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Constant Contact Reviews & Product Details - Page 96

Constant Contact Overview

What is Constant Contact?

We deliver for small businesses with powerful tools to simplify and amplify digital marketing. Whether it's driving sales, growing a customer base or engaging an audience, we help you build strong connections and generate powerful results. - Grow your audience Build your list fast with landing pages, social media lead ads, and more. - Deepen customer relationships Connect with people where they are—via text, email, or social—all from one platform, to drive more engagement and results for your business. - Simplify your social media Create and manage social posts and ads to generate awareness, drive leads and promote growth. - Sync with the apps you're already using Connect with digital tools you're already using to grow your business and sell more online, faster. Learn more at www.constantcontact.com

Constant Contact Details
Product Website
Languages Supported
Danish, German, English, French, Italian, Dutch, Norwegian, Portuguese, Spanish, Swedish
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Product Description

Whether you’re looking to reach more customers, sell more products, or simply share your passion with the world, Constant Contact has all the tools, features, and expert guidance you need to get online — and grow online — all in one place.

How do you position yourself against your competitors?

We know marketing and growing a small business is tough-- that's why everything we design is with you in mind. It's why we’ve evolved our platform with powerful new features like e-commerce, SMS and CRM that deliver you bigger results and why we’re building cutting-edge technologies like AI and Advanced Automations that help you do so much more in even less time.

Constant Contact helps the small stand tall by delivering you the marketing solutions and world-class technology to help your small business keep up, excel and grow.


Seller Details
Company Website
Year Founded
1995
HQ Location
Waltham, US
Twitter
@ConstantContact
68,938 Twitter followers
LinkedIn® Page
www.linkedin.com
1,133 employees on LinkedIn®
Description

Constant Contact provides email, social media and event marketing tools to help small businesses grow their customer base.


Courtney B.
CB
Overview Provided by:

Recent Constant Contact Reviews

AP
Amber P.Small-Business (50 or fewer emp.)
4.5 out of 5
"Great email marketing platform"
Provides all the basics needed to send regular marketing e-blasts.
Glen G.
GG
Glen G.Mid-Market (51-1000 emp.)
5.0 out of 5
"Constant Contact has a great ROI"
The ability to create custom emails and schedule campaigns to execute in a timely manner. The easy uploading of customers lists.
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
3.5 out of 5
"Good Value, Need More Bells & Whistles"
Great list management, A/B testing, and functionality.
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
4 people requested security information

Constant Contact Media

Constant Contact Demo - Campaign Builder
Get a multi-channel campaign in just a few clicks. Make a few selections and AI does the campaign building for you.
Constant Contact Demo - AI Content Generator
Use the power of the AI Content Generator to create content for emails, social posts, or SMS.
Constant Contact Demo - Drag-and-Drop Email Editor
Edit one of our hundreds of pre-built email templates or start from scratch with our simple to use drag-and-drop email editor.
Constant Contact Demo - SMS Marketing
Reach your customers wherever they are with SMS Marketing.
Constant Contact Demo - Social Posting
Plan and post your social media messaging across platforms with our Social Posting tool.
Constant Contact Demo - Real-time reporting
Watch your sends, opens, clicks and more. In-depth reporting allows you to watch the performance of your campaigns over time and see who is engaging and who isn't.
Marketing Automation for Small Business
Play Constant Contact Video
Marketing Automation for Small Business
Campaign Builder - Get a multi-channel campaign in just a few clicks.
Play Constant Contact Video
Campaign Builder - Get a multi-channel campaign in just a few clicks.
BrandKit - just plug in your URL, then let AI pull your logo, colors, and imagery from your website into a library of customizable branded assets to use across emails, social posts, and more.
Play Constant Contact Video
BrandKit - just plug in your URL, then let AI pull your logo, colors, and imagery from your website into a library of customizable branded assets to use across emails, social posts, and more.
AI Content Generator - Enter a few details about what you want to say, and let AI write multiple messages you can modify to fit your needs.
Play Constant Contact Video
AI Content Generator - Enter a few details about what you want to say, and let AI write multiple messages you can modify to fit your needs.
SMS Marketing - Reach your customers wherever they are with SMS Marketing.
Play Constant Contact Video
SMS Marketing - Reach your customers wherever they are with SMS Marketing.

