Video Reviews
Kasper's review of Dixa
Could not be happier to have switched over to Dixa
388 Dixa Reviews
Overall Review Sentiment for Dixa
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Dixa is an exceptional program for Customer Care that offers user-friendly features for both administrators and agents. As an E-commerce business catering to diverse languages, Dixa provides us with an excellent overview of all our conversations, enabling seamless flows that consider language nuances and contact triggers. Its agent-friendly interface requires minimal training, allowing agents to efficiently navigate and engage. Agents also appreciate the ability to track their own performance.
The setup process for Dixa was notably straightforward, and their onboarding support was commendable. Notably, the support doesn't end after onboarding; quick access to assistance and prompt replies are consistently available. Dixa demonstrates a commitment to continuous improvement by actively seeking and incorporating user feedback. The decision to switch to Dixa has proven to be highly beneficial, and we are extremely satisfied with the positive changes it has brought to our operations. Review collected by and hosted on G2.com.
One area for improvement that stands out is the analytics aspect. While Dixa has introduced valuable new features, extracting actionable insights from the data can be somewhat challenging and time-consuming. Review collected by and hosted on G2.com.
I like how easy dixa is for my agents. I've been a spokeperson for Dixa for many years about intuitive, easy workflow, and general focus on agent needs. The queue setup is amazing, and the way that their system makes agent work seamlessly, and really be the best version of themselves. Review collected by and hosted on G2.com.
The in depth analytics has gotten a lot better, but it still could be better. Missing fairly simple analytic tools, that is normal in many services like dixa. Beside that it is minor things, that comes down to preference, which will always be difficult to nail . Review collected by and hosted on G2.com.
Dixa is a great platform for combining all of your contact center channels into one, easy to navigate space. Interacting with customers through chat, email, text and phone is smooth and simple. The functions are user-friendly and the Support Team is always very responsive when it comes to any issues with performance. The Analytics feature is great and very helpful to monitor agents for Quality and Performance. Review collected by and hosted on G2.com.
Occasional network disturbances cause slow/lagging interactions. But as I stated before, the Support Team is always very responsive and willing to look into any problem and address it ASAP. Review collected by and hosted on G2.com.
The most helpful about Dixa is their Customer Support Team. Quick to assist and resolve whenever there is an issue or unclarity. Review collected by and hosted on G2.com.
Sometimes unclear data analytics and limited converstion export options. Review collected by and hosted on G2.com.
Dixa is very easy to operate and undersand. What I most like is that it reduces mannual tasks like maintaining various MIS, makes it easy to track daily productivity, the dashboard page is amazing which shows the whole analysis of data, the customer support experience is great after using dixa, its easy to implement, increase in team productivity after using it. Our team does the majority of their work in dixa and is very happy with it. The Dixa support team is also very quick to resolve issues. Review collected by and hosted on G2.com.
sometime it slow to operate but support team is very quick they resolve the issue very fast. Review collected by and hosted on G2.com.
That we can see all the times the customer has been contacted, I enjoy seeing the thread. I also like the analytic page so I can see how much I have been doing and keep track of it. Review collected by and hosted on G2.com.
The transferring system, I don't like that we can't speak to someone in a different queue unless we transfer to them directly. It doesn't feel as personal for the customer.
I also wish there was someway that when the customer is using the chat feature on our website, we can see what part of the website they are on/looking at. Review collected by and hosted on G2.com.
Dixa has one of the best user interfaces, and is very easy to work in. It has some excellent functions, which can help organize your agents workflow to a maximum. It offers several great ways, to handle calls, chats and e-mails. Review collected by and hosted on G2.com.
As a Team Manager, I write reposrts, and need to find some reliable and relevant numbers through Dixa, about our teams perfomance. Sadly it can be incredibly cofusing, figuring out what numbers are the correct ones, as Dixa can produce 5 different numbers apparently explaining the same number. I should only be given one number, and this makes some of the numbers unreliable. Review collected by and hosted on G2.com.
I like that it is super simple to get started with. I like that is is user friendly and easy to create changes in flow and other settings.
I have used Zendesk before, and I actually feel that Dixa is more easy to setup and to use for agents.
I like dixa acadamy and use it in my onboarding for new agents.
You onbarding program is also really good an did not feel left alone Review collected by and hosted on G2.com.
I would have loved that the attention in my onboarding would have proceeded efter 3 moth. I felt so let alone and would have liked if I had been contacted after 3 month. You could have seen how we are using the system and to tell us about som best practice from other customers.
I really miss CSAT on phone like I had in Zendesk. And then som BI tool where I got withdraw data as I liked and with out having to get my developer team to be involved. Review collected by and hosted on G2.com.
I like how everything is in on place. It it easy to nativate through tickets, live chat and by telephone calls. It is very simple to use. The 'Chat with Support' system is quick to response. Review collected by and hosted on G2.com.
Sometimes you do not know what is wrong with Dixa and you have to go to the support desk. It would be good for transfering calls to be easier as it can be confusing sometimes. Review collected by and hosted on G2.com.
