Video Reviews
Kasper's review of Dixa
Could not be happier to have switched over to Dixa
388 Dixa Reviews
Overall Review Sentiment for Dixa
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I like being able to see how many interactions I have done on a daily basis Review collected by and hosted on G2.com.
No ownership, easy for people to avoid work (putting themselves as away or turning off certain channels), doesn't load properly, crashes a lot Review collected by and hosted on G2.com.
The note-taking and ability to transfer or move to a side conversation is easy and intuitive while maintaining critical information Review collected by and hosted on G2.com.
Sometimes it doesn't allocate tickets even when you are available and there are tickets to be had Review collected by and hosted on G2.com.
Whenever we have an issue, Dixas support are very good at being friendly and helpful and trying to fine the best solution as possible to help our company with our goals. Review collected by and hosted on G2.com.
Compared to many other omnichannel systems, with Dixa, you have to pay for both outbound and inbound activity, making the system quite expensive for us. Dixa is also lacking some essential automated features, such as GDPR. Review collected by and hosted on G2.com.
Easy to use, everything can be done in one ticket. All information of the client is on the right side and contacts on the left. Review collected by and hosted on G2.com.
It would be helpful to be able to save or screen capture the entire conversation with a client instead of having to do it part by part. Review collected by and hosted on G2.com.
There templates support liquid synthax, which is great for creating nice looking templates. Review collected by and hosted on G2.com.
It can be heavy inloading sometimes, so it feels like a big database is loading many times. Review collected by and hosted on G2.com.
Having all the feature in the same place (phone, chat ...) + very friendly interface
useful data Review collected by and hosted on G2.com.
Some features too manual
- Templates
-Adding new agents on queues
...
no spam filters
auto replies not offered in the correct language
chat bot might not be advanced enough compared to competitors
Missing languages (Bulgaria , greek , cz) Review collected by and hosted on G2.com.
Having worked with Dixa as a CS-agent i find the program very user-friendly and a must-have for any company doing customer service. Review collected by and hosted on G2.com.
There should be an own channel for Instagram messages Review collected by and hosted on G2.com.
The use of lightning bolts and the ease of setting follow ups. The new feature of merging contacts is also really useful. The customer support team are always there to help and reply in seconds :) Review collected by and hosted on G2.com.
I preffered the old style analytics, it seems easier to view the data. Would love to be able to delete tags when needing to as well. Review collected by and hosted on G2.com.
That I am able to pick different sounds for different communications. Review collected by and hosted on G2.com.
Everything else. It's not user friendly. It's not nice having to cold transfer. It's fiddly. Review collected by and hosted on G2.com.
