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Crunchtime Reviews & Product Details

AB
Restaurant Technology Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Crunchtime?

I like the accessbility best about Crunchtime, it is there for our daily documentation as far as checklist, inventory list and etc. One of our daily tools we use to be productive in the restaurant industry. Customer Service is amazing, my rep is Jessica Schwartz is the best. Intergration and Implementation helps our day to day functions. Review collected by and hosted on G2.com.

What do you dislike about Crunchtime?

Nothing at all. great product, no complaints at all. Review collected by and hosted on G2.com.

What problems is Crunchtime solving and how is that benefiting you?

Crunchtime is used for all of our safety and daily checklist from food safety temp checks to compliance audits which keeps our business honest and accurate. Review collected by and hosted on G2.com.

Crunchtime Overview

What is Crunchtime?

Crunchtime is how the world’s top restaurant brands achieve ops excellence in every location. Our software is used in over 100,000 locations in 100+ countries to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits. Crunchtime enables customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys, and P.F. Chang's to control food and labor costs, and deliver great guest experiences. For more information, visit Crunchtime.com.

Crunchtime Details
Product Website
Languages Supported
Arabic, English, Japanese, Malay, Polish, Russian, Spanish, Thai, Vietnamese, Chinese (Simplified), Chinese (Traditional)
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Product Description

Crunchtime Restaurant Operations Software sends your restaurants actionable information to the right people, at the right time, on any device.


Seller Details
Company Website
Year Founded
1995
HQ Location
Boston, MA
Twitter
@GetCrunchTime
1,145 Twitter followers
LinkedIn® Page
www.linkedin.com
351 employees on LinkedIn®
Description

Crunchtime is a leading provider of restaurant management software, offering solutions that help businesses streamline operations, optimize labor, manage food costs, and enhance overall efficiency. Their platform caters to various aspects of restaurant management, including inventory control, operational reporting, and workforce management. With a focus on empowering restaurant operators with actionable insights, Crunchtime aims to improve profitability and performance in the fast-paced foodservice industry. For more information, visit their website at [crunchtime.com](https://www.crunchtime.com).


Pete S.
PS
Overview Provided by:

Recent Crunchtime Reviews

JS
Josh S.Mid-Market (51-1000 emp.)
5.0 out of 5
"It’s awesome and helps the financial growth of the company"
User friendly it's easy for the crew to use it
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Easy user experience"
Crunchtime is a great tool for any business. I use it most for inventory, reviewing the difference between the actual and theoretical.
AB
Aspen B.Mid-Market (51-1000 emp.)
5.0 out of 5
"Zenput - Crunchtime"
I like the accessbility best about Crunchtime, it is there for our daily documentation as far as checklist, inventory list and etc. One of our dail...
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Crunchtime Media

Crunchtime Demo - CrunchTime Food & Labor Operations Platform
Inventory management, food costing, team scheduling, labor law compliance, deep-dive analytics -- CrunchTime is the food and labor operations platform for the world's best run restaurants.
Crunchtime Demo - Inventory, food cost, and vendor management
With real-time, perpetual inventory, you always know what’s on hand and can easily automate sales forecasting to streamline ordering and prep. Drill down into problem areas with product-level actual vs. theoretical food cost analysis.
Crunchtime Demo - Labor & Scheduling
Save time each week by automated shift scheduling, providing labor alerts, and ensuring local labor law compliance. Give employees mobile access to see their schedule, request time off, and swap shifts.
Crunchtime Demo - Talent Development
Drive operational effectiveness with a metrics-based learning and development solution optimized for the hospitality industry. Raise staff competency, reduce turnover, and create engagement with 13 different types of content. Managers can see live updates on the dashboard and easily automate assi...
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42 out of 43 Total Reviews for Crunchtime

4.3 out of 5
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42 out of 43 Total Reviews for Crunchtime
4.3 out of 5
42 out of 43 Total Reviews for Crunchtime
4.3 out of 5

Crunchtime Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for CrunchtimeQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Restaurants
AR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Crunchtime?

