ConnectWise RMM Pros and Cons

Its as much an expansion to our team as anything else. Being able to toss work to them that normally would tie up one of our resoucrses is nice and the fact its all integrated with our CW system. Makes it easy for oncall to get alerts and then toss a service issue back to them. Review collected by and hosted on G2.com.

The platform has been deamed the next steps for CW. They're putting all their resources into it vs with Automate. We heavily use automate for all our scirpting, endpoint management and what have you. RMM is also as much a time sink as automate to setup where we have dedicated employees who thats all they do. Review collected by and hosted on G2.com.

Good set of tools, user interface was straight forward. Review collected by and hosted on G2.com.

Pricing punished you for making your life easier. Review collected by and hosted on G2.com.

Connectwise RMM has a good ease of use, Very easy to implement, customer support is great, i use it every day with no issues, multiple features to customise it and the integration of it is easy. Review collected by and hosted on G2.com.

Sometimes updates dont install correctly causing corruptions Review collected by and hosted on G2.com.

I like how quickly it connects and I like how Techs can can have a group of people remote to one machine. The backstage and run command features are also very bennificial. Review collected by and hosted on G2.com.

I do not have anything i dont like. I would like it to have a windows update feature so you can pick and send updates Review collected by and hosted on G2.com.

I have been using Connectwise RMM from around 3 years and love it.

The web app looks better to me as it works faster as compared to Desktop RMM.

The Desktop RMM can be improved as everytime you shutdown the computer, Connectwise Desktop RMM ask for full login details which is little uncomfortable. Review collected by and hosted on G2.com.

The Desktop app can be improved.

The Interface is quite tightened as compared to Web app.

The Web app looks cool and open space interface. Review collected by and hosted on G2.com.

Easy to use navigation and management of devices is far most the best best thing with the tool. Once you get used to the application it will be the best suited RMM tool for your business.

The most helpful thing I would say is the device management console and the in-depth features for individual devices is so much optimised, it would be easy for a new person to understand its full potential. Review collected by and hosted on G2.com.

Slight delay in the server end and sometimes unresponsive ui is I do not like. Review collected by and hosted on G2.com.

Remote monitoring, patch management, ease of use. Review collected by and hosted on G2.com.

The support does not always solve the problem. Review collected by and hosted on G2.com.

Ease of use and good customer support are two of the most important factors for any product or service. Review collected by and hosted on G2.com.

While RMM can be effective, some features are missing, or in some cases lack sufficient customer support. Review collected by and hosted on G2.com.

I don't have personal preferences, but users value automation, scalability, and security in ConnectWise RMM. Review collected by and hosted on G2.com.

I don't have personal opinions, but users cite occasional interface complexities. Review collected by and hosted on G2.com.

It supports integrations with various third-party tools and applications, providing flexibility and allowing users to build a customized IT management ecosystem. Review collected by and hosted on G2.com.

For smaller businesses or those with simpler needs, the platform might offer more features than necessary, potentially leading to underutilization and complexity Review collected by and hosted on G2.com.