# Dixa Reviews **Vendor:** Dixa **Category:** [Conversational Support Software](https://www.g2.com/categories/conversational-support) **Average Rating:** 4.2/5.0 **Total Reviews:** 391 ## About Dixa Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives teams one unified view of all conversations, customers the convenience of reaching out on their preferred channel, and leaders the insights to continuously improve the service experience. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch to deliver a highly-personalized service experience that scales as your business grows. Teams and their customers benefit from greater satisfaction while automation helps increase service efficiency and effectiveness, which ultimately delivers real business value. Our dedicated customer success team ensures you are up and running quickly and partners with you on your journey to achieving what we call Customer Friendship™. Dixa powers more than 30 million conversations a year and is trusted by leading brands such as Interflora, On, Wise, Deezer, Rapha, Too Good to Go, Hello Print, and Wistia. Learn more by visiting dixa.com. With customer recognition features, Dixa makes it possible to know your customers the second they reach out. We do this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support. Flexible pricing and global scalability allow you to only pay for what you need and scale up or down without additional costs or effort. All conversation types (phone, email, chat, Facebook Messenger, Instagram, Twitter, and WhatsApp) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing. Dixa’s user-friendly interface and easy setup was made to enhance the agent experience and allow teams to focus on the customer and not the software. Built for inbound call centers, multichannel contact centers, and small businesses across the world, Dixa provides agents with the tools to deliver exceptional customer service resulting in stronger bonds between brands and customers. ## Dixa Pros & Cons **What users like:** - Users praise the **ease of use** of Dixa, highlighting its intuitive design and customizable features. (30 reviews) - Users appreciate the **user-friendly interface** of Dixa, making customer interactions smooth and efficient across channels. (24 reviews) - Users value the **responsive customer support** team of Dixa, ensuring quick resolution of any issues encountered. (21 reviews) - Users find Dixa **intuitive and user-friendly** , appreciating its seamless integration and responsive support for an enhanced experience. (21 reviews) - Users value Dixa's **efficiency** in managing customer communications seamlessly and enhancing productivity across support channels. (19 reviews) - Users appreciate the **user-friendly features** of Dixa, facilitating seamless communication and efficient agent workflows. (19 reviews) - User Interface (16 reviews) - Easy Setup (12 reviews) - Customization (11 reviews) - Easy Integrations (11 reviews) **What users dislike:** - Users find **advanced features lacking** in comparison to competitors, particularly in automation, analytics, and language support. (18 reviews) - Users find the **limited features** of Dixa, like analytics and automation, insufficient compared to other platforms. (13 reviews) - Users find a **lack of features** in Dixa, noting limitations in automation, analytics, and multilingual support. (12 reviews) - Users experience **chat functionality issues** with Dixa, including glitches and limitations like inability to share images. (8 reviews) - Users find a notable **lack of clarity** in Dixa's analytics and features, making it hard to extract insights. (8 reviews) - Users find Dixa's **limited functionality** frustrating, particularly with system reliability and lack of essential features. (7 reviews) - App Functionality (6 reviews) - Chat Management (6 reviews) - Complexity (6 reviews) - Inaccuracy (6 reviews) ## Dixa Reviews ### 1. Streamlined omnichannel support with room to grow **Rating:** 4.0/5.0 stars **Reviewed by:** Rodrigo M. | CX Specialist Hosting and Infrastructure, Market Research, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Dixa?** Dixa’s unified interface makes it easy to manage phone, email, and chat from a single window, reducing the need to switch between tools. The skill‑based routing and queue management help ensure customers are connected to the right agent quickly. Its clean, intuitive design shortens onboarding time for new team members, and the customer support team is generally responsive and helpful. **What do you dislike about Dixa?** Some advanced features feel limited compared to competitors — for example, automation options and analytics depth could be expanded. Language support is still restricted, which can be a challenge for multilingual teams. There have also been occasional reliability issues during peak hours, and integration with certain third‑party apps requires more manual work than expected. **What problems is Dixa solving and how is that benefiting you?** Conversational Support (Primary) AI Agents for Business Operations Live Chat Knowledge Base Help Desk Customer Self‑Service Digital Customer Service Platforms AI Customer Support Agents Contact Center Contact Center Quality Assurance Contact Center Workforce ### 2. Fantastic software, onboarding, customer service and overall experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Sofie G. | Service Improvement Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Dixa?** We use Dixa daily for our everyday customer support and it has made life so much easier for both our team, and our end users. The Dixa platform is super user friendly and intuitive to use. Every team member that we have introduced to it has found it incredibly easy to navigate and there is minimal training required. The onboarding/implementation process was a breeze. We felt really supported by a knowledgeable, friendly and responsive team and integrating the platform into our processes was so easy. Aside from this, the Dixa product team are consistently developing new features that are genuinely ALL super helpful, and clearly in relation to some feedback from a platform user. We LOVE Dixa! **What do you dislike about Dixa?** It makes us so efficient, we have far more time to fill with other tasks 🤪 **What problems is Dixa solving and how is that benefiting you?** Dixa has brought all of our communication platforms into one place, allowing for better consistency and transparency across the board. Productivity has increased amongst our team members and we are also seeing more end users access self-service support to receive answers to their queries quicker. As an Admin, I also have a far greater oversight of our performance, both as a service and as a team. ### 3. Terms of contract is outdated for a software company in 2025 **Rating:** 1.0/5.0 stars **Reviewed by:** Jeppe K. | Kundeservicechef / Customer Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Dixa?** The software operates reliably and provides a user-friendly interface that is straightforward to navigate. The consolidation of all communication channels into a single platform has notably improved efficiency for customer service representatives. Furthermore, the support provided by Dixa has been exemplary, with prompt and accessible assistance readily available when required. **What do you dislike about Dixa?** A software company operating in 2025 that enforces a one-year contract commitment, along with a three-month notice period for termination, appears to be adhering to an outdated business model. Similarly, the requirement to pay for a minimum of six agent licenses—regardless of actual usage—lacks flexibility and poses a challenge for businesses like ours that experience significant seasonal fluctuations. Additionally, the pricing structure for telephony services is no longer in line with current market standards. Charging per minute for incoming calls is, in our view, a dated practice that has largely been replaced by predictable, flat-rate pricing models. **What problems is Dixa solving and how is that benefiting you?** The unified platform has streamlined our communication and saved us considerable time. ### 4. It's difficult to envision a future where Dixa isn't a core part of my CX philosophy. **Rating:** 4.5/5.0 stars **Reviewed by:** Bailey A. | Head Of Customer Care, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Dixa?** Imagine every pain point you've experienced with Intercom, Zendesk, or similar platforms—now remove them. That’s Dixa. It’s agent-friendly, management-friendly, and provides easily digestible data, perfect for those with little time to spend formatting. Their support team is outstanding; they don’t just offer assistance but genuinely care about the success of your team. **What do you dislike about Dixa?