Dialaxy Features
What are the features of Dialaxy?
Phone Number Management
- Local Phone Numbers
- Toll-Free Numbers
- Port Existing Numbers
Calling
- Record Calls
Platform
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution
Workforce Management
- Call Monitoring
- Performance Evaluation
Administrative
- Call Recording
- Reporting & Dashboards
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Phone Number Management
Local Phone Numbers | Based on 12 Dialaxy reviews. Generate phone numbers native to a target location | 99% (Based on 12 reviews) | |
Toll-Free Numbers | Create toll free numbers for tracking purposes 12 reviewers of Dialaxy have provided feedback on this feature. | 99% (Based on 12 reviews) | |
Port Existing Numbers | As reported in 12 Dialaxy reviews. Transfer existing numbers into the call tracking system | 90% (Based on 12 reviews) |
Tracking
Visitor & Keyword Tracking | Record which campaigns and landing pages are converting into phone calls This feature was mentioned in 12 Dialaxy reviews. | 75% (Based on 12 reviews) | |
Dynamic Number Insertion | Assign a unique tracking number to each visitor 12 reviewers of Dialaxy have provided feedback on this feature. | 69% (Based on 12 reviews) | |
Multi-Channel Call Attribution | As reported in 12 Dialaxy reviews. Decipher which marketing channels are converting and most effective | 86% (Based on 12 reviews) |
Call Routing
IVR | As reported in 12 Dialaxy reviews. Direct a phone call without the need for a human representative, but instead a voice responder | 99% (Based on 12 reviews) | |
Call Scheduling | As reported in 11 Dialaxy reviews. Route calls based on the time of the day to reach the proper representative | 80% (Based on 11 reviews) | |
Geo-Routing | Route calls based on location to reach the proper representative This feature was mentioned in 12 Dialaxy reviews. | 68% (Based on 12 reviews) |
Analytics
Call Data | As reported in 12 Dialaxy reviews. Provide the representative with caller data upon receiving a phone call | 90% (Based on 12 reviews) | |
Call Recording | Offer the ability to capture and replay a conversation for further information 12 reviewers of Dialaxy have provided feedback on this feature. | 99% (Based on 12 reviews) | |
Advanced Reporting | Based on 12 Dialaxy reviews. Prepare detailed reports regarding call data by source, keyword, or landing page | 90% (Based on 12 reviews) | |
Conversation Intelligence | Based on 10 Dialaxy reviews. Uses machine learning to analyze conversations and optimize call performance | 83% (Based on 10 reviews) |
Basic Communication
Phone Calls | Enables users to place phone calls over the internet. This feature was mentioned in 12 Dialaxy reviews. | 99% (Based on 12 reviews) | |
Video Calls | Based on 12 Dialaxy reviews. Enables users to place video calls over the internet. | 56% (Based on 12 reviews) | |
Instant Messaging | Based on 12 Dialaxy reviews. Enables users to send instant messages over the internet. | 99% (Based on 12 reviews) | |
Screen Sharing | Enables users to share screens over the internet. This feature was mentioned in 12 Dialaxy reviews. | 54% (Based on 12 reviews) | |
Conference Calls | Enables multiple users to make phone or video calls over the internet at once. This feature was mentioned in 11 Dialaxy reviews. | 74% (Based on 11 reviews) | |
Desk-to-Desk Calls | As reported in 12 Dialaxy reviews. Enables users to contact one anothers through mobile phones and landlines. | 86% (Based on 12 reviews) |
Advanced Features
Hold Music | Based on 12 Dialaxy reviews. Offers users the option to play music for contacts who are on hold. | 81% (Based on 12 reviews) | |
Automated Attendants | Based on 12 Dialaxy reviews. Offers users the option to set up an automated attendant to field calls and information when employees are unavailable. | 72% (Based on 12 reviews) | |
VOiP Number | Offers users a unique number that can be dialed from anywhere. 12 reviewers of Dialaxy have provided feedback on this feature. | 99% (Based on 12 reviews) |
Access
Software Pairing | Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365. This feature was mentioned in 12 Dialaxy reviews. | 63% (Based on 12 reviews) | |
Browser Extension | Allows users to download the tool along as an extension to their browser of choice. This feature was mentioned in 10 Dialaxy reviews. | 52% (Based on 10 reviews) | |
