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Constant Contact Reviews & Product Details - Page 4

Constant Contact Overview

What is Constant Contact?

We deliver for small businesses with powerful tools to simplify and amplify digital marketing. Whether it's driving sales, growing a customer base or engaging an audience, we help you build strong connections and generate powerful results. - Grow your audience Build your list fast with landing pages, social media lead ads, and more. - Deepen customer relationships Connect with people where they are—via text, email, or social—all from one platform, to drive more engagement and results for your business. - Simplify your social media Create and manage social posts and ads to generate awareness, drive leads and promote growth. - Sync with the apps you're already using Connect with digital tools you're already using to grow your business and sell more online, faster. Learn more at www.constantcontact.com

Constant Contact Details
Product Website
Languages Supported
Danish, German, English, French, Italian, Dutch, Norwegian, Portuguese, Spanish, Swedish
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Product Description

Whether you’re looking to reach more customers, sell more products, or simply share your passion with the world, Constant Contact has all the tools, features, and expert guidance you need to get online — and grow online — all in one place.

How do you position yourself against your competitors?

We know marketing and growing a small business is tough-- that's why everything we design is with you in mind. It's why we’ve evolved our platform with powerful new features like e-commerce, SMS and CRM that deliver you bigger results and why we’re building cutting-edge technologies like AI and Advanced Automations that help you do so much more in even less time.

Constant Contact helps the small stand tall by delivering you the marketing solutions and world-class technology to help your small business keep up, excel and grow.


Seller Details
Company Website
Year Founded
1995
HQ Location
Waltham, US
Twitter
@ConstantContact
68,938 Twitter followers
LinkedIn® Page
www.linkedin.com
1,133 employees on LinkedIn®
Description

Constant Contact provides email, social media and event marketing tools to help small businesses grow their customer base.


Courtney B.
CB
Overview Provided by:

Recent Constant Contact Reviews

AP
Amber P.Small-Business (50 or fewer emp.)
4.5 out of 5
"Great email marketing platform"
Provides all the basics needed to send regular marketing e-blasts.
Glen G.
GG
Glen G.Mid-Market (51-1000 emp.)
5.0 out of 5
"Constant Contact has a great ROI"
The ability to create custom emails and schedule campaigns to execute in a timely manner. The easy uploading of customers lists.
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
3.5 out of 5
"Good Value, Need More Bells & Whistles"
Great list management, A/B testing, and functionality.
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Constant Contact Media

Constant Contact Demo - Campaign Builder
Get a multi-channel campaign in just a few clicks. Make a few selections and AI does the campaign building for you.
Constant Contact Demo - AI Content Generator
Use the power of the AI Content Generator to create content for emails, social posts, or SMS.
Constant Contact Demo - Drag-and-Drop Email Editor
Edit one of our hundreds of pre-built email templates or start from scratch with our simple to use drag-and-drop email editor.
Constant Contact Demo - SMS Marketing
Reach your customers wherever they are with SMS Marketing.
Constant Contact Demo - Social Posting
Plan and post your social media messaging across platforms with our Social Posting tool.
Constant Contact Demo - Real-time reporting
Watch your sends, opens, clicks and more. In-depth reporting allows you to watch the performance of your campaigns over time and see who is engaging and who isn't.
Marketing Automation for Small Business
Play Constant Contact Video
Marketing Automation for Small Business
Campaign Builder - Get a multi-channel campaign in just a few clicks.
Play Constant Contact Video
Campaign Builder - Get a multi-channel campaign in just a few clicks.
BrandKit - just plug in your URL, then let AI pull your logo, colors, and imagery from your website into a library of customizable branded assets to use across emails, social posts, and more.
Play Constant Contact Video
BrandKit - just plug in your URL, then let AI pull your logo, colors, and imagery from your website into a library of customizable branded assets to use across emails, social posts, and more.
AI Content Generator - Enter a few details about what you want to say, and let AI write multiple messages you can modify to fit your needs.
Play Constant Contact Video
AI Content Generator - Enter a few details about what you want to say, and let AI write multiple messages you can modify to fit your needs.
SMS Marketing - Reach your customers wherever they are with SMS Marketing.
Play Constant Contact Video
SMS Marketing - Reach your customers wherever they are with SMS Marketing.

Official Downloads

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Video Reviews

6,542 Constant Contact Reviews

4.1 out of 5
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6,542 Constant Contact Reviews
4.1 out of 5
6,542 Constant Contact Reviews
4.1 out of 5

Constant Contact Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Constant ContactQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Victoria C.
VC
Strategic Executive Assistant to the CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Constant Contact?