Official Downloads

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Video Reviews

6,542 Constant Contact Reviews

4.1 out of 5
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6,542 Constant Contact Reviews
4.1 out of 5
6,542 Constant Contact Reviews
4.1 out of 5

Constant Contact Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Constant ContactQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Environmental Services
UE
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Constant Contact?

Easy to use. Easy to upload lists and also make campaigns. Also easy to teach people how to use it. Resending campaigns and scheduling the campaigns is also easy to use. Review collected by and hosted on G2.com.

What do you dislike about Constant Contact?

They don't have an email contact for support. Other than that, their customer service helps over the phone but some people just don't have time over the phone. Constant Contact is easy to use and simple to understand for beginners. Review collected by and hosted on G2.com.

What problems is Constant Contact solving and how is that benefiting you?

They are solving the issues on sending to deliverability rate and being able to send them quick and easy. So it's easy to use for beginners. There have been an increase of sales because of the quick and easy use of Constant Contact. Review collected by and hosted on G2.com.

Response from Suneep Nair of Constant Contact

Thanks for the review! It sounds like you've had a good time with the product, overall. It's true we do not offer email support, but we do offer additional support channels besides phone! We have chat support, support through Twitter and Facebook, and on our very own Community page! You can review our support options here: https://community.constantcontact.com/help-center

Molly F.
MF
Newborn Care Specialist
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Constant Contact?

I like the design and features. So far, it has done what we need it to do. Review collected by and hosted on G2.com.

What do you dislike about Constant Contact?

Editing our newsletter is very difficult. It is hard to customize and make it in an efficient way. I end up haveing to recreate it from scratch. Also, trying to figure out how to export to a PDF took a while as well. Review collected by and hosted on G2.com.

What problems is Constant Contact solving and how is that benefiting you?

Sending our newsletter out to all of our superintendents instead of having to send it individually. This saves us time to do other tasks. It is highly difficult to customize though. Review collected by and hosted on G2.com.

Response from RJ McLaughlin of Constant Contact

Hi Molly! Thank you for the review. I'm sorry to hear you might be having some trouble with creating your email campaigns. We'd love to hear more about specific hurdles you're having when trying to customize. Please reach out to us at social_support(at)constantcontact(dot)com with your username, a reference to this review, and the name of an email campaign you're having trouble with.

SB
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Constant Contact?

Easy to prepare our Newsletters and event platform for registration Review collected by and hosted on G2.com.

What do you dislike about Constant Contact?

Too expensive for what we use it for. We do not do any marketing, no markt research etc. (no growing market opportunities) Review collected by and hosted on G2.com.

What problems is Constant Contact solving and how is that benefiting you?

none specific. We use it as mailing base and contact archive. Once a year we have an event where we use CC for registration and payment of registration fees Review collected by and hosted on G2.com.

Response from Suneep Nair of Constant Contact

Thank you for your feedback, glad to hear you're finding our tools easy to use! Be sure to check out our newly improved Events tool for your events in the near future, we think you'll really enjoy it.

NM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Constant Contact?

Constant Contact is a helpful tool when creating emails for newsletters or email blasts. I like that each email can be personalized and links can be embedded. Review collected by and hosted on G2.com.

What do you dislike about Constant Contact?

Many times the emails sent via Constant Contact end up in the recipient's junk email. Review collected by and hosted on G2.com.

What problems is Constant Contact solving and how is that benefiting you?

Constant Contact removes many steps when sending emails to many recipients. Review collected by and hosted on G2.com.

Response from RJ McLaughlin of Constant Contact

Hi Nicolle! Thank you for the review. If you're seeing more of your emails go to the junk folder, I recommend reaching out to our Delivery team as they can help look into this and see if there is anything that can be done! https://knowledgebase.constantcontact.com/articles/KnowledgeBase/5782-contact-an-account-review-and-deliverability-specialist?

Marina B.
MB
Co-Owner
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Constant Contact?

I have been using Constant Contact for a few years and am satisfied with their product. It's user-friendly and easy to navigate, making finding insights on campaigns and activities a breeze. Review collected by and hosted on G2.com.

What do you dislike about Constant Contact?

Despite encountering a few minor issues, such as glitches with the editing tool, I still find Constant Contact to be the most effective tool I have used thus far. The Social media advertising piece could use some work as well. Review collected by and hosted on G2.com.

