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Crazy Egg Reviews & Product Details - Page 5

Crazy Egg Overview

What is Crazy Egg?

Since 2005, Crazy Egg has helped hundreds of thousands of website owners pay attention to every website visitor, so they can get the most out of every website visit. With access to 5 different types of heatmaps, a visitor recordings/session replay tool, A/B testing, AND surveys, you have the complete package to transform your business by improving your user experience.

Crazy Egg Details
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Product Description

Since 2005, Crazy Egg has helped hundreds of thousands of website owners pay attention to every website visitor, so they can get the most out of every website visit. With access to 5 different types of heatmaps, a visitor recordings/session replay tool, A/B testing, AND surveys, you have the complete package to transform your business by improving your user experience.

How do you position yourself against your competitors?

Crazy Egg is unique and differentiated because we give you the ability to test new ideas and make changes via our A/B Testing tool. Data is no longer enough. We believe you need to be able to act on it -- quickly.

*We focus on Tracked Pageviews, not every visit to your site.*

Even if you have a site with 1,000,000 visitors, you'll only be charged for the Traffic that comes to the pages that you choose to track. No need to add and remove code from your site to manage costs.

*Crazy Egg plans come with 1-2 years of historical data.*

30 days of data history isn’t enough, especially for ecommerce companies who have seasonal fluctuations and want to compare performance against past months and even years.


Seller Details
Seller
Crazy Egg
Year Founded
2006
HQ Location
La Mirada, CA
Twitter
@CrazyEgg
44,375 Twitter followers
LinkedIn® Page
www.linkedin.com
33 employees on LinkedIn®

Crazy Egg S.
CS
Overview Provided by:

Recent Crazy Egg Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Crazy Egg provides great insight and is useful for any business!"
I enjoy the insight the software provides.
Erik K.
EK
Erik K.Mid-Market (51-1000 emp.)
4.0 out of 5
"Super helpful education and insight about bot traffic from J.L. Neilsen"
As a UX designer I like being able to easily see how users are interacting with a web page and all of the helpful filters found in the confetti rep...
Simon S.
SS
Simon S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Long time fan: The most underrated screen recording, click tracking and A/B testing platform"
It's super capable platform for click tracking, snapshots, session recording & now A/B testing and all way way way more affordable. Their service ...
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Crazy Egg Media

Crazy Egg Demo - Snapshot Reports: Heatmap
See at-a-glance what people are clicking on and what they’re ignoring. You'll find hotspots of high click activity and blue areas with low click activity.
Crazy Egg Demo - Snapshot Reports: Scrollmap
Find out exactly where visitors start to lose interest. See what content people scroll past and learn whether you're positioning your most valuable information above the average fold.
Crazy Egg Demo - Snapshot Reports: Confetti Report
Target key segments by tracking important click metrics using 22 different filters including referrer, new vs returning visitors, and UTM codes.
Crazy Egg Demo - Snapshot Reports: Overlay Report
Explore the exact number and segments of clicks on every element on the page. You'll have access to the same 22 different filters as the Confetti Report.
Crazy Egg Demo - Visitor Recordings/Session Replays
Watch visitors navigating through your website in real time, and see where they get frustrated and what causes them to abandon the page.
Crazy Egg Demo - A/B Test
Act on your findings from Snapshot Reports and User Recordings by easily creating A/B tests to optimize your web experience and increase your conversions. Our WYSIWYG lets you make instant changes to your page, no code necessary.
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Video Reviews

115 Crazy Egg Reviews

4.2 out of 5
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115 Crazy Egg Reviews
4.2 out of 5
115 Crazy Egg Reviews
4.2 out of 5

Crazy Egg Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Crazy EggQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Biotechnology
UB
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Crazy Egg?

Easy to use interface that allows succinct videos watching users interact with your website. It allows autoplay, so you can just sit back and gauge what gets the most clicks and how people's typical user experience flows. Review collected by and hosted on G2.com.

What do you dislike about Crazy Egg?

There are limits on how much storage you can have on your account depending on the plan you have. As an early stage start-up this can be difficult since we don't have a lot of capital to spend right now despite this being such a crucial service to make us successful. Review collected by and hosted on G2.com.