** I do wish they offered 24/7 technical support—being a bit of a night owl, that would be a game-changer! **What problems is Dixa solving and how is that benefiting you?** The cost saving from having a platform that empowers your team is unmatched. We are able to run with a team of 7 that with another platform it would be a team of 10. Dixa enables you to get the most out of less. ### 5. Very powerful and efficient customer success platform with almost no flaws **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Dixa?** Dixa offers a function for assigning open customer concerns across platforms (e-mail, telephone, chatbot, social media, etc.) according to finely configured priorities. This means that work is no longer carried out bluntly according to lists. In addition, Dixa offers the function of easily incorporating your own system integrations in the form of HTML-based custom cards, which also makes work much easier. These two functions already save an enormous amount of time. There is also a good range of AI support, which works particularly well with case summaries and translations and offers great support! In terms of administration, Dixa's flow builders (email, chatbot, telephony) are perfect. Super easy to use, visually very pleasant and intuitive. In general, Dixa has a very good interface and makes the daily work of our entire Customer Success team much easier! **What do you dislike about Dixa?** There aren't really many points here. In rare cases, for example in the flows, it is only possible to write internal notes via API calls. This could be greatly simplified. For example, the telephone flow offers the option of requesting an order number from the customer. This must be written to the internal notes via an API call. This is unnecessarily inconvenient in this case. **What problems is Dixa solving and how is that benefiting you?** First and foremost, Dixa helps us to bundle and efficiently process the daily flood of customer enquiries across various platforms. Dixa therefore saves us time and makes us more efficient. Previously, we had separate systems for mailing, telephony and social media issues and no chatbot. We can now manage everything in Dixa. ### 6. Billing is an ABSOLUTE horror **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Dixa?** The software itself works as its described. **What do you dislike about Dixa?** The software itself is fine and does the job but the billing team and support is an absolute NIGHTMARE. I'm typically not the type to write negative reviews - I lead our support team so I understand what it's like to deal with difficult customers. However, other customers absolutely need to be warned and this company needs to be held accountable for their practices. We were 6 months into our 1 year contract when the billing problems started. Each month they would charge us for users we didn't have and we would spend hours emailing the billing team to get mistakes fixed. They'd let us know that they issued a credit but the following month, the credit would not be applied to our invoice and we would waste hours again walking them through their mistakes. Everyone is constantly out on PTO and it takes weeks to get responses and sometimes you'll just get ghosted. This happened for several months in a row and honestly, we just paid for some of their billing errors since it took so much time and mental effort to get issues corrected. They also have a policy where you need to let them know a month in advance when adding new users, otherwise you'd get charged a much higher fee for the user. This practice does not work for any type of growing team since its rare that any team makes a hire and has 30+ days before they start. Finally, 45 days before our contract end date, we emailed them and requested that our contract is terminated and NOT renewed - largely due to their billing practices. The response was that according to the terms, a 3 month notice is required for all cancellations and that we were locked into another 1 YEAR contract! This practice is essentially a SCAM and there is absolutely no legitimate reason that a software company needs 3 months to terminate a contract and forces you into another 1 year contract otherwise with no exceptions. Stay far far away from this platform and there are plenty of other platforms with equivalent and better functionality and doesn't try to scam their own customers. **What problems is Dixa solving and how is that benefiting you?** Dixa is a helpdesk tool **Official Response from Gretta Fitzpatrick:** > Dear customer, We deeply appreciate the time taken to provide this feedback and diving into it in more detail during our recent call. First, I want to acknowledge that we 100% accept that we were at fault for this billing error and I do offer my sincere apologies for this. When mistakes do occur, our goal is to resolve them as quickly and smoothly as possible. In this case, the issue was rectified as soon as we became aware of it, with the $700 USD being credited immediately. I’m glad you could confirm that no further invoice discrepancies have been identified. Thanks for the openness in bringing my attention to another point - the notice period. As discussed, we implemented a 3-month mutual notice period awhile ago. This ensures that our customers feel secure and have peace of mind, knowing that we won’t terminate services or raise prices unexpectedly shortly before renewal, as we've unfortunately seen this from other players in our industry. Based on our conversation, we are now considering adjusting the notice period for smaller customers, as we appreciate that they may not have the same legal resources or complexities as larger clients. This has been really valuable feedback in this process. We welcome respectful and constructive communication from all of our customers, so that our team can do their best work. Thank you for your continued collaboration and taking some time with me to go into detail on this. Christian Lohmann, Co-CEO ### 7. A great package with more to come **Rating:** 5.0/5.0 stars **Reviewed by:** Marcus H. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Dixa?** Dixa has delivered us unrivaled support when it comes to building a completely new flow for our different markets. The system introduced us to a new way of building flows in a much more intuitive way, that has paved the way for us to create new functions and features for our channels. With great onboarding and a support team to back that up, we never found ourselves out of the loop or left out to dry. There has always been great and efficient help just around the corner. In summary we've been able to streamline our flows in for all channels in a way the not only has made us more efficient towards our customers but also eased the minds of our workforce, with set priorities that let's our team know where they should be working and at what point of the day. **What do you dislike about Dixa?** I believe that the automations needs to be looked over in order to make them more useful, as there is a ton of funcitonality from there that currently goes missing due to the restrictive options presented in that flow-builder. **What problems is Dixa solving and how is that benefiting you?** -Creating a chat flow that allows us to give our customers the oppotunity of self-service has been a great addition. Saving time for customers as well as allowing our workforce to focus on the customers that might have errands of a different complexity. -Providing us with the right tools in order to build a knowledge base both internally as well as externaly is another one of the benefits -Getting a lot more organised in how our workflows actually work, meaning that we've had an easier time spotting out potential errors and dealing with them swiftly. ### 8. Not a very good experience **Rating:** 0.5/5.0 stars **Reviewed by:** Hannibal T. | Head of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Dixa?** Its a great tool for handling customer conversations in one place, and has a lot of nice functionality Our onboarding manager 'Kim' was very friendly **What do you dislike about Dixa?