What problems is Constant Contact solving and how is that benefiting you?

I am responsible for handling multiple accounts across various brands; I find Constant Contact invaluable. Its streamlined interface enables me to manage all my social media accounts easily. I especially appreciate the ability to seamlessly convert email campaigns into social media posts, saving me valuable time. Another great feature is having all my efforts and their results in one central location, making it easy to track progress and make data-driven decisions. Review collected by and hosted on G2.com.

Yigal H.
YH
Real Estate Advisor
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Constant Contact?

great to send campaigns and organize campaigns. the customer service is amazing. The agents know what and how to help with any problem that arises Review collected by and hosted on G2.com.

What do you dislike about Constant Contact?

I wish there ware more color and font choices. to make the flyer more eye catching. Review collected by and hosted on G2.com.

What problems is Constant Contact solving and how is that benefiting you?

it helps me email mass campaigns to all my clients at once. Review collected by and hosted on G2.com.

Response from RJ McLaughlin of Constant Contact

Hi Yigal, we are very happy to have provided you with such a positive experience! Thank you for leaving a review.

CH
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Constant Contact?

I can send out 27,000 emails in just 15 minutes, and within seconds, I know my open rate, how many people have opened the email and how many have been to my web site! I like the way you can store and update Contacts, too. Review collected by and hosted on G2.com.

What do you dislike about Constant Contact?

Sometimes, in it's quest to be the best, Constant Contact introduces new features before they are really ready! I have only experiences this once, but it was a big shock, and I hope they will not be doing this, without plenty of notice! Review collected by and hosted on G2.com.

What problems is Constant Contact solving and how is that benefiting you?

It is just an easier way to stay in touch with your clients electronically! I can stay in day to day touch with my 27,000 users, and send them updates, new incidents that i report on, and also update them on the latest Risk and Security Compliance regulations! They appreciate the emails I send. Review collected by and hosted on G2.com.

SJ
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Constant Contact?

We use Constant Contact with our community coalitions to keep people up-to-date with e-newsletters in between meetings. We also send out Public Service Announcements and schedule events through Constant Contact. It's a great way to keep our contact lists organized and see who is actively engaged. Review collected by and hosted on G2.com.

What do you dislike about Constant Contact?

The downside of using Constant Contact is that emails can easily end up in junk or spam folders. Even though the email comes from me, sometimes what I send on Constant Contact gets snagged in my agency's spam filters. Review collected by and hosted on G2.com.

What problems is Constant Contact solving and how is that benefiting you?

Once an email list goes beyond about 19 recipients, we need a way to send communications to the group: Constant Contact saves the day here. We can create well-designed, eye-catching emails easily and maintain our contact groups. We also need to create events with online registration and the ability for users to download a calendar invitation easily. Review collected by and hosted on G2.com.

DM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Constant Contact?

I use constant contact almost daily. I like the ability to target each group of groups I have, and I copy and edit old emails with new content. Having the ability to view "opens" and non-existent addresses is key also. Review collected by and hosted on G2.com.

What do you dislike about Constant Contact?

THE MOBILE APP IS HORRIBLE. I'd rather poke needles under my fingernails than attempt to use the mobile app. They've attempted to fix it numerous times, to no avail.

Search for an old email is pretty much non-existent. It will find something I did back in 2008 before it finds something I did a month ago. That, too, they've tried to address, but to no avail.

The re-subscribe feature (if a user unsubscribes accidentally and wants to re-subscribe later) is broken also Review collected by and hosted on G2.com.

What problems is Constant Contact solving and how is that benefiting you?

The ability to send a bunch of emails to clients and customers without my mail server blocking me as spam. Review collected by and hosted on G2.com.

TM
Professor
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Constant Contact?

I was able to link all my social accounts together so I was able to post regularly to grow my business. They made it super easy and even met with me to help me figure out the process. Review collected by and hosted on G2.com.

What do you dislike about Constant Contact?

At first it was not intuitive. I feel like what I know how to do, I can do well, but there is much to the process I don't understand. I need a few more coaching sessions to figure it out. Review collected by and hosted on G2.com.

What problems is Constant Contact solving and how is that benefiting you?

I wanted to post across multiple accounts quickly and easily. Constant Contact allowed me to not only post, but to schedule posts so that I could engage audiences in social media areas I never really personally frequent. Review collected by and hosted on G2.com.