Constant Contact is easy to use. It's user friendly, modular design makes it easy to duplicate emails, templates, and other features to make sending emails easy and fast. It's easy to implement. Customer service is fast to respond and helpful. We use the service every single day. It was easy for us to connect and integrate with Miva, which doesn't have a prebuilt integration. Review collected by and hosted on G2.com.

What do you dislike about Constant Contact?

Sometimes I feel limited by constant contact because I wish there was custom design service like PhotoShop built into it. If you could edit photos or other items in constant contact it would improve the service. Review collected by and hosted on G2.com.

What problems is Constant Contact solving and how is that benefiting you?

Constant Contact allows us to keep in contact with our customers, alerting them to new products, flash and other sales, and industry news. It allows us to generate income and keep our regular, loyal customers engaged. Review collected by and hosted on G2.com.

Dynamic Elite A.
DA
Director Of Operations
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
(Original )Information
What do you like best about Constant Contact?

Constant Contact made it very easy to transition from original emails to the templates they provide. Not only were my email designs much more sleek than what I was doing, but they have a ton of premade layouts to choose from for every occasion. Then, once the email is sent, I am able to track numerous numbers to see how many people opened my email and what they clicked inside the email. Review collected by and hosted on G2.com.

What do you dislike about Constant Contact?

Constant Contact offers so much within their platform, its tough to find time to put aside to learn about everything. Review collected by and hosted on G2.com.

What problems is Constant Contact solving and how is that benefiting you?

Time is always of the essence and Constant Contact is saving me time by being able to start email projects, save them as a draft, or even fully complete the email and schedule it to be sent out. Review collected by and hosted on G2.com.

MT
Director of Marketing and Sales
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Constant Contact?

Constant Contact is easy to use and has a number of templates/features to choose from. The analytics are excellent and give great insight into how our campaigns are performing. The email resend features and category options for our audiences are great as well. It has been easy to implement and to integrate into our current marketing campaigns. Customer support has been excellent. We use constant contact frequently and send multiple campaigns to multiple audiences weekly. Review collected by and hosted on G2.com.

What do you dislike about Constant Contact?

No complaints at this point. The only challenge was how to keep our analytics history accurate with our previous tool so that we did not lose the history of previous users. The audience segmentation helped us overcome this issue. Review collected by and hosted on G2.com.

What problems is Constant Contact solving and how is that benefiting you?

Constant contact allows us to generate leads, create campaigns, manage events, and stay in touch with our customers. Review collected by and hosted on G2.com.

Cassandra E.
CE
General Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Constant Contact?

We switched to Constant Contact a year ago from one of the other big companies with an animal themed name. Getting switched over and integrated from the other guy was a breeze and the CC team members I spoke with were all very helpful, kind, and excited to welcome us aboard. We love how much more intuitive the UI is, how many more building options there are in the email building tool, the fact that we can schedule re-sending emails to nonopeners, and most of all we LOOOOVE that it's HALF the price of the other guy!! We send emails at least once a week and it could not be easier. Review collected by and hosted on G2.com.

What do you dislike about Constant Contact?

So far I honestly haven't found any downsides! Review collected by and hosted on G2.com.

What problems is Constant Contact solving and how is that benefiting you?

It makes it easy for us to stay in touch with our clients!! Review collected by and hosted on G2.com.

Loyd K.
LK
Marketing manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Constant Contact?

The ease of use and the ability to integrate items created with Constant Contact into other platforms makes it a valuable tool in marketing. I utilize Constant Contact in creating a weekly newsletter for our audience and clients. Review collected by and hosted on G2.com.

What do you dislike about Constant Contact?

The biggest downside I've encountered is that there seem to be random changes in how the tools work. For example, for several months I was able to move blocks of text when creating a newsletter with my mouse, then suddenly one day it seemed to become more sensitive as to how I could make the same changes. Review collected by and hosted on G2.com.

What problems is Constant Contact solving and how is that benefiting you?

Before, I had no tool I could utilize to reach a mass audience; utilizing Constant Contact has made it possible to reach a large audience while still being able to tailor items for specific audience segments. Review collected by and hosted on G2.com.

Kelli K.
KK
Outreach Coordinator
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Constant Contact?

I really like seeing the stats provided for each link in our newsletter. Review collected by and hosted on G2.com.

What do you dislike about Constant Contact?

There could be more templates for special occasions, like holiday cards, etc. Review collected by and hosted on G2.com.