What problems is Crazy Egg solving and how is that benefiting you?

We look at where people are pausing and clicking. We already have a sense of traffic to the site and which pages get the most clicks, but this really helps us see how this happens. When they use our search function, we already get a list of search terms that potential customers are looking for, but we don't see searches that go unfinished, or that they didn't click through all the way. Review collected by and hosted on G2.com.

Chris T.
CT
Front-end Developer
Internet
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Crazy Egg?

Crazy egg is incredible for showing the heatmaps and for understanding the behavior of the clients. Review collected by and hosted on G2.com.

What do you dislike about Crazy Egg?

The limits of snapshots, but it's understandable, as the snapshots must have a limit. Review collected by and hosted on G2.com.

Recommendations to others considering Crazy Egg:

Check them on a regular basis, and install them on as many websites as possible. Don't be afraid of A/B Review collected by and hosted on G2.com.

What problems is Crazy Egg solving and how is that benefiting you?

I can see the behavioral patterns of the users on the pages we are building. Review collected by and hosted on G2.com.

Verified User in Consumer Goods
UC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Crazy Egg?

The heatmaps listview which can breakdown and show the elements clicked is a cut above the rest, the recordings are especially vital as well. Review collected by and hosted on G2.com.

What do you dislike about Crazy Egg?

I would have preferred to manage and create recordings the way we manage snapshots.

The loading times between pages can often be too long but not always. Review collected by and hosted on G2.com.

Recommendations to others considering Crazy Egg:

If you looking for a tool that provides heatmap, recordings and A/B testing then crazy egg is a great place to start. Review collected by and hosted on G2.com.

What problems is Crazy Egg solving and how is that benefiting you?

With crazy egg we can get better understanding of user behaviour, what are they clicking on can be seen from heatmaps, how they flow through a site can be seen from recordings. These aid in unearthing what users are doing and give some hints at why they do it. Review collected by and hosted on G2.com.

Verified User in E-Learning
AE
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Crazy Egg?

We have loved using the recordings feature to watch how users are engaging (or not!) with our content. We've made multiple informed tweaks to content structure, order, and content based on how we see our users interacting. Review collected by and hosted on G2.com.

What do you dislike about Crazy Egg?

Sometimes CrazyEgg provides so much info and insight it can be a bit overwhelming to figure out where to focus efforts. Review collected by and hosted on G2.com.

Recommendations to others considering Crazy Egg:

Don't make any assumptions about what your users are doing - we were constantly making incorrect assumptions that Crazy Egg corrected. Review collected by and hosted on G2.com.

What problems is Crazy Egg solving and how is that benefiting you?

We are solving the problem of not knowing how our users behave. We have previously been able to roughly estimate - but we were usually pretty wrong! CrazyEgg helps us to analyze, predict, and tailor our site to user behavior. Review collected by and hosted on G2.com.

Verified User in Government Administration
UG
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Crazy Egg?

Confetti and Heat maps allow managers to quickly focus on issues that would otherwise be harder to translate for data analysts wanting to communicate usability issues up the chain. The recent additional of A/B and multivariate testing, along with session replay, has really brought the product and platform up to a new level. If their road map continues along this path, Crazy Egg is headed in a great direction for its users. Review collected by and hosted on G2.com.

What do you dislike about Crazy Egg?

There could be more integrations with Crazy Egg, in order to bolster it's power, connecting IDs from other commonly used analytics software. Also, the pricing model could be discounted for non-profit and government sectors, as they may not be able to afford higher tier services. Review collected by and hosted on G2.com.

Recommendations to others considering Crazy Egg:

If you are involved in web/digital support, design, engineering, or data analysis, Crazy Egg is something you should definitely consider adding to your software suite. It's ease of use alone makes it worth taking a look at and considering. Deployment through a tag management system means that once it's implemented, non-technical staff can fully exploit the software without needing to rely on the development team. Review collected by and hosted on G2.com.

What problems is Crazy Egg solving and how is that benefiting you?

