Convin.ai Features
What are the features of Convin.ai?
Call Analytics
- Call Recording
- Machine Learning
- Call Analysis
- Lead Qualification
Agent Performance Management
- Customer Scoring
- Speech-to-Text
- Artificial Intelligence
Quality Assurance
- Evaluation
- Calibration
- Reports
Engagement
- Feedback
- Dashboards
- Training
Performance
- Integrations
- Compliance
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Convin.ai Categories on G2
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Call Analytics
Call Recording | See feature definition | As reported in 337 Convin.ai reviews. Records sales calls and facilitates playback | 96% (Based on 337 reviews) |
Machine Learning | Based on 336 Convin.ai reviews. Utilizes machine learning technology to analyze recorded sales calls | 92% (Based on 336 reviews) | |
Call Analysis | Analyzes or facilitates the analysis of recorded and stored sales calls for insight This feature was mentioned in 337 Convin.ai reviews. | 94% (Based on 337 reviews) | |
Lead Qualification | As reported in 324 Convin.ai reviews. Leverages analytics to qualify and score calls in real time | 93% (Based on 324 reviews) |
Agent Performance Management
Customer Scoring | Leverages technology to rate or "read" recordings to determine the impact of sales calls This feature was mentioned in 334 Convin.ai reviews. | 93% (Based on 334 reviews) | |
Speech-to-Text | As reported in 338 Convin.ai reviews. Transcribes sales calls from speech to text | 93% (Based on 338 reviews) | |
Artificial Intelligence | Utilizes artificial intelligence technology to discover insights within recorded sales calls This feature was mentioned in 340 Convin.ai reviews. | 94% (Based on 340 reviews) |
Quality Assurance
Evaluation | As reported in 419 Convin.ai reviews. Provides tools for evaluating customer interactions | 93% (Based on 419 reviews) | |
Calibration | Offers features for maintaining fair and consistent scoring 420 reviewers of Convin.ai have provided feedback on this feature. | 92% (Based on 420 reviews) | |
Reports | Generates quality and performance reports This feature was mentioned in 421 Convin.ai reviews. | 94% (Based on 421 reviews) |
Engagement
Feedback | Based on 422 Convin.ai reviews. Tools for providing personalized feedback and coaching sessions | 93% (Based on 422 reviews) | |
Dashboards | Based on 421 Convin.ai reviews. Provides a centralized dashboard for agents to view their scores and feedback | 95% (Based on 421 reviews) | |
Training | Tools for educating and training agents 416 reviewers of Convin.ai have provided feedback on this feature. | 93% (Based on 416 reviews) |
Performance
Integrations | Based on 421 Convin.ai reviews. Integrates with other customer service or CRM software | 94% (Based on 421 reviews) | |
Compliance | Helps ensure customer privacy and data protection This feature was mentioned in 421 Convin.ai reviews. | 93% (Based on 421 reviews) |
