ConnectWise Automate Reviews & Product Details - Page 5

Connectwise automate was completely worth the price. It is the only way that we could become a successful MSP. Review collected by and hosted on G2.com.

The on board process was a little clunky. Review collected by and hosted on G2.com.

The mass administration instruments are great, worked in time recording functions admirably. You can move modules around to modify your very own view which is useful. Review collected by and hosted on G2.com.

They seem to maintain a strategic distance from telephone discussions and direct correspondences at all expense. While I understand that they need to deal with a ton of calls, other programming organizations are a lot hotter and friendlier with regards to getting specialized help with a genuine human cooperation. Review collected by and hosted on G2.com.

What I like about ConnectWise Automate is the centralized way in which we can monitor the status of our network equipment, verify failures, security alerts, bad configurations among others, and this tool also tells us when a new device is detected. our network Review collected by and hosted on G2.com.

I do not like how heavy the application is at the moment of opening it and that sometimes you have to close it and open it again in order to update it.

Consult when it is going to consult the state of a specific equipment and in the pop-up window that shows the information of said equipment it takes a considerable time to open, in the same way it happens when it is going to configure some monitor Review collected by and hosted on G2.com.

As a MSP, we need a tool that allow us to monitor and manage many endpoints simultaneously at a very efficient level because our customers needs to be focus in their core bussiness, and not in the maintenance of theirs desktops and laptops.

ConnectWise Automate (Formerly Labtech) give us that and more, gived us the solution for thats repetitive tasks that take forever.

The integration with CW Control (Fornerly ScreenConnect) and CW Manage is very nice and smooth. Review collected by and hosted on G2.com.

Its not a plug and play solution, you need to learn how to use it, and you need to learn a lot, the university give you some help, but still you need a connectwise consultant to implement it.

If you want to be a master administrator of this solution, you need the official courses, and are very expensives. Review collected by and hosted on G2.com.

What I like about ConnectWise Automate in the first place is the amount of things that can be done with this tool, from monitoring equipment in a network, to monitoring the network itself to validate which computers are connected to it, its interface is friendly for users, you only need to deploy the agent on the computers you want to monitor, configure the monitors you want to track and ready, when the tool detects any abnormality with the configured monitors you will generate an alert so you can attack it at the moment, It is also impressive the integration it has with other tools such as connectwise automate and connectwise manage Review collected by and hosted on G2.com.

As mentioned before is a very complete tool at least in my case there is not much I dislike about it, if it would be good to make it a little lighter since the time to enter the console is usually laguerse a little and sometimes to last a long time without using it stops updating and you have to close and open the application again, the rest works very well and lets you know in detail the status of each of the equipment that we are monitoring, such as if there is a service stopped, if there is any threat, if the antivirus is disabled or even if the computer lacks and requires some system update Review collected by and hosted on G2.com.

The third-party patches of Connectwise have greatly increased our productivity. We no longer have to worry about our client falling behind with typical third-party software. Review collected by and hosted on G2.com.

I don't like how the patch section of ConnectWise seems to be very resource-intensive and can be slow at times. There is also a learning curve that makes using the project a challenge at first. Review collected by and hosted on G2.com.

For the moment the monitors are very useful, the programmed commands that allow to perform daily tasks more easily. The audition is very useful and the available reports are also great. The integration with ConnectWise is very good and thanks to this the administration of the computers is done efficiently and optimally. It is a great RMM software. The customization of each element in Labtech is a great benefit, of course after having experimented a lot with the tool. Review collected by and hosted on G2.com.

The learning curve can be tilted for a single IT professional. The Labtech Support service is not the best possible and locating documentation of the software can be complicated. There are other small errors but it is understandable with the large number of functions that the Automate performs. Review collected by and hosted on G2.com.

I like how it's integrated into CW Automate. It's very easy to set up and create different policies. Review collected by and hosted on G2.com.

I dont like the small selection of apps that you can patch with it. It's limited to Adobe, Firefox, Chrome, Java, and a couple others. It's not very expensive, but Ninite has a much better selection. Review collected by and hosted on G2.com.

Connectwise does some things differently when it comes to patching. Once you understand the approval work flow it is pretty easy to start using the patching platform connectwise offers Review collected by and hosted on G2.com.

I dislike how the patching section of connectwise seems to be very resource intensive and can be sluggish at times. There is also a learning curve which makes using the project challenging at first Review collected by and hosted on G2.com.

This product is very robust. It does what we need and much more. The control and maintenance levels we have with our client machines is great. One of the best things is the way Connectwise is bringing in all types of companies to integrate with their products. Review collected by and hosted on G2.com.

Keeping up can be a bit of a challenge. One of the best things with them constantly updating and improving can be a bad thing at times because things are always changing. Review collected by and hosted on G2.com.