** Our experience with Dixa started badly. On the first day, our phone number wasn't ported correctly, leaving us without phone service for the first four hours. This happened even though we had asked them to ensure it was done properly due to past issues. There was no customer service to help us at this time, because our company's opening time is earlier than Dixa's System Reliability Issues By the third day, a system malfunction on Dixa's end left us unable to use the platform for 2-3 hours. This kind of unreliability is a major concern for us. Development and Integration Difficulties We were promised a React-Native solution for their chat SDK, but it wasn't as straightforward as expected. We had to write custom code to connect the Android and iOS SDKs to our app. The API documentation was poor, and their documentation is not up to date, resulting in some features not working. Customer Service Concerns The customer service has been very disappointing. Responses are slow, and sometimes there's no response at all. Recently, we were told our issue hadn't been addressed because the team was busy with a new feature release. This lack of attention is unacceptable. Our designated account manager is ignoring our emails, and we have to rely on customer success. SMS / MMS We've told Dixa how important the text message channel is to us, now after onboarding and a lot of testing we're told they don't support MMS messages, which is way too late to inform us of critical information. All in all I cannot recommend Dixa based on our experience. The onboarding process, system reliability, integration challenges, and poor customer service all show that the service falls short of professional standards. **What problems is Dixa solving and how is that benefiting you?** It helps our customer success team to have a cross channel way of providing support for our users ### 9. Miuros: Tailored QA solution **Rating:** 5.0/5.0 stars **Reviewed by:** Boryana B. | QA Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Dixa?** 1. Sobber, user-friendly interface: not cluttered with colours, emojis, complicated menus. It is straightforward and visually unencumbered 2. Flexibility and empowering users: with filters/ group by it is very easy to see what I need to and share with the team. That is a great option to track what I need to (not predefined views). Flexibility in data export is the other highlight. 3. Features: search by keyword and activity analyses are my favourites. There is a great use in seeing tickets by action day (not restricted only to created/solved). There is a lot of added value for operations teams as well. 4. Tailored integration: that is what make Miuros our choice: it is a product, adapting to our needs (and not us adapting to Miuros capabilities) 5. Personal and responsive support. Nothing can beat this one. 6. Ease of usage: easy to implement, very intuitive workflows. **What do you dislike about Dixa?** 1. Lack of blind calibration and gauge score: being a standard QA practice, the lack of this option costs a lot of time to recreate it via different workarounds 2. More functionalities/options in Agent space Overall, features in the roadmap. There is a lot of room to improve them. **What problems is Dixa solving and how is that benefiting you?** 1. Random, unbiased selection of interactions to review (no cherry picking or other suspicion) 2. Easy workflow for the QA team (saving time on review completion/ overall handling time) 3. Visibility on progress & stats to QA manager (no need to micromanage the progress of reviewers, nor to track handling time) 4. Empowering agents (dispute options mostly) 5. Ease of sharing with other related teams (presets, dashboards), which reduces the delay in communication ### 10. Dixa | Uncomplicated Support tool **Rating:** 4.0/5.0 stars **Reviewed by:** Reniel A. | Systems coordinator - Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2024 **What do you like best about Dixa?** Dixa shows everything on just a single page. That means the settings, the conversations, the dashboard, and analytics are accessible in just one click. **What do you dislike about Dixa?** Reports are limited and it needs to have another integration where customers might have a limited access to it unless it will be shared with someone with access to it. **What problems is Dixa solving and how is that benefiting you?** Most of the customer service issues we are encountering can be handled in Dixa. That includes technical issues, order issues, and many more. Given that, with Dixa, we can easily tag those issues that help us easily check conversations and concern at a specific category. ### 11. Great partner with a very agent-friendly UI **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas P. | Service developer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Dixa?** Our agents use this system daily, all day, so it is very important to us that it is user friendly, and they deliver. Among other things that we can have phone, e-mail, chat and more all in the same system. Statistics is easily accessible both agents for their own and administrator's needing to look at the group or individuals. The system doesn't require IT expertise, and if you do need help, their support is available by chat and you rarely have to wait even a minute for them to get in touch. For the agent experience, I especially like how the agent doesn't have to switch around any when switching between phone, email and chat, it's all just feeded into the one surface in the system. You also have easily accessible communication history across all channels when a customer gets in contact with you again. More recently, they have also started implementing numerous smart AI features, such as spell and grammar checks, language translation, email and chat summary and more, with much more coming up. The system is also easy to integrate with other systems, as we in very little time could through use of their documentation connect Dixa to other systems. To us, Dixa has turned around a lot of pains and itches that we had with previous providers. We've gotten more insights into the daily work of our agents, what they struggle with and what they do well. We also measure customer satisfaction (CSAT) in all channels, and can easily filter the satisfaction based on different factors, such as channels, categories, customer groups, agent groups, time periods and more. Dixa also has a customer self-service platform that we use, which we present on our webpage to help customers with common questions, leaving feedback and getting in contact with us. It is easy to configure and allows for the same articles to be written in several languages, allowing customers to easily switch between in our case Swedish and English depending on needs. **What do you dislike about Dixa?** Very, very few things can be disliked about Dixa. One of perhaps two that I can think of would be the same thing that is an advantage: User friendliness. Part of my job as a Service Developer is to study statistics, and the interface is more built towards people that doesn't want to go into super depth about the statistics. It stills shows a lot of data with a lot of filters, but I'm used to systems where everything is available and through coding or other somewhat more advanced functions, get pretty much any data I want out of it. Dixa also unfortunately doesn't have their audio recordings of calls in stereo, but mono. This makes for a more difficult communication between speech-to-text systems and Dixa, since they can't separate customer from agent on who is talking. They have however informed me that they want to switch over to stereo. Two things that doesn't really impact the experience much for most people, and that I can work around somewhat alright, but if I had to mention something, that's what I can think of. **What problems is Dixa solving and how is that benefiting you?** Our customers need to be able to get in contact with us. Dixa does this flawlessly, allowing us to use a single system for telephony, email and chatting. Dixa also makes it easy to put up an FAQ (customer self-servce) on our website and administrate it, also without much technical knowhow. It gives insights into what the customer has been able to solve on their own and not, and even gives spontaneous suggestions based on certain trends on the site. ### 12. New platform, now possibilities **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Dixa?** I am so impressed with Dixa's own analytics. Coming from a platform that offered us minimal analytical tools (we had to use a third party system for our data analytics), it was a very pleasant surprise to see that we now have most things we need in terms of analysing our data and interaction pattern with the customers in one place. Coming from a system that does not offer a built in phone service, we have now experienced how convenient it is to be able to have all channels of communication in one system. This gives a great overview of how many times and in what ways a customer has already been in contact with us. Dixa is a smart system that makes the processes and communication with customers extremely easy. **What do you dislike about Dixa?** I wish that Custom Attributes, such as Contact Reason, could be analysed a little bit better. It would also be nice to be able to merge several tickets into one. Setting up the different flows was at times challenging and time consuming. But once they were set up, it was all worth it. Working in the flows at times slowed down the computer immensely. I know that setting up the different chats has been at times challenging and time consuming for our tech team. The phone sometimes also poses challenges with several second delays when answering and also during a conversation with the customer. **What problems is Dixa solving and how is that benefiting you?