Dialog Insight Pros and Cons

The platform is very easy to use. No need to be a web expert to be able to send. The account manager is also very receptive and generally responds quite quickly to emails. The company is always looking to innovate, improve, and diversify its services. The technical support is #1! Finally, it's really pleasant to be able to communicate in French. Review collected by and hosted on G2.com.

I find that there are often changes in the display, which seem to be developed with the aim of making the platform easier to use. As a digital integrator, this is something I do not find necessary. I would prefer that the investment be put into improving the features already present. Review collected by and hosted on G2.com.

Excellent service and great collaboration with the whole team, reacts quickly to problems and ensures that the result is impeccable Review collected by and hosted on G2.com.

We had a great experience, nothing negative to say Review collected by and hosted on G2.com.

Fast, friendly and efficient customer service. They are always available to help and advise us.

Account manager who listens to our needs, who can help us with our strategies. We don't feel alone, we feel that they are there to help us use the full potential of the platform for our needs.

Activity forms for registering for our webinars: we love all the functions attached to this.

Prospecting forms for downloading white papers: we use them a lot, with success. Review collected by and hosted on G2.com.

Sometimes basic design function.

Need to sometimes rebuild blocks from one message/model to another. Review collected by and hosted on G2.com.

Very user friendly tool to administer newsletter and customer Journey. The API are very powerfull and make it easy to integrate Dialog with other platform. Review collected by and hosted on G2.com.

We use it every month since 5 or 6 years with no issues at all ! Review collected by and hosted on G2.com.

We've been using Dialog Insight for over a decade and as useful as it was 10 years ago, it keepa on getting better, new functionalities and to automate campaigns and follow your contacts and manage your contcata database. Review collected by and hosted on G2.com.

Our contacts database keeps growing, so thr cost of using the platform keeps increasing, which is one of our only drawbacks, although it's fair. Review collected by and hosted on G2.com.

Its user-friendly and comprehensive platform. The customer service is excellent and available. They understand the specifics of our business/industry, which greatly facilitates the implementation of our communications. Review collected by and hosted on G2.com.

Small design adjustments, but nothing major. :) Review collected by and hosted on G2.com.

Les fonctions de courriels et d'événements sont mes préférées. Mais honnêtement, tout va bien. La mise en page est facile, la gestion de la base de données aussi. Les fonctionnalités administratrice sont faciles. Et le service client est TOP! Review collected by and hosted on G2.com.

L'intégration a été un défi et la mise en oeuvre de la base de donnée a été coriace, mais ça se fait bien au final.

J'aimerais aussi pouvoir fusionner ou lier 2 profils ensembles (pour garder l'historique des deux comptes malgré un changement de courriel, ou un doublon). Review collected by and hosted on G2.com.

Complete, simple, and effective tool. A customer service available, always in solution mode. Over the years, we have created a truly fruitful collaboration. Thank you! Review collected by and hosted on G2.com.

The survey module meets the needs of the organization, but could be nicer and easier to use. Review collected by and hosted on G2.com.

Possible integrations via automated import-export and especially APIs.

Possibility to create the required data models for specific needs.

Technical support Review collected by and hosted on G2.com.

Flexibility = complexity

Management of consent dates difficult to understand Review collected by and hosted on G2.com.

It is a simple platform to use! Review collected by and hosted on G2.com.

Sometimes when I log in it doesn't work, I have to change browsers. I don't understand why this happens, but other than that I have nothing negative to say. Review collected by and hosted on G2.com.