Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

Easy connection between customers and orders Review collected by and hosted on G2.com.

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Response from Casper Bøyesen-Laugen of Dixa
Editedit

Hi! We're delighted to read your positive review. Our support is so far in English only, but we will do our best to help you.

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Selcuk P.
SP
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Dixa?

Dixa allows lots of integrations, like Shopify, elevio etc.. Productivity is easy to track and creating Queues is easy. Quick Responses easy to integrate, as well as spam filters. Dixa Support is always available. Review collected by and hosted on G2.com.

What do you dislike about Dixa?

Analytics could be more detailed and plausible. Email Flow creation could be easier, as well as adding and removing agents from Queues. Search function could be better, Dixa searches either in Conversations, Notes, or contacts, there is no possibility to search all 3 categories at once Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

Dixa helps categorizing incoming tickets into queues, assigning them to certain agents, tracking agent productivity, increasing productivity with quick reponses and tool integrations Review collected by and hosted on G2.com.

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Response from Casper Bøyesen-Laugen of Dixa
Editedit

Hello Selcuk. We're so glad you're enjoying our software! Your review made our team's day. We are constantly trying to improve, so make sure to check our the What's New page for updates and releases: https://releases.dixa.help/en

See how Dixa improved
Helpful?
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Verified User in Food & Beverages
UF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dixa?

the possibility to share informations whitin the ticket with your colleagues and the new custom cards Review collected by and hosted on G2.com.

What do you dislike about Dixa?

the custom cards should be updated with some more informations about users Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

with the new custom cards we can access some informations about our customers easily but they should be implemented more and more Review collected by and hosted on G2.com.

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Response from Casper Bøyesen-Laugen of Dixa
Editedit

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Also, thanks for your comment on Custom Cards - will be relayed to our Product teams.

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Giulia P.
GP
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dixa?

I like that it connects mails and phones and shows you the number of previous contacts Review collected by and hosted on G2.com.

What do you dislike about Dixa?

I don't like that you can't connect previously saved contacts Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

They are not really solving a lot of problems right now, we still have abandoned calls and invisible tickets Review collected by and hosted on G2.com.

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Response from Casper Bøyesen-Laugen of Dixa
Editedit

Hello Giulia! Thanks for leaving a review! We appreciate your feedback and will use it to enhance our services moving forward. Thank you for bringing this to our attention. Please do check out our What's New page for updates and improvements.

See how Dixa improved
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Jasmin N.
JN
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Dixa?

Customization by integrating other programs (f.e. Shopify)

Good Support Review collected by and hosted on G2.com.

What do you dislike about Dixa?

Tags can't be edited or deleted

Merging contacts isn't possible Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

Direct connection to Shopify - retrieving order informations faster

Templates - shorter AHT

Overview of working team members - coverage

Analytics - quick overview for CSAT, volume, etc.

Tags - quick filtering for specific topics

Elevio - knowledgebase for agents and customers Review collected by and hosted on G2.com.

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Response from Casper Bøyesen-Laugen of Dixa
Editedit

Hi Jasmin. Thank you for your positive review! We're thrilled that our software has been beneficial to you. We value your feedback and have released a beta feature to merge contacts. Please check keep an eye on the What's New page: https://releases.dixa.help/en

See how Dixa improved
Helpful?
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CL
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dixa?

The biggest improvement was the speed of going through conversations and ease of use. Team productivity has increased immediately Review collected by and hosted on G2.com.

What do you dislike about Dixa?

Not having a mobile app is a bit of a drawback; the CSAT calculation formula is a bit more taxing and meant a decrease in score vs our previous platform Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

Managing our customer support inbox Review collected by and hosted on G2.com.

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Response from Casper Bøyesen-Laugen of Dixa
Editedit

Hi Cristian. We appreciate your kind words about our software! It's fantastic to know that it's been helpful to you. If there's anything we can do to assist you further or if you have any questions, please don't hesitate to ask. We're here to support you.

Helpful?
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MW
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Dixa?

That we are on the same platform and that, my coworkers and me can see each others reprons' to the customers Review collected by and hosted on G2.com.

What do you dislike about Dixa?

Attachments when you make side conversations, its a bit much some time Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

Finding out when we have wrote to the customer before, even when it wasn't me who dealt with them Review collected by and hosted on G2.com.

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Response from Casper Bøyesen-Laugen of Dixa
Editedit

Thank you so much for your kind words! We truly appreciate your support.

Helpful?
Share
Admin Approval Link

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