Culture Cloud by O.C. Tanner Reviews & Product Details - Page 2

Easy to use system with a good range of attractive rewards available. I and my colleagues use it regularly. Have only ever once in several years encountered a problem and customer support proved responsive and effective. The enquiry was answered within a few hours and resolved almost immediately after that. The system has proved very popular and encourages employees to reward great work by their co-workers. It's always a buzz to receive an acknowledgement and points from someone you have worked together with. Review collected by and hosted on G2.com.

Honestly cannot think of any dislikes. No one I am aware of thinks this is a bad system or a bad implementation, Review collected by and hosted on G2.com.

I find Culture Cloud very informative, as a manager I have metrics about my teams usage that is helpful and relevant. It is easy to navigate and find what I need and in the off chance I don't, their customer service is fast, accurate and effective. The rewards are useful and meaningful and really mean something to the receipents. My team loves using the website, it is easy to use and the questions are insightful. Review collected by and hosted on G2.com.

So far I have not found anything that I wish could be improved but if I did I know they would be right there to listen to my ideas. Review collected by and hosted on G2.com.

This is an easy to use system, with a huge catalogue of high quality and trendy items. There are options to make donations, and to purchase gift cards or vouchers for your favorite stores. I use it often - not only to receive, but also to give points. it is exciting to receive a points award and jump into the catalogues. They offer a mobile app which works well. Quick service from their customer servce team if you need it. Review collected by and hosted on G2.com.

Delivery times for some items can be a bit long, but other than that, I have no dislikes. The system works well and provides great opportunities for leaders and team members to recognize colleagues for good work. Review collected by and hosted on G2.com.

The options within Culture Cloud are almost endless and the system is so easy to use. There are so many ways to recognize great work and then the value for the points you collect make it worthwhile no matter what choice you make. When I did make a mistake ordering a gift card, they answered almost immediately and the support person was very professional, not only knew how to fix my issue, but took the time to adress it immediately so I didn't have to wait and wonder if it got done. Review collected by and hosted on G2.com.

The only thing I can say I dont like is the e-cards and sometimes be a bit cheesy. I realize they have to be generic and simple but it is sometimes hard to find something appropriate. Review collected by and hosted on G2.com.

I like the ability to reward great work with points that can be redeemed for gift cards, gifts, food, and experiences. There is a wide variety of options and the selections are functional / useful items. Review collected by and hosted on G2.com.

I genuinely don't have any negatives or "could be improved"s - I think this is a great service. I've ordered dozens of products and have had one vender (not OC) ship 1 less of the item than intended. OC reached out and got it taken care of in less than one day, showcasing excellent customer service. Review collected by and hosted on G2.com.

The user-friendly UI of Culture Cloud by O.C. Tanner makes it easy to celebrate achievements and express appreciation in real time. Also, we can see employee appreaciating each other which gives visibility and increases transparency. Review collected by and hosted on G2.com.

UI on Mobile App (Android) can be more user friendly. You may find it hard to navigate through the features. Also, I personally feel the app is slightly laggy, which impacts the overall user experience. Review collected by and hosted on G2.com.

What I like best about Culture Cloud by O.C. Tanner is its user-friendly platform and the outstanding customer support. Recently, I accidentally flagged two notes in my yearbook. I reached out to customer support, and Natalie McWaters, the Recipient Specialist, provided exceptional assistance. She responded quickly, unflagged my notes, and ensured everything was resolved effortlessly. Her polite and professional approach made the experience stress-free. The ease of use of the platform combined with the responsive and efficient customer service makes Culture Cloud a standout tool for recognition and engagement. It’s clear that the team values their users and is committed to delivering top-notch support. Highly recommended! Review collected by and hosted on G2.com.

I haven’t encountered anything I truly dislike about Culture Cloud by O.C. Tanner so far. The platform is intuitive, and the customer support experience has been excellent. However, one area for improvement could be adding more clarity around certain features. For example, when I saw the flag icon, there wasn’t an indication of what it was for. When I clicked it, my note was flagged without an option to unflag it myself, which caused some confusion. While customer support resolved the issue quickly, having tooltips, clearer explanations, or even more tutorials for navigating features like this would enhance the overall user experience. Review collected by and hosted on G2.com.

The way in wich we are able to spend our awards is so simple and the site is very user friendly. I moved since my last use of the site so I had to change my address. I reached out to have assistance and was given help the very next day and was able to click the send button and get my order coming. Review collected by and hosted on G2.com.

No dislikes. All ran smoothly for me. Everything I needed to know was provided. Review collected by and hosted on G2.com.

I love the idea that your peers and managers may give you a reward and a compliment that can be turned into gifts to treat yourself. They have a great diverse line of products to choose from with something for everyone and every point amount. The products are point priced fairly. It is a great program that I am glad my employer has given us. Review collected by and hosted on G2.com.

The only downside I have found is the last item I used my points for was not what I expected and I proceeded with a return request and found out I am responsible for paying for shipping the item back. Unfortunately the item was a boxed set of pots and pans so it is going to be pricey to return. Review collected by and hosted on G2.com.

A great engine to provide and track employee recognition. Review collected by and hosted on G2.com.

Search parameters are very limited, making it difficult to find previously submitted messages. I

Timeframe for customer support to respond to inquiries is unacceptable. Review collected by and hosted on G2.com.