** Solving customers' requests in a time efficient and holistic way. ### 13. Dixa offers great capabilities to improve customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Edgar H. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2024 **What do you like best about Dixa?** I really like how everything is well segmentated into channels for customers to reach out to us, also the monitoring features that this channels offer contribute to a great management of the tool. Dixa's customer support is also amazing! **What do you dislike about Dixa?** I think the Elevio management can improve many things to make it more atractive to use. Also the flows within Dixa offer features that have still a lot of potential for improvement, making the limitations of flow features still primitive. **What problems is Dixa solving and how is that benefiting you?** Dixa has given us the necessary tools to create our support infrastructure, this enabled us to have a base from which to embrace a more diligent work with our labor force ### 14. Good solution but not new features. **Rating:** 3.0/5.0 stars **Reviewed by:** David D. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Dixa?** estability and fast response from support **What do you dislike about Dixa?** No new features months Bugs are not resolved Very bad issue tracking system. **What problems is Dixa solving and how is that benefiting you?** unify customer comunictaions. ### 15. Smooth sailing so far **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Dixa?** It's great to have all channels integrated into one place. My team enjoys being offered conversations rather than picking them manually. Their chat support is super quick and friendly. **What do you dislike about Dixa?** We've only started using Dixa recently but the amount of data you can export is lacking a bit. Not being able to track the First response time on their system is unfortunate as we previously used this as one of our KPIs **What problems is Dixa solving and how is that benefiting you?** The biggest asset is having all channels in one platform and our agents can manage their workload efficiently. I'm excited to implement the help center soon which should hopefully deflect queries. ### 16. More enjoyable features which will make you explore this tool. **Rating:** 4.0/5.0 stars **Reviewed by:** Earvie P. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2024 **What do you like best about Dixa?** One of the easiest tools to use. It helps us reduce missed calls or chats because it has one of the best notification systems. It also has a feature where you can easily track customers' conversation history which is very helpful whenever we send follow-ups. **What do you dislike about Dixa?** Customers can have multiple chats open simultaneously, creating duplicate tickets, but everything is great with this tool. **What problems is Dixa solving and how is that benefiting you?** It helps us assist and resolve our customers' issues. It is a very user-friendly tool it didn't give us a hard time whenever a customer reached out. ### 17. Handling the workflow with Dixa **Rating:** 4.0/5.0 stars **Reviewed by:** Alexandra H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2024 **What do you like best about Dixa?** Day to day workflow of Dixa is impeccable. The smoothness! Onboarding someone on DIXA is really quick due to the user friendly design. It's our main working tool and it makes handling the workload very easy. Happy Customers make Happy workers as well ;) **What do you dislike about Dixa?** The analytics and data sets are not good for data analysis. You always have to re-edit the data afterwards to get a useful and insightful, output. A lot of analysis are also missing. Would love to see more insights and analytics **What problems is Dixa solving and how is that benefiting you?** Getting all the inbound tickets under one roof ### 18. Use for Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Dixa?** Very easy to use, great support and account manager. **What do you dislike about Dixa?** Analytics can be overly complex but overall not much **What problems is Dixa solving and how is that benefiting you?** Customer queries, beneficial to have phone calls, live chats and emails **Official Response from Casper Bøyesen-Laugen:** > Your positive review made our day! We're grateful for your kind words and for choosing us. We are working a lot on analytics, so please make sure to keep an eye on the What's New page: https://releases.dixa.help/en ### 19. A Great Switch for Us! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Dixa?** Straight off the bat I loved the Dixa ethos, they weren't 'Sales' driven, they were driven to ensure that you and your team were able to best serve your customer base - they have a great platform that does this so well that they don't need to 'push' the sale, the sale will happen! The onboarding was amazing, great training at every step and the team are quick and responsive to questions. I really love how much the team care. Last but not least, actually using the platform is easy, and there are so many features that we didn't have on our previous platform that means we are better able to serve customers in a much more efficient manner. **What do you dislike about Dixa?** The analytics aren't really diverse enough to tell us what we need - this was the one perk of our previous platform. **What problems is Dixa solving and how is that benefiting you?** It's helping us work faster and more efficiently! ### 20. High potencial **Rating:** 3.0/5.0 stars **Reviewed by:** Fabian J. | Head Of Customer Care, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Dixa?** Translations functionality Tags Custom Attributes **What do you dislike about Dixa?** Performance of Dixa in general low Analytics SSO is not free of charge (this should be standard) **What problems is Dixa solving and how is that benefiting you?** AI chatbot for 24/7 support All in one solution Knowledge base / faq ### 21. Game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Julien L. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Dixa?** Dixa is amazing compared to other competitors. Not only in terms of pricing but also in terms of support and efficiency. It made the experience enjoyable since Dixa is user-friendly. The integration has been an easy steps. Definetly a good software to use daily. **What do you dislike about Dixa?** Still a new company with some features to improve however Dixa is extremely quick in replying to our needs and ready to implement new features. **What problems is Dixa solving and how is that benefiting you?** We have been able to reduce cost and be more efficient. ### 22. Good AI can use improvement but is a big help and read addition. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Dixa?** The quality of life features that are integrated now with the AI. Also, their customer service is quick and helpful. **What do you dislike about Dixa?** There are some bugs in translations, such as the wrong language being used. Also, when doing a spell check, the language can change to English. **What problems is Dixa solving and how is that benefiting you?** Well, provide a nice overview of customers. ### 23. Dixa helps us to orchestrate the daily high volume of service requests. **Rating:** 4.5/5.0 stars **Reviewed by:** Fabian H. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Dixa?** Dixa collects all communication channels and bundles them in the system. This makes it much easier for our customer service agents to work more efficiently and get in touch with our customers more quickly. We assume that our NPS will increase sustainably. **What do you dislike about Dixa?** The introduction of Dixa went smoothly. A wider range of system interfaces would be desirable in order to link Dixa with even more relevant third-party systems. **What problems is Dixa solving and how is that benefiting you?** Dixa enables us to bundle the large number of contact requests from different channels. this enables us to work efficiently and get in touch with our customers quickly. ### 24. Efficient Customer Care Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Cherina R. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Dixa?