Individual Download | Requires users download the software on its own. This feature was mentioned in 12 Dialaxy reviews. | 99% (Based on 12 reviews) |
Calling
Record Calls | As reported in 12 Dialaxy reviews. Records calls for future reference. | 100% (Based on 12 reviews) | |
Generate Location | Generates an area code local to where the user is calling to increase likelihood of pick-up. 12 reviewers of Dialaxy have provided feedback on this feature. | 63% (Based on 12 reviews) | |
Call Types | Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise. 12 reviewers of Dialaxy have provided feedback on this feature. | 97% (Based on 12 reviews) | |
Click-to-Call | Gathers contacts from integrated tools, allowing users to call with one click. 12 reviewers of Dialaxy have provided feedback on this feature. | 75% (Based on 12 reviews) |
Contacts
Personalization | As reported in 12 Dialaxy reviews. Retains a log of extraneous contact information such as timezone and contact engagement. | 93% (Based on 12 reviews) | |
Information Locater | Based on 11 Dialaxy reviews. Finds and opens saved contact information for reference at the time of a new call. | 67% (Based on 11 reviews) | |
Record Prospect Data | Based on 12 Dialaxy reviews. Allows users to denote which contacts they believe are prospective customers. | 78% (Based on 12 reviews) |
Insights
Notes | Allows users to take notes during or after the call for future reference. This feature was mentioned in 12 Dialaxy reviews. | 72% (Based on 12 reviews) | |
Daily Summary | Delivers users a daily summary of activity. 12 reviewers of Dialaxy have provided feedback on this feature. | 88% (Based on 12 reviews) | |
Automated Voicemails | Based on 12 Dialaxy reviews. Sends automated voicemails to prospective clients who fail to answer. | 96% (Based on 12 reviews) | |
Automated Emails | Sends automated emails to increase engagement with prospective clients. 12 reviewers of Dialaxy have provided feedback on this feature. | 60% (Based on 12 reviews) | |
Sorts Prospects | Based on 12 Dialaxy reviews. Organizes contacts based on probability of success. | 71% (Based on 12 reviews) |
Administration
Martech Integrations | As reported in 12 Dialaxy reviews. Integrates with marketing software such as CRM, marketing automation, and digital advertising to measure and optimize the customer journey across channels | 65% (Based on 12 reviews) | |
Privacy, Security, and Compliance | As reported in 11 Dialaxy reviews. Helps companies ensure they comply with industry-specific standards for data management and privacy, such as PII, PCI, HIPAA, and GDPR | 86% (Based on 11 reviews) | |
Performance and Reliability | As reported in 12 Dialaxy reviews. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took | 93% (Based on 12 reviews) |
Platform
Omnichannel | As reported in 37 Dialaxy reviews. Allows inflow of requests through various digital channels such as email, social media, etc. | 92% (Based on 37 reviews) | |
Mobile Access | Based on 33 Dialaxy reviews. Allows users to access the software using mobile devices. | 96% (Based on 33 reviews) | |
Queue Management | Provides queue management in case of increase in case/call inflow. This feature was mentioned in 24 Dialaxy reviews. | 81% (Based on 24 reviews) | |
Call Routing | Based on 31 Dialaxy reviews. Allows distribution of incoming calls to agents. | 86% (Based on 31 reviews) | |
Call Back | As reported in 33 Dialaxy reviews. Allows users to request a call back. | 91% (Based on 33 reviews) | |
IVR | Based on 30 Dialaxy reviews. Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system. | 86% (Based on 30 reviews) | |
Automatic Call Distribution | Allows automatic distribution of incoming calls to the agents. 28 reviewers of Dialaxy have provided feedback on this feature. | 87% (Based on 28 reviews) |
Workforce Management
Call Monitoring | Allow managers/supervisors to monitor calls for quality assurance purposes. This feature was mentioned in 29 Dialaxy reviews. | 95% (Based on 29 reviews) | |
Performance Evaluation | Based on 29 Dialaxy reviews. Allows managers/supervisors to evaluate the performance of agents. | 93% (Based on 29 reviews) |
Administrative
Call Recording | Allows supervisors/managers to record and review telephone conversations of agents. 33 reviewers of Dialaxy have provided feedback on this feature. | 95% (Based on 33 reviews) | |
Reporting & Dashboards | Based on 32 Dialaxy reviews. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. | 92% (Based on 32 reviews) |