I really enjoy the UI and the layout the new update has provided. The buttons are bigger, the quick links are tools my business uses daily and I really enjoy the tasks UI being apart of the dadhboard. I know it was jointed together previously but considering almost everything is on the dashboard is help. Review collected by and hosted on G2.com.

What do you dislike about Crunchtime?

Though, with the layout being as it is, training people can be a bit confusing as more tools that cater to our business more are not as easy to find via the quick links provided.

I don't also find it helpful that when an accident does occur, like ordering a truck and cancelling it-- the order still goes through. I have immediately canceled an order right after submitting as well. Review collected by and hosted on G2.com.

What problems is Crunchtime solving and how is that benefiting you?

Inventory is a breeze when it comes down to end of month. The numbers of %'s of theoretical vs actual helps bring a better visual for our managers and how they can eliminate waste. Review collected by and hosted on G2.com.

JS
Facilities manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Crunchtime?

User friendly it's easy for the crew to use it Review collected by and hosted on G2.com.

What do you dislike about Crunchtime?

Nothing it works well with our stores and helps maintain food cost Review collected by and hosted on G2.com.

What problems is Crunchtime solving and how is that benefiting you?

It helps us track food cost and labor Review collected by and hosted on G2.com.

Verified User in Restaurants
UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Crunchtime?

Crunchtime is a great tool for any business. I use it most for inventory, reviewing the difference between the actual and theoretical. Review collected by and hosted on G2.com.

What do you dislike about Crunchtime?

Not a huge fan of the labor potion of crunchtime. Review collected by and hosted on G2.com.

What problems is Crunchtime solving and how is that benefiting you?

Variance between the actual COGS and theoretical. Review collected by and hosted on G2.com.

AR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Crunchtime?

I like how easy it is to navigate crunchtime its super simple, easy to use. It saves me a lot of work and it is very beneficial when you are in a hurry. I like the main page how it shows all the numbers in the first page. Saves you time when your not constantly looking for the info that you need. Review collected by and hosted on G2.com.

What do you dislike about Crunchtime?

I have nothing bad to say about crunchtime. Review collected by and hosted on G2.com.

What problems is Crunchtime solving and how is that benefiting you?

Crunchtime makes it super simple to create a schedule for my business. It helps control the amount of money we spend on labor and helps me see what we are spending on labor and helps so I dont spend too much. Review collected by and hosted on G2.com.

Response from Thao Littler of Crunchtime

Hi Alicia - We're thrilled to hear that you find Crunchtime easy to navigate and helps your team control your labor costs! We appreciate your support and are committed to keep improving our platform to meet your teams' needs.

Verified User in Food & Beverages
AF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Crunchtime?

I like the visibility we have across locations. I love the dashboard, it is user friendly!

Great customer service! Review collected by and hosted on G2.com.

What do you dislike about Crunchtime?

I don't like that you can't organize the order guide without using templates and there is no place to add a par amount. Also, when using a tablet to order we can't use a template. Review collected by and hosted on G2.com.

What problems is Crunchtime solving and how is that benefiting you?

More visibility for users and ability to do more functions at the restaurant level. For example complete our own product transfers Review collected by and hosted on G2.com.

PP
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Crunchtime?

I love Crunchtime due to the fact that you have all of your information in 1 place. With being a university, we have several programs that we work with. At least with CT, it's all there in one place. It makes what I do easier to organize. Review collected by and hosted on G2.com.

What do you dislike about Crunchtime?

Really my only complaint about Crunchtime is Biz IQ. It is not a friendly program and it is not easy to use. Review collected by and hosted on G2.com.

What problems is Crunchtime solving and how is that benefiting you?

Being able to post multiple locations from one spot is genius. Again, in the university setting, we have 52 locations that we manage and currently I have to manage them by location. Our locations do not always do what we ask them to do. Review collected by and hosted on G2.com.

Response from Thao Littler of Crunchtime

Hi Paula! Thank you for your feedback. It's great to hear that using Crunchtime simplifies your university processes across 52 (wow!) locations. I appreciate what you have to say about BizIQ. I can't give too much away at the moment, but the team is working on making some major improvements to it, and we can expect those updates to go live very soon. In the meantime, please don't hesitate to reach out to our support team or your CSM for any help and support. Thanks again!

JS
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Crunchtime?

One of my companies core values is 1% better. We constantly look to improve and Crunchtime is the same way Review collected by and hosted on G2.com.

What do you dislike about Crunchtime?

Certain limitations to some of the reports. There's a fantastic daily breakdown in NetChef on the dashboard, but its only accessible for the current day. I would love if this report could be accessed for past dates Review collected by and hosted on G2.com.

What problems is Crunchtime solving and how is that benefiting you?

Labor focus and drilling down inventory variances Review collected by and hosted on G2.com.

Response from Thao Littler of Crunchtime

Hi there, Jessica! It's great to hear that Crunchtime is helping you with labor focus and inventory variance analysis. We're always striving to enhance our platform, and I'm glad that this value aligns with your company's core values, too! Thank you for your feedback about some of the report limitations you're facing—I'll take that to the team, but I'd also like to invite you to submit your idea to the Ideas Portal!

Jessica P.
JP
Manager of F&B Inventory Systems
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Crunchtime?

Between the intelligence in the platform and the teams supporting their clients, Crunchtime is best in class! Consistently focused on their customers and always looking for ways to improve. Review collected by and hosted on G2.com.

What do you dislike about Crunchtime?

In over 7 years of using the platform, I have nothing to share negatively. When opportunities have arised, Crunchtime has always answered the call. Review collected by and hosted on G2.com.

What problems is Crunchtime solving and how is that benefiting you?

Crunchtime supports our vast business by providing our operators the tools to own their COGS with easy, quick answers and navigation. Review collected by and hosted on G2.com.

Response from Thao Littler of Crunchtime

Thank you for your kind words, Jessica! We're committed to providing top-notch support and continuously improving our platform to meet our customers' needs, and it's always great to know when our customers and partners can see that too. Please let us know whenever you need any help or support!

Chloe Mae G.
CG
Business Management Systems SME
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Crunchtime?

Crunchtime is an awesome platform all of our stores use for inventory, labor, etc. It makes it easy for us to keep our stores organized and functioning at our highest capacity. Review collected by and hosted on G2.com.

What do you dislike about Crunchtime?

We have a few issues with data importing and exporting, but knowing it is on the roadmap this year gives us hope for more functionality! Review collected by and hosted on G2.com.

What problems is Crunchtime solving and how is that benefiting you?

Keeps the restaurants organized and allows up to oversee their operations at a corporate level but using reporting. Review collected by and hosted on G2.com.

Response from Thao Littler of Crunchtime

Hi Chloe Mae! Really great to hear that your stores are functioning at an optimized level with Crunchtime's help. And thanks so much for your feedback about the data importing and exporting issues. We're actively working on improving this functionality to provide a better experience for our users (as you already heard from our monthly webinar). Please let us know if there's anything we can help support you on at this time!

Verified User in Restaurants
AR
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Crunchtime?

Live data, food cost accuracy, and easy to update. Review collected by and hosted on G2.com.

What do you dislike about Crunchtime?

CSM support. Once you're rolled out, we no longer become a priority. Review collected by and hosted on G2.com.

What problems is Crunchtime solving and how is that benefiting you?

Labor and sales Review collected by and hosted on G2.com.

Response from Thao Littler of Crunchtime

Thank you for your feedback regarding our CSM support. We're sorry to hear that you feel your needs haven't been prioritized after the rollout.

Your experience is important to us, and we're committed to improving our support process. To help us better understand and address your concerns, could you provide more details on specific instances where you felt support was lacking? This will allow us to identify the areas where we need to improve and ensure we provide the level of service you expect. You can also reach out to our support team directly at support@crunchtime.com for any immediate concerns.

Thank you again for bringing this to our attention. We value your input and are dedicated to making Crunchtime better for all our users.