What problems is Constant Contact solving and how is that benefiting you?

By allowing analytics, such as looking at who has opened our emails and what links are being clicked, it grants us the ability to know what interests our readers the most. The more interested they are, the more likely they are to continue opening, reading, and sharing. Constant Contact is also more user friendly than other email marketing services that I've used. Being a non profit, we can't pay people to do these things; it has to all be in house. Constant Contact makes it easy for me to do this and have time for my thousand other responsibilities. Constant Contact is the way to go. Review collected by and hosted on G2.com.

Bethany M.
BM
Store Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Constant Contact?

The templates make it easy to build my email just about any way I want it. I can customize my look and the drag and drop feature has been wonderful. We try to connect about once a week with our customers and that has been just about perfect.

The trainings they offer are free and helpful--I love that the support their customers. Review collected by and hosted on G2.com.

What do you dislike about Constant Contact?

I haven't found many downsides to CC. There have been a few times when I can't place a picture exactly where I want it, but I've learned how to make it work. Review collected by and hosted on G2.com.

What problems is Constant Contact solving and how is that benefiting you?

It makes it easy for me to reach my customers with the latest sales and events. I don't have to create things from scratch--I can use the templates and build on what I've done in the past. Review collected by and hosted on G2.com.

Ryan O.
RO
Sales &amp; Marketing / A.R. Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Constant Contact?

I really like their built in / drop and play features while creating emails. It makes formatting a lot easier and makes it look appealing to our audiences. I also really like their preloaded templates as it's easy to use them as inspiration all while making it your own Review collected by and hosted on G2.com.

What do you dislike about Constant Contact?

I don't have many complaints but, I dislike how sometimes the formatting shifts when sending test copies (text will overflow to an additional line that was not intended) - Things will shift around a little bit & that can be frustrating but, usually is fixable with spacers / dividers Review collected by and hosted on G2.com.

What problems is Constant Contact solving and how is that benefiting you?

They are helping us reach a broader range of customers / provide visibility to our product offerings. This in turn increases our sales / allows us to make some valuable business connections. Review collected by and hosted on G2.com.

Marsha W.
MW
Sales Rep
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Constant Contact?

I first had the help from Constant Contact to make a template for me to use. But after working with it a month, I realized I could customize and make my own template. I may change a little but keep the basic format and use weekly for my notifications. Review collected by and hosted on G2.com.

What do you dislike about Constant Contact?

I started out with the Standard package, but after a year, went down to the Lite package. There are several features that I didn't use at the Standard, but i would like to see who is opening up the emails and who is not, which you can't see in the Lite package. Review collected by and hosted on G2.com.

What problems is Constant Contact solving and how is that benefiting you?

My main goal is to keep my customer's aware of new products and to remember me when it's time to reorder. Also to book for appointments during market. Review collected by and hosted on G2.com.

Erica B.
EB
Director of Digital Marketing
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Constant Contact?

Constant contact is extremely easy to use - it's perfect for someone who is just getting started with marketing automation and really just wants to focus on sending emails and tracking their success based on deliverability, clicks, opens, etc. I also liked that this platform is only $15/month if you have less than 500 subscribers. It's very affordable and user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Constant Contact?

The interface doesn't have great designs and they need to figure out a way to allow people to copy and paste without bringing in background code, etc. I found myself wasting a lot of time making sure the fonts and colors were actually how they appeared in Constant Contact verses the screen. I think it would be helpful to have a better list segmenting tool where you can build smarter lists for better target marketing. Review collected by and hosted on G2.com.

Recommendations to others considering Constant Contact:

If you're looking to dive deeper into marketing automation and you're willing to spend more money, I would recommend using Marketo or HubSpot. If you're a smaller company looking to send and track emails and grow your list, Constant Contact is probably a fine fit and very cost conscious. Review collected by and hosted on G2.com.

What problems is Constant Contact solving and how is that benefiting you?

The biggest problem I solved with Constant Contact was saving time on emails and creating one, cohesive brand for clients (once I fixed the design within Constant Contact). Constant Contact allows you to schedule in advance and automate your emails and lets you track the success by measuring engagement/lack of engagement. Review collected by and hosted on G2.com.

Response from RJ McLaughlin of Constant Contact

Hello Erica, thank you for the detailed review. I am sorry to hear you may have had trouble with navigating our interface or utilizing certain features. We would love to get more information and see if we can resolve your concerns or at least forward your feedback and use cases to our developers. Please consider sending an email to social_support(at)constantcontact(dot)com with your username, any additional details you can provide, and a reference to this review.