Video Reviews
Easy to use, automation is limited
Constant Contact Review
Email automation made easy
6,542 Constant Contact Reviews
Overall Review Sentiment for Constant Contact
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Many options for designs. And many premade designs. This makes it very easy to create things Review collected by and hosted on G2.com.
Sometimes difficult to use. Everything I need is there but it's not always easy to find them Review collected by and hosted on G2.com.
nothing so far, i have not had a positive experience and am in search of a new company to handle my automations. Review collected by and hosted on G2.com.
inconsistent customer service/support that does not care to solve your problem. Their only job - the ONLY thing I'm paying them for - is to send automated emails to my subscribers. They constantly say "we're working on it, give us four business hours" and then nobody calls back, and when I do get ahold of someone it's as though i'm describing the problem anew. it is crazy making and a huge waste of time. Review collected by and hosted on G2.com.
It gives me the ability to build campaigns easily. I use the reporting feature a lot which helps make future campaigns better. And the ability to use gifs is valuable to me! Review collected by and hosted on G2.com.
There are a lot of features that I can't do on a basic level that frustrate me. For example, the ability to customize poll design, embed video and more design customization aspects of email templates are pretty limited. Once you're in a template, there aren't very many options for design/layout customization. Review collected by and hosted on G2.com.
It is user friendly. Lots of options to customize the emails and templates, and give you insights and reporting on your campaigns. Review collected by and hosted on G2.com.
That every time you have to upload photos, it's a bit of a process. It would be easier for constant contact to sync with your photos folders and insert photos form there Review collected by and hosted on G2.com.
While I have used CC for years, when I do have a question, I can call, chat, or email. I prefer to call, so I can get an answer ASAP, and the folks answering the phone are 1000% knowledgeable. Review collected by and hosted on G2.com.
I really resent having so few inbox previews to use. Often, I am stuck not having enough, or having to decide if a campaign is worth using the previews I have left. Previews are very important to me because no matter how many steps I take to ensure it doesn't happen, things show up wonky on Apple devices, and a preview is the only way to catch when issues sneak through. Review collected by and hosted on G2.com.
Constant Contact allows me to target various audiences with specific messaging. I have more than 2500 email addresses broken into more than 20 different targets, but I can also combine a couple of lists when I need to that, too. Recently, I did an event that required an RSVP tracking and I combined Constant Contact with EventBrite to provide both changeable messaging leading up to the event as well as keeping tabs on those registering - a good one-two punch. Review collected by and hosted on G2.com.
I don't like when I want to resend the same message or alter it sightly that I have to change its title. It's also difficult to re-subscribe the unsubscribes who either do it inadvertently or because corporate filters automatically unsubscribe bulk sends. Review collected by and hosted on G2.com.
I truly enjoyed speaking to an actual person about the product, instead of emailing or having to troubleshoot issues myself. It was easy to get a hold of customer service. Review collected by and hosted on G2.com.
I was hoping to be able to embed a full PDF to my email, but this option doesn't appear to be available. A picture from the PDF is actually created and links do not work. Review collected by and hosted on G2.com.
The ease of sending an SMS or Email Blast, it is easy to design, test and send to the individual lists, it makes my job so easier than it was before. Thank you Constant Contact! Review collected by and hosted on G2.com.
There is not one thing that I dislike about constant contact. Review collected by and hosted on G2.com.
I love the data on the back end, the ability to notice duplicates, and the design software. We only used it once but it was ok. The design software was pretty easy to use. Review collected by and hosted on G2.com.
That no one really checks their email. Customer support was confused when I called. I would ask a question and get different answers from one representative to the next. Review collected by and hosted on G2.com.
Quick ramp up and easy to use. A variety of fonts and colors, plus drag and drop modules make building a campaign quick. Review collected by and hosted on G2.com.
It's a little quirky sometimes and the design ability using the existing modules is a bit limited. Spacing is always a problem when forwarding a mail. Review collected by and hosted on G2.com.
