Crazy Egg Reviews & Product Details

As a UX designer I like being able to easily see how users are interacting with a web page and all of the helpful filters found in the confetti reports. The customer support is super helpful too. My company just launched a new page to our site and we where seeing some weird click patterns. I reached out to support and J.L Neilson too the time to record a video describing what bot traffic interactions look like, and provided a general insight as to what bot traffic is because I asked them to "what is bot traffic". I was able to share the video with my coworkers and stakeholders and now we're investigating which social media source is the cause of the bot traffic. Thanks again J.L Neilson. Review collected by and hosted on G2.com.

I wish it integrated with google analytics. I also wish it was easier to see reports from nav menues. Review collected by and hosted on G2.com.

It's super capable platform for click tracking, snapshots, session recording & now A/B testing and all way way way more affordable.

Their service is 2nd to none, I use heaps of marketing tech platforms and Crazy Egg reply within minutes or hours at worst, with very tangible, practical support, fix bugs, etc like nothing else.

I've used Crazy Egg on and off for about 15 years, their product's only improved and they haven't jacked up the price like all others. Review collected by and hosted on G2.com.

It's silly, but the branding & name doesn't really represent the quality/integrity of this product. Others have trend/fancy marketing, which my clients love and opt for, but really this product is better.

There are some quirky interface moments, and the A/B testing platform has some minor limitations but we easily work around them. Review collected by and hosted on G2.com.

I've been using Crazy Egg for the past few months, and it's truly transformed the way I analyze user behavior on our website. The platform's heat maps are incredibly intuitive and provide a clear visual representation of where users are clicking, scrolling, and spending their time.

The user interface is easy to navigate, making it straightforward to analyze heat maps. I particularly appreciate the real-time data updates, which allow us to make swift, data-driven decisions. Additionally, the insights gained from the heat maps have been invaluable in optimizing our site’s layout and improving overall user experience.

Customer support has been top-notch, with responsive and knowledgeable staff who are always ready to assist with any questions. Review collected by and hosted on G2.com.

While Crazy Egg is great for visualizing user behavior, it lacks some of the advanced analytics and segmentation features offered by more comprehensive tools like Google Analytics. However, as we're a healthcare entity, it works perfectly for us. Review collected by and hosted on G2.com.

The service is easy to set up and get going, especially on Wordpress where they have a plugin available. Review collected by and hosted on G2.com.

I signed up for a trial with Crazy Egg yesterday, and now I'm getting bombarded with emails from contact@crazyegg.com. I'm not kidding—I’ve received over 1,200 emails in the last 24 hours. Plus, Crazy Egg messed up our website search when we ran their A/B test service. I get it; our setup is complicated, and these things happen. But I reached out to their support team and haven't heard back.

I also contacted them about the email spam issue and got a reply from JL, who didn't apologize but asked for an example of the email. That was the last I heard from them. Since I can't deal with this constant stream of emails, I'll have to cancel the service and set up a spam filter to stop the bombardment.

I'm surprised by the absurdity of this problem and the lack of customer care, especially since Crazy Egg is co-owned by Neil Patel, a well-known figure in SEO. You'd think they would pay more attention to their customer service. Getting spammed by an established company that's been around for almost 20 years is something you'd expect from a startup, not them. Review collected by and hosted on G2.com.

I enjoy the insight the software provides. Review collected by and hosted on G2.com.

There isn't anything I "dislike," but there is a small learning curve for the various applications. Review collected by and hosted on G2.com.

Crazy Egg is very easy to use and we can visualize the activity of the visitors to our website. Through this, we can review the quality of our website. Crazy Egg does not require any coding skills to set up. Review collected by and hosted on G2.com.

Honestly, there is not much to hate about the crazy egg. Review collected by and hosted on G2.com.

Super easy to integrate, and has some additional cool features outside of heatmaps like A/B testing, surveys, and CTAs. Can also take recordings of actual user experiences on the site, which is very helpful for identifying errors. Review collected by and hosted on G2.com.

Nothing comes to mind - it's a great service at a great price. Review collected by and hosted on G2.com.

Heatmaps, live recordings of incoming traffic Review collected by and hosted on G2.com.

The trial they offer is designed to prey on customers who don't cancel the subscriptions. Firstly they show you in big bold letters the monthly payment you will be paying after your trial ends and in small letters down below they say this is billed annually.

They don't notify you when your trial is about to end and when you try to cancel your trial preemptively they also end your trial, hoping that you forget later. And then you're immediately put on the annual plan Review collected by and hosted on G2.com.

Very easy to setup and implement on my sites, a very fast and efficient customer support and ever improving with us, customers, in mind. Review collected by and hosted on G2.com.

I dislike absolutely nothing. Love it and recommennd it quite alot. Review collected by and hosted on G2.com.

I found the variety of reports really helpful to understand how users interacted with my pages. Definitely helped our team improve user experience and optimize conversions. Review collected by and hosted on G2.com.

I didn't like that I had to set up new snapshots anytime I made a change on one of my pages that was included in the live test. Review collected by and hosted on G2.com.