The G2 on Cordless

Cordless Overview

What is Cordless?

Cordless is an all-in-one telephony platform with AI-driven intelligence capabilities designed for customer-facing teams. Unlike other platforms, Cordless provides a full set of features, including AI-driven intelligence, at no additional cost. These capabilities enable teams to gain insight into the content of customer conversations, fostering a better understanding of what customers are calling about and making it easier to identify emerging topics and trends. Cordless’s AI-powered tools have been designed to enhance existing Customer Support workflows, facilitating key tasks, such as understanding first-call resolution without manual checks and ensuring compliance. One of Cordless’s standout features is enterprise-level reporting, allowing businesses to gain valuable insights into their communication patterns. What sets Cordless apart is the team’s dedication to a personalized experience. They are friendly and supportive, offering free phone number porting, tailored onboarding, and complimentary regular check-ins to ensure users get the most out of the system. They also provide prompt 24/7 incident support.

Cordless Details

Discussions

Cordless Community

Languages Supported

German, English, French, Hindi, Italian, Japanese, Dutch, Portuguese, Spanish

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Product Description

Cordless is a modern cloud-based call centre for customer support teams with built-in conversational intelligence. Cordless provides an all-in-one solution for customer support teams to talk to customers over the phone and gather deep insights from the conversations. With the transcriptions out of the box, sentiment analysis, auto-tagging of conversations, and deep integrations with the most popular CRMs, Cordless allows customer support managers to QA better, identify opportunities for training, Cordless is a modern cloud-based call centre for customer support teams with built-in conversational intelligence. Cordless provides an all-in-one solution for customer support teams to talk to customers over the phone and gather deep insights from the conversations. With the transcriptions out of the box, sentiment analysis, auto-tagging of conversations, and deep integrations with the most popular CRMs, Cordless allows customer support managers to QA better, identify opportunities for training, spot the trends in customer queries and communicate with the broader team.

Seller Details

Seller

Cordless

Year Founded

2020

HQ Location

London, GB

LinkedIn® Page

www.linkedin.com
3 employees on LinkedIn®

Overview Provided by:

Irina Bednova

Recent Cordless Reviews

4/17/2023

James W.Mid-Market (51-1000 emp.)

4.5 out of 5

"Smooth and streamlined experience"

Cordless is a great solution for calls. I especially like using it via browser where it provides a very easy-to-use yet feature-rich environment to...

4/14/2023

Ollie H.Small-Business (50 or fewer emp.)

5.0 out of 5

"Super simple setup and works perfectly. Exactly what you need."

Call quality is great and very easy to manage incoming conversations. Setting up our flows was done perfectly and the team are very happy to help w...

3/21/2023

Kristian B.Mid-Market (51-1000 emp.)

5.0 out of 5

"Dynamic and diligent collaborators, that have provided us with an excellent service."

They are very supportive of our goals as a company. They take feedback onboard and turn it into action.

Cordless Pricing

See all 2 Cordless pricing levels

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Cordless Media

Cordless Demo - Transcription out of the box

Cordless transcribes all conversations out of the box. This gives customer support leaders unprecedented insight into what's going on on the calls. You no longer need to listen to hours of conversations to select calls for QA, identify common queries or reward superstar agents capable of turning ...

Cordless Demo - Sentiment analysis of conversations

Cordless analyses the sentiment not only on the conversation level but on the phrase level as well. This allows managers to identify training opportunities and flag interactions that might need extra attention.

Cordless Demo - Team pulse for granular control

Our team pulse feature allows customer support managers to see all crucial real-time metrics in one place. Easy access to the number of missed calls, average waiting time, the number of people in the queue and the available team members helps you react quickly and stay in control of your operations.

G2 reviews are authentic and verified.

Here's how.

Lucy B.

Customer Support Manager

Mid-Market(51-1000 emp.)

Validated Reviewer

Review source: Organic

Dec 05, 2022

"Working with Cordless has been easy!"

What do you like best about Cordless?

Cordless has been super attentive and responsive to our needs. Whether that's suggesting a new feature, or troubleshooting a bug! Review collected by and hosted on G2.com.

What do you dislike about Cordless?

Working with Cordless has been seamless so far! Review collected by and hosted on G2.com.

What problems is Cordless solving and how is that benefiting you?

Cordless have brought a new dynamic to our telephony data. Helping us to better understand why customers call in for support. Review collected by and hosted on G2.com.

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