** Dixa is an exceptional program for Customer Care that offers user-friendly features for both administrators and agents. As an E-commerce business catering to diverse languages, Dixa provides us with an excellent overview of all our conversations, enabling seamless flows that consider language nuances and contact triggers. Its agent-friendly interface requires minimal training, allowing agents to efficiently navigate and engage. Agents also appreciate the ability to track their own performance. The setup process for Dixa was notably straightforward, and their onboarding support was commendable. Notably, the support doesn't end after onboarding; quick access to assistance and prompt replies are consistently available. Dixa demonstrates a commitment to continuous improvement by actively seeking and incorporating user feedback. The decision to switch to Dixa has proven to be highly beneficial, and we are extremely satisfied with the positive changes it has brought to our operations. **What do you dislike about Dixa?** One area for improvement that stands out is the analytics aspect. While Dixa has introduced valuable new features, extracting actionable insights from the data can be somewhat challenging and time-consuming. **What problems is Dixa solving and how is that benefiting you?** Its user-friendly interface and seamless navigation empower our agents to engage with customers across multiple languages effortlessly. This not only enhances customer satisfaction but also streamlines our workflow, saving valuable time and resources. We have started using their Dixa knowledgebase which hopefully will help our customers to more self-service at all times, in the future and make sure agents have the easy acess to the information/help they need. As mentioned there remains an opportunity for improvement in the analytics department. Although the platform has introduced commendable new features, extracting meaningful insights from the data could be made more straightforward and less time-consuming. As we continue to work with Dixa, we look forward to potential enhancements in this area, which would further elevate our ability to make informed decisions and optimize our customer care strategies. ### 25. Great CRM for the team **Rating:** 5.0/5.0 stars **Reviewed by:** Tendai M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Dixa?** Easy to use Customer friendly Great features **What do you dislike about Dixa?** Does not have a chat option for agents only phone **What problems is Dixa solving and how is that benefiting you?** We are able to keep track of customer interactions and access them easily! It helps my team be more efficient and assist our customers much faster. ### 26. Many year Dixa promoter! **Rating:** 5.0/5.0 stars **Reviewed by:** Jonas T. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Dixa?** I like how easy dixa is for my agents. I've been a spokeperson for Dixa for many years about intuitive, easy workflow, and general focus on agent needs. The queue setup is amazing, and the way that their system makes agent work seamlessly, and really be the best version of themselves. **What do you dislike about Dixa?** The in depth analytics has gotten a lot better, but it still could be better. Missing fairly simple analytic tools, that is normal in many services like dixa. Beside that it is minor things, that comes down to preference, which will always be difficult to nail . **What problems is Dixa solving and how is that benefiting you?** Dixa is helping us being our best selves. We have cut answering times by their automatic ticket system. We've been able to figure out the problems our users has experienced, and act on them. With a international company with many different markets, we can keep a simple overview. ### 27. Comprehensive Contact Center Support **Rating:** 3.5/5.0 stars **Reviewed by:** Melanie D. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Dixa?** Dixa is a great platform for combining all of your contact center channels into one, easy to navigate space. Interacting with customers through chat, email, text and phone is smooth and simple. The functions are user-friendly and the Support Team is always very responsive when it comes to any issues with performance. The Analytics feature is great and very helpful to monitor agents for Quality and Performance. **What do you dislike about Dixa?** Occasional network disturbances cause slow/lagging interactions. But as I stated before, the Support Team is always very responsive and willing to look into any problem and address it ASAP. **What problems is Dixa solving and how is that benefiting you?** Dixa is helping us to manage all of our customer contacts in one, easy to use system. We no longer have to use multiple platforms, all customer information and contacts are linked together, making it easy to see contact history and provide a better customer experience. ### 28. Always a great experience with Dixa and their Customer Support Team! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Dixa?** The most helpful about Dixa is their Customer Support Team. Quick to assist and resolve whenever there is an issue or unclarity. **What do you dislike about Dixa?** Sometimes unclear data analytics and limited converstion export options. **What problems is Dixa solving and how is that benefiting you?** Managing customer contacts. ### 29. one stop solution for customer success **Rating:** 5.0/5.0 stars **Reviewed by:** Hirday J. | Senior Credit Risk Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Dixa?** Dixa is very easy to operate and undersand. What I most like is that it reduces mannual tasks like maintaining various MIS, makes it easy to track daily productivity, the dashboard page is amazing which shows the whole analysis of data, the customer support experience is great after using dixa, its easy to implement, increase in team productivity after using it. Our team does the majority of their work in dixa and is very happy with it. The Dixa support team is also very quick to resolve issues. **What do you dislike about Dixa?** sometime it slow to operate but support team is very quick they resolve the issue very fast. **What problems is Dixa solving and how is that benefiting you?** Team productivity management is very easy after using it, Productivity of team have been improved, time mangement and most importatnt cost reducing. ### 30. It's okay, but can be improved. **Rating:** 3.0/5.0 stars **Reviewed by:** Courtney R. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2023 **What do you like best about Dixa?** That we can see all the times the customer has been contacted, I enjoy seeing the thread. I also like the analytic page so I can see how much I have been doing and keep track of it. **What do you dislike about Dixa?** The transferring system, I don't like that we can't speak to someone in a different queue unless we transfer to them directly. It doesn't feel as personal for the customer. I also wish there was someway that when the customer is using the chat feature on our website, we can see what part of the website they are on/looking at. **What problems is Dixa solving and how is that benefiting you?** Being able to see if the customer has been contacted before/ contacted us. It's nice to be able to see the notes other colleagues have left, so i can be more efficent / persnal to the customer. I don't have to mess about finding their details, I canm already find them on our other system whilst they're talking to me about their request or enquiry. **Official Response from Casper Bøyesen-Laugen:** > Thank you for choosing us and for taking the time to share your experience. The issues you mention we are sure we can solve - please reach out to friends@dixa.com so we can help ### 31. Excellent UI, sometimes a little confusing. **Rating:** 3.5/5.0 stars **Reviewed by:** Axel Aaes C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2023 **What do you like best about Dixa?** Dixa has one of the best user interfaces, and is very easy to work in. It has some excellent functions, which can help organize your agents workflow to a maximum. It offers several great ways, to handle calls, chats and e-mails. **What do you dislike about Dixa?** As a Team Manager, I write reposrts, and need to find some reliable and relevant numbers through Dixa, about our teams perfomance. Sadly it can be incredibly cofusing, figuring out what numbers are the correct ones, as Dixa can produce 5 different numbers apparently explaining the same number. I should only be given one number, and this makes some of the numbers unreliable. **What problems is Dixa solving and how is that benefiting you?** Dixa is giving us a platform, for our many customers to reach us on. We have some quality of life functions, wich eases up the workflow on us, and can help us help our customers to even greater lengths. **Official Response from Casper Bøyesen-Laugen:** > Your positive review made our day! We're grateful for your kind words and for choosing us. We hope to continue exceeding your expectations in the future. Also, we will investigate the issues with reliability in numbers. Please contact us at friends@dixa.com ### 32. Dixa is a great system **Rating:** 5.0/5.0 stars **Reviewed by:** Helle W. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Dixa?** I like that it is super simple to get started with. I like that is is user friendly and easy to create changes in flow and other settings. I have used Zendesk before, and I actually feel that Dixa is more easy to setup and to use for agents. I like dixa acadamy and use it in my onboarding for new agents. You onbarding program is also really good an did not feel left alone **What do you dislike about Dixa?** I would have loved that the attention in my onboarding would have proceeded efter 3 moth. I felt so let alone and would have liked if I had been contacted after 3 month. You could have seen how we are using the system and to tell us about som best practice from other customers. I really miss CSAT on phone like I had in Zendesk. And then som BI tool where I got withdraw data as I liked and with out having to get my developer team to be involved. **What problems is Dixa solving and how is that benefiting you?** My IVR, opening hours, chat, sms, phone and email. And then we use elevio on our webpage for customers **Official Response from Casper Bøyesen-Laugen:** > Your positive review made our day! We're grateful for your kind words and for choosing us. We hope to continue exceeding your expectations in the future. Your comments around onboarding and CSAT is duly noted. Please keep an eye on the What's New page: ### 33. Top Notch **Rating:** 5.0/5.0 stars **Reviewed by:** Tia M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Dixa?** I like how everything is in on place. It it easy to nativate through tickets, live chat and by telephone calls. It is very simple to use. The 'Chat with Support' system is quick to response. **What do you dislike about Dixa?** Sometimes you do not know what is wrong with Dixa and you have to go to the support desk. It would be good for transfering calls to be easier as it can be confusing sometimes. **What problems is Dixa solving and how is that benefiting you?** Having all the location for customer communication being in one place. Including telephone calls and email. We like the social media function as well which is in with this day and age. ### 34. Startling at first, but great CRM tool **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan G. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Dixa?** analytics, this is great as a manager to help track your teams progress and help find areas where they could use some additional coaching to help their development. **What do you dislike about Dixa?** Lack of ownership, Dixa does not allow for direct ownership of conversations as they will be offered to other memebers of the business which allows for some elements of chaos or varying levels of service. **What problems is Dixa solving and how is that benefiting you?** Dixa is helping to consolodate CRM systems and phone systems into one easy to access place, which is helping to give the team more time to complete their day to day tasks ### 35. Comprehensive yet lacking. **Rating:** 2.5/5.0 stars **Reviewed by:** Peter O. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Dixa?** Dixa hass almost all of the basic tools we need to do our jobs well. The layout and UI are clean and obvious, the functions are easy to understand and interpret, and the colourscheme is nice. **What do you dislike about Dixa?** I would really like the ability to merge together multiple seperate conversations that were previously unlinked. Customer journeys sometimes span several arcs that it can be difficult to sort through. **What problems is Dixa solving and how is that benefiting you?** Compiling customer contact into one location regardless of contact type is extremely useful. Internal notes and side converstaions make communicating with other colleagues easy. ### 36. Basic but complicated **Rating:** 3.0/5.0 stars **Reviewed by:** Zoe B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2023 **What do you like best about Dixa?** All the information is on one page, we can easily find previous communications. Can listen back to calls. **What do you dislike about Dixa?** Not easy to merge tickets. No ability for additional notifications on chat each time the customer messages. When you create an email you have to go back in to fill out the attributes, but it's not easy to find previous emails (can they not be in order of last completed) in my analytics. When your writing an email and a notification comes through you can't accept it as the email screen is in the way. **What problems is Dixa solving and how is that benefiting you?** Dixa helps to keep all the customers communications in one place, however, if we need to merge tickets, this can be a pain. **Official Response from Casper Bøyesen-Laugen:** > Thank you for leaving a review as well as the constructive feedback on where we can improve. We truly appreciate your support. ### 37. Helpful device for our daily conversations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2023 **What do you like best about Dixa?** One of the features I like best is the ability to help sort mails into categories. This feature allows us to organize our email conversations based on different topics or criteria. It provides a convenient way to prioritize and manage incoming emails effectively. With Dixa, our team can easily categorize emails, which helps in maintaining a good overview of your mailbox and enables us to focus on the most important messages first. This feature enhances productivity and ensures that our customer inquiries or urgent matters are always managed in a fast way. Also Dixa provides tools for keeping track of different topics by using tags we receive emails about. **What do you dislike about Dixa?** One aspect of Dixa that could be improved is its limitation in handling multiple recipients in an email. Unlike some other email clients, Dixa only allows one recipient to be entered into the recipient field at a time. This can be inconvenient and time-consuming when composing emails to multiple recipients. In platforms like Gmail, we have the convenience of copying and pasting multiple email addresses directly into the recipient field, which makes the process more efficient. With Dixa, however, you need to manually enter each email address separately, resulting in additional time and effort. This limitation can be particularly frustrating to us because we always send mails with a lot of different recipients. Also it often takes a while until the system regocnises one email address resulting in either having to wait until you can add the next address or send out the mail. **What problems is Dixa solving and how is that benefiting you?** Firstly, Dixa helps us effectively managing emails. With the high volume of emails that our teams receive on a daily basis, it can be challenging to stay organized and ensure that important messages are not overlooked. Dixa provides features such as categorization and sorting of mails, which aids in prioritizing and organizing incoming emails based on different criteria or topics. This streamlines the email management process and allows us to focus on the most critical messages, ensuring that they are promptly addressed. Moreover, we use Dixa as some kind of group inbox. By using Dixa as a shared inbox, the entire team has access and can respond to emails collectively. This ensures that no email goes unanswered, even when team members are sick, on vacation, or unavailable for any reason. **Official Response from Casper Bøyesen-Laugen:** > We're delighted to receive your comprehensive review and learn that you're enjoying our software. It's fantastic to know that it's been helpful in your daily tasks. If you ever need any further assistance or have more suggestions for improvement, please don't hesitate to get in touch on friends@dixa.com. We appreciate your feedback! ### 38. All in one place **Rating:** 4.5/5.0 stars **Reviewed by:** Seham A. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2023 **What do you like best about Dixa?** With no doubt, for me, the best of Dixa is having all the customer contact platforms in one place. Easy to integrate any other apps or platforms. You can do almost all the integrations with no help of the developer team The overview of the work in real time and the easy way to see it, it's so helpful to organize the team. **What do you dislike about Dixa?** There are a few things that I dislike about Dixa and there are related to the customization of some parts and the organization of the team and the queues.  