Usability issues mostly, but also content design issues related to placement. Scrolling on various devices forces certain design choices, and CE is one tool we use to evaluate those decisions. Review collected by and hosted on G2.com.

Verified User in Hospitality
AH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Crazy Egg?

I was able to up my heat map and landing page testing game so much after having a chance to speak to some of the great support people at Crazy Egg. I learned both about new features that provided interesting insights, and also how to look at the heat mapping data and pull actionable information out of it. Review collected by and hosted on G2.com.

What do you dislike about Crazy Egg?

I haven't tried competitors so it's hard for me to make a comparison, but I don't have any complaints about Crazy Egg. Initially it was hard to share save and share old heat maps, but that feature has improved over the years as well. Review collected by and hosted on G2.com.

Recommendations to others considering Crazy Egg:

Take the time to work through the training and seek out the support team to make the most use of the support team. Review collected by and hosted on G2.com.

What problems is Crazy Egg solving and how is that benefiting you?

A heat mapping tool like Crazy Egg is an essential part of landing page and conversion rate optimization. There are so many insights that suggest improvements and things to test with the A/B testing aspect of the tool. Review collected by and hosted on G2.com.

German V.
GV
Associate Account Executive
Graphic Design
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Crazy Egg?

The software is very intuitive and easy to use. If you can't figure something out right away, the help center has answers to all the questions you may have. They also host webinars on different subjects to help educate us on the different functionalities we can use. Review collected by and hosted on G2.com.

What do you dislike about Crazy Egg?

So far I have not come across anything I dislike about CrazyEgg. Review collected by and hosted on G2.com.

What problems is Crazy Egg solving and how is that benefiting you?

CrazyEgg is helping us figure out internal and external traffic within our corporate website. It is also showing us visitor journey and where they are going and spending the most time, this will be helpful so we can decide what pages we need to add more content to or re-design. Review collected by and hosted on G2.com.

Fionn D.
FD
Digital Transformation Strategist - Multi Channel Strategy and Account Management
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Crazy Egg?

Easy to use. Great information for showing the client that current design is having a negative impact on conversions. Great customer service. Review collected by and hosted on G2.com.

What do you dislike about Crazy Egg?

Confusion over the tracking script implementation Review collected by and hosted on G2.com.

What problems is Crazy Egg solving and how is that benefiting you?

Website design issues which are having an negative impact on the user experience and conversions. Review collected by and hosted on G2.com.

Response from Rossi Khoung of Crazy Egg

Hi Fionn, thanks for taking the time to write this review and sorry to hear that there were some confusion over the tracking script implementation. Our support team (support@crazyegg.com) is a great resource to help troubleshoot any issues.

Verified User in Consumer Goods
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Crazy Egg?

Seeing the user journey in so much detail Review collected by and hosted on G2.com.

What do you dislike about Crazy Egg?

Nothing - I think it is great, not sure what I would do to improve. Review collected by and hosted on G2.com.

Recommendations to others considering Crazy Egg:

offer recommedations for improvements into how to address website sticky pages and ways to improve bounce rates Review collected by and hosted on G2.com.

What problems is Crazy Egg solving and how is that benefiting you?

- Allowed me to know which edits I need to change on my website to make the user journey more streamlined.

-Allowed me to identify erorrs/blind spots in my website Review collected by and hosted on G2.com.

Verified User in Design
ID
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Crazy Egg?

Quick and easy way to assess the site's activity based on user interaction, which helps to guide UX design decisions. Review collected by and hosted on G2.com.

What do you dislike about Crazy Egg?

Cost of the enterprise version, even it's a little cheaper than the competitor.

Scrollmaps colour coding is a little confusing.

When Performing a google search on your product, we see Hotjar as the first result. Review collected by and hosted on G2.com.

Recommendations to others considering Crazy Egg:

Crazy is a far more comprehensive product than its competitors. Review collected by and hosted on G2.com.

What problems is Crazy Egg solving and how is that benefiting you?

We were trying to investigate how a placement of a certain CTA button will affect our conversion rate. Crazy egg gave us the insight that the initial placement was incorrect, Review collected by and hosted on G2.com.