ConnectWise Automate Reviews & Product Details - Page 3

Connectwise is a good system to connect all you device on one place. Review collected by and hosted on G2.com.

The add in and having to script your own scripes Review collected by and hosted on G2.com.

The product includes functionality to automate patching and remote computer management functions. Its built-in dashboards provide information about computers' status. As a managed service provider, Automate makes it easy to manage computers in multiple environments concurrently. Review collected by and hosted on G2.com.

We found the implementation complex, requiring technicians to complete a battery of courses during onboarding and involving significant time with an implementation specialist. The learning curve has been challenging, and six months after implementation, we're still not realizing the time savings that the system is designed to facilitate. Review collected by and hosted on G2.com.

There are several high points.

It is easy to locate a PC.... you can search by last logged in user, by computer name, or from a list

No action is required from the end-user to connect once setup this is a plus over a similar tool

There are several useful options once connected. A helpdesk technician can easily copy files to the remote PC.

It also has a tool box tha you can add comon files to so they will be available for easy acess as you connect to different computers

There is a wake lock feature to keep the PC from going to sleep while you are connected.

There is also an auto-reconnect featre if you have to reboot.

It can also push down updates to remote machines

There are a number a scripts thatcan be run on a remote PC in the back ground with out havng to connect or bother the user. Review collected by and hosted on G2.com.

Sometimes it will randomomly not be able to connect even though the agent is running on the remote PC. This is not happen often but is frustaitng when it does. Review collected by and hosted on G2.com.

I enjoy the ticketing aspect of it entirely. It allows me to pull reports when needed to view how much some techs are working verse how much time some customers are consuming. Review collected by and hosted on G2.com.

The reports are a little hard to get detailed as you'd like. I usually have to export them and then edit them instead of doing it prior. If this could be incorporated as a module, that would be wonderful! Review collected by and hosted on G2.com.

Friendly user interface. It has plenty of remote tools such as remote restart, monitoring, and send commands to computers Review collected by and hosted on G2.com.

Sometimes it gets a bit glitchy, and you have to close the window and reconnect it to complete the task. It also needs to get updates more ofter Review collected by and hosted on G2.com.

It's has a ton of tools to help you monitor and maintain your systems. Keeping them up to date has never been easier, and being able to remote in and support