For example, I would like to be available to change the views in the analytics part. Sometimes I have to change a lot from the Agent view to the team view to the queue view to get all the information that I want. It would be perfect if I could move and decide the information that I can see inside each view and create a view that mixes all the views (selecting just the things that I'm interested in of each view)  Other thing that I don't like is that I can't make the change or see easily in which queues are an agent working on. It would be amazing if I could select the queues to an agent directly in the agent space instead of having to do it in the queues section. Another improvement is to be able to export all the conversation including the text, the content of the conversation (at least the first mail of the customer) And to be able to do this in any part of analytics, for example sometimes I would like to export some specific conversations that had a specific tag and see what the customers are complaining about a specific thing. Also, some little things like don't be able to erase or edit a tag is very frustrating. **What problems is Dixa solving and how is that benefiting you?** The main problem that Dixa is solving is the commodity for the agents to have all in one place. The easy way to work, having all together and that the conversations are offered automatically Also, the automatizations, the business hours hat helps to decrease the work of the agents and the admin. It's perfect because you don't have to check every day or week to organize the working hours. You can just program all the year in a few minutes. Also, to have all the information of the customer in the same conversation. All these helps to our team to be more effective, fast, and to be more focus, so their performance is better. **Official Response from Casper Bøyesen-Laugen:** > We're thrilled to receive your positive feedback! It's rewarding to know that our efforts are appreciated. And thanks for all your constructive feedback - very much appreciated, and relayed to our Product teams! Please check out the What's New page regularly: https://releases.dixa.help/en ### 39. Useful but needs more features to increase practicality **Rating:** 3.5/5.0 stars **Reviewed by:** Mariya F. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Dixa?** Relatively simple design that is easy to learn and can be intuitive at times. You can modify some features such as shortcuts and closing time after each conversation. There was recently an improvement of the shortcuts which is also nice. **What do you dislike about Dixa?** The feature I most strongly wish Dixa had is automatic application of tags when you apply a template. Improvement of the overall design would be also amazing as Dixa looks like it hasn't been imroved visually since 2012. **What problems is Dixa solving and how is that benefiting you?** We are available over chat, email and phone in order to assisst our customers. There are some good features that improve our work such as being able to quickly copy the email address of the person who's contacting us which makes me find their account faster. **Official Response from Casper Bøyesen-Laugen:** > Thanks for leaving a review and for your constructive comments. We will be working on improving. Please keep an eye on the Whats New page: ### 40. Great Support in the set up. **Rating:** 4.5/5.0 stars **Reviewed by:** Victoria M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2023 **What do you like best about Dixa?** As a manager for me it is very important not only the effectiveness of the tool but also that the recruitment, set up and kick off process is accompanied to be able to design the change of platform, choose the best plan, train the rest of the agents and learn the functionalities. With Dixa everything has been very easy and our CSM Iván de las cuevas **What do you dislike about Dixa?** The analitics could be more useful If could download the tickets by tags, sometimes we need to review this tickets and it's not possible to export the information by team, or all queues just by agent. **What problems is Dixa solving and how is that benefiting you?** We have designwith Dixa a queu sistem to be able to route the tickets depending on the language , tipology or channel. Also the dashborad offers quick view of the customer profile, so we can be faster and have more knowdelede available. **Official Response from Casper Bøyesen-Laugen:** > Hi Victoria, thank you for leaving such a positive review! Your words brightened our day and reinforced why we love what we do. We're here for you anytime you need us, and are constantly working on improving Analytics with frequent releases. Cheers! ### 41. Great way to keep everything organized in one place **Rating:** 4.0/5.0 stars **Reviewed by:** Brandi P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Dixa?** The fact that I am able to keep track of all of my calls and emails, as well as all communications with any given customer in one place makes keeping track of status and progress easy. You can find all the information you need just by using a simple search. **What do you dislike about Dixa?** Very rarely there will be an outage or a weird glitch that will make it so that you cannot get out of waiting time or end a call. In order to do so you have to either restart your computer, or log out and log back in. I've also had to go find the conversation that it says I'm still in waiting time for, go in, re-open, and re-close before. This has happened very few times and customer support has always been very helpful to get it fixed if I can't figure it out myself. **What problems is Dixa solving and how is that benefiting you?** We used to use several systems to track chats, emails, and phone calls, and none of those systems had the note taking and tracking abilities that Dixa has had. It's never been easier to keep track of all conversations for a single contact. **Official Response from Casper Bøyesen-Laugen:** > Thank you for your positive review! It's wonderful to hear that our product/service met your needs. ### 42. Fantastic Support **Rating:** 4.5/5.0 stars **Reviewed by:** Beth C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Dixa?** I love that Dixa provides us an efficient way to provide a help center inside our software. The best part about working with them though is that when you do run into trouble, or don't know how to accomplish the goal, the support team is amazing! We recently discovered a failure with an integration that partnered with our Dixa resource. I submitted a ticket just to see if there was something happening with the system, and without prompting, the Dixa folks were working with the third-party directly to resolve the issue...that was in fact a problem with the other app. Greatly appreciate the fantastic support and partnership! **What do you dislike about Dixa?** There could be a few additional features that I occasionally think would be handy; however, I can't think of those features now when presented with the opportunity to tell you about them! **What problems is Dixa solving and how is that benefiting you?** Client-facing product documentation available within our application; self-service sign-up for continuing education or user certification; help ticket deflection, less time spent by our client success team when problem solving. **Official Response from Casper Bøyesen-Laugen:** > Hey, thank you for leaving such a positive review! Your words brightened our day and reinforced why we love what we do. We're here for you anytime you need us. Cheers! ### 43. It is very easy to learn how to navigate around it. It is great for reporting and quality checking. **Rating:** 4.0/5.0 stars **Reviewed by:** Ian K. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Dixa?** It is great for managing the customer contacts and having all of the calls, emails & live chat in one place and how the work is distributed. **What do you dislike about Dixa?** It is cramped. The email screen is so difficult to navigate on a regular laptop screen. **What problems is Dixa solving and how is that benefiting you?** It removes the risk of work being left and forgotten about. Previous systems have required too much ownership from employees and things could get missed when away ### 44. Teamleader in HiFi Klubben, my experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Dixa?** I have worked with Dixa for 4 years in two different companies and it has been great! Works wonders and improves our productivity a lot. The service level of Dixa is also great **What do you dislike about Dixa?** Hitting the Enter key sends the message when writing in a chat/facebook/instagram message. results in sending messages by mistake every now and then if a person just wanted to make a line break. **What problems is Dixa solving and how is that benefiting you?