Creovai Reviews & Product Details

I love that I no longer have to take substantial amount of time out of my day to review calls. Rather than just looking at a sample size, I am able to review 100% of my agents calls. The plug and play was so seamless that it really didnt require anything from our IT team. The team at Creovai that we have been able to work with has just been amazing. Review collected by and hosted on G2.com.

The only downside is the amount of time it takes to build out the things you would like to use such as dashboards or the phrasing for certain things to trigger when searching. Review collected by and hosted on G2.com.

Ease of use with a minimal learning curve. The ability to precisely locate segments of calls through the accurate AI transcripts can not be understated in how handy it is. Having sensitive data automatically omitted by the AI is also fantastic and saves a lot of time and worry. Review collected by and hosted on G2.com.

The returned results for calls can be very visually cluttered, and there are no options to customise how the returned results appear. For a different job role, having all of the information available on a certain call can be helpful, but for my role I just need to see the agent name and number. This is only a minor gripe and should not detract from the great features Creovai otherwise offers. Review collected by and hosted on G2.com.

Used the software for over a year and have been really aware of the improvements. Specially with the most recent update were calls are sumarized. It makes it easier to follow and to locate specific information. Specially useful in long calls with lot of information shared. This is a Must! Review collected by and hosted on G2.com.

There are still some issues regarding specific words accuracy. Some times the IA still doesn't understand some words. Most notorious with some accents. It has been improved, but there is still room to fix it. Review collected by and hosted on G2.com.

The reports and the dashboard feature. I have hands-on experience leveraging AI analytical tools to analyze large datasets, uncover insights, and drive data-informed decision-making across various business functions Review collected by and hosted on G2.com.

Improve transcription for Mono calls - I know the fact that this is going to be an issue with Mono audio recordings but there is still an area of improvement and quality of transcripts can be better Review collected by and hosted on G2.com.

Creovai has become a key tool for our quality monitoring. Its detailed interaction analysis and alerts help us quickly identify areas for improvement. Review collected by and hosted on G2.com.

I'm still waiting to be able to work with interactions in Spanish. Review collected by and hosted on G2.com.

Streamlines dashboard statistics and KPI tracking, QA is organized in an easy to understand way that is geared towards efficiency. Excited to get access to the scheduling assistant and AI support in call flow and organization of company documents Review collected by and hosted on G2.com.

It would be awesome to have access to the new features offered by Creovai but unfortunately getting access to those features requires additional funds. Making improvements and aquiring another company is great to supplement Tethr, it shouldn't require additional purchases to be made to get access to those features. Review collected by and hosted on G2.com.

As an insight analyst for a large energy company, I need to efficiently and quickly locate phone calls with specific criteria for my insights. Creovai (formerly Tethr) excels in this area by allowing me to fine-tune search criteria beyond the standard agent, name, date, and type of call. I can search for key specific words and have those calls transcribed in real-time. The ability to save and continually update my personal search dashboards has made my workflow significantly more efficient compared to previous products I've used. When I first accessed the tool, I had no instructions yet found it easy to navigate. The more I use Creovai, the more I appreciate its capabilities. I've been using it for about 10 months now, and it continues to impress me. Review collected by and hosted on G2.com.

The only drawback I’ve encountered with the tool is its automatic removal of what it interprets as personal information. Since part of my role involves verifying that correct addresses and phone numbers were provided, this feature limits my ability to use the tool for that purpose. However, this automatic redaction makes it a great tool for showcasing to a larger audience during listening sessions. Review collected by and hosted on G2.com.

I like how it shows a description of all my calls. It helps me know how i am doing on all calls. Review collected by and hosted on G2.com.

The only thing i dislike is how it translates certain things incorrectly and counts against. Review collected by and hosted on G2.com.

Building out reports and dashboards is easy

Very easy to show the data in a way that I want to show it

Reports are usually pulled very quickly - as in there's not a long wait time for the report to fully generate. Review collected by and hosted on G2.com.

I would like to see a better form of month over month averages.

It's annoying that you need to manually share reports/dashboards with people instead of just sending them a share link Review collected by and hosted on G2.com.

Reports and simple and understand by all. Review collected by and hosted on G2.com.

It does not give us an access for evalution form hirarky and does not allow to prepare a reports using groups. Review collected by and hosted on G2.com.