** Hitting the Enter key sends the message when writing in a chat/facebook/instagram message. results in sending messages by mistake every now and then if a person just wanted to make a line break. Would love for this to be changed. Enter key should make a Line break in my opinion, and not send the message - just like when writing emails. When we have an issue we open a chat with Dixa support and it's always solved right away - great stuff! **Official Response from Casper Bøyesen-Laugen:** > Hey, thank you for sharing your kind words in your review. We're thrilled to have left a positive impression on you. It means a lot to us. If you ever need anything, don't hesitate to reach out to our support - I know they will be happy to help you again :-) ### 45. Dixa is great, easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Dixa?** The amount of information you can get. Can see who is doing what and for what percentage of the day. Helps productivity. Chat feature also helps when having issues. **What do you dislike about Dixa?** There can be times when it crashes and have to re load often, but usually this can resolve the issue. Would be helpful if once you chat about the issue, it would be resolved and not come back but the issues do persist. **What problems is Dixa solving and how is that benefiting you?** Solves productivity, being able to see how staff work and how available they are for taking calls and emails, means we can manage people easier and have therefore got a lot more work done. ### 46. Effective and human customer support! **Rating:** 4.5/5.0 stars **Reviewed by:** Marjorie L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Dixa?** Dixa is a great tool used within our company to allow us to answer users in an effective and timely manner. But what I like best about Dixa is the customer support agents, who are fast, very helpful and also effective in their answers. **What do you dislike about Dixa?** As all digital tools, Dixa suffers from bugs or incidents, that makes its use a bit complicated sometimes. However, they are usually fixed fast and the tool is always improving. **What problems is Dixa solving and how is that benefiting you?** Dixa is allowing my team and myself to answer to all users requesting help or just contacting us about a specific topic. It also benefits me as I can follow up on my own Performance for example. **Official Response from Casper Bøyesen-Laugen:** > Hello Marjorie! Your kind words in your review mean the world to us. And please keep notifying us when you encounter a bug - we will do our best to fix it quick! ### 47. The best way to interact with customers through different methods **Rating:** 5.0/5.0 stars **Reviewed by:** federica c. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2023 **What do you like best about Dixa?** My favourite thing about Dixa is the ease of using the application and the possibility of being able to do things at the same time I also appreciate the design and the colours used. **What do you dislike about Dixa?** Sometimes it happens that I cannot take several mails at the same time because the system says that I have reached the maximum number of mails even though this is not true. It's a small bug but it has happened to me a few times **What problems is Dixa solving and how is that benefiting you?** I work in a fashion company, in the digital part and am part of the customer service. Through dixa we can respond to thousands of customer contacts through chats, calls and e-mails. We say that we are a means of solving the problems that customers pose and we only do this through Dixa and its fantastic tools. **Official Response from Casper Bøyesen-Laugen:** > We're grateful for your positive review! It's fantastic to know that we were able to leave a positive impression on you. Thank you for your trust and for sharing your feedback. ### 48. Great customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Ida L. | Customer Service Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2023 **What do you like best about Dixa?** Dixa is simple and easy to use, in one place you can have all you need to offer great customer support, and no need for tech support to configure queue, routing, and call flow. Integrations via API for any other external app can be easily set. Opportunity to submit to support any suggestions of developing new features and they always answer quickly to any request. **What do you dislike about Dixa?** Currently, we are really happy about DIXA and overall with any feature, just a couple of small things that we are waiting to be released, a merge of contacts and separations between multiple brands. **What problems is Dixa solving and how is that benefiting you?** Managing all customer contacts in one place, phone, email, form, chat between 3 separate brands, in one single instance. We can review easily performance of the team and customer satisfaction in one place. **Official Response from Casper Bøyesen-Laugen:** > Hi Ida, thank you for sharing your kind words in your review. We're thrilled to have left a positive impression on you. It means a lot to us. If you ever need anything, don't hesitate to reach out! Also, please check out the What's New page for updates on the few things you mentioned as imnprovements: https://releases.dixa.help/en ### 49. Good but can improve **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Dixa?** I like the way Dixa displays customer names and journeys etc all in one place and that you have an overview of all channels like emails, calls chat all on the same screen. **What do you dislike about Dixa?** Sometimes Dixa plays up and does not work properly, turns channels off or put agents as away without them actually pressing anything, I also think the Dixa Support chat could be a little better. **What problems is Dixa solving and how is that benefiting you?** It allows for all customer interactions to be in the same place and helps the customer journey run smoother and helps in having a better conversation with the customer. ### 50. Dixa makes handling customers across multiple types of communication as easy as possible. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael James H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Dixa?** Dixa makes handling customers easy and allows me to be flexible. This means I can spend less time finding previous conversations and more time on customer service. **What do you dislike about Dixa?** The notifications pop-up sits in front of the end call button. The email box in the desktop version is too small. Click to call does not work on the desc top version. **What problems is Dixa solving and how is that benefiting you?** The new email delivery status has been an enormous help when trying to contact customers who have maybe used an unmonitored or fake email. Knowing if it has not been delivered allows me to use other avenues. **Official Response from Casper Bøyesen-Laugen:** > Your kind words mean a lot to us! We're delighted that you had a positive experience with our company. Thank you for your support and for being a valued customer ## Dixa Discussions - [In which countries are phone numbers available?](https://www.g2.com/discussions/phone-95ee9ab3-5371-467d-9291-4116e53baa5a) - 1 comment, 1 upvote - [Do I need any hardware or softphones?](https://www.g2.com/discussions/phone-68f1fb7f-61d9-405d-86d2-665512202e67) - 1 comment, 1 upvote - [Can I keep my existing number?](https://www.g2.com/discussions/phone-0ab47a8f-1796-40b8-8c5c-818bd60f8f96) - 1 comment, 1 upvote - [Which payment methods do you accept?](https://www.g2.com/discussions/payment-e56966a1-f8da-47ec-8a01-891d7168a1c0) - 1 comment, 1 upvote - [View Dixa pricing details and edition comparison](https://www.g2.com/products/dixa/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+04%3A11%3A07+-0500&secure%5Bsession_id%5D=1e3d5dc8-c457-4945-8051-31716a21c770&secure%5Btoken%5D=d3401a1313ec925b43eddad84a1c94ed2c0ca3ff21b1dedc6c41a099f726f070&format=llm_user) ## Dixa Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Quality Assurance** - Evaluation - Calibration - Reports **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Workforce Management** - Agent Availability **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - In-App Messaging **Knowledge Base** - Q & A - Link Sharing - Searchable **Engagement** - Feedback - Dashboards - Training **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Functions** - Session Routing - Session Queuing - Concurrent Calling - IVR - Inbound Screen Pop - Persistent Data **Platform** - Conversation Editor - Human-In-The-Loop **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Self-Service Platform** - Branding ** Internal Use** - Customization - Knowledge Base **Security** - Verification - Role-Based Permission - Public vs Private **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Communication** - Social Features - Tagging - Upload - Comments **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Dixa Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,592 reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - 4.4/5.0 (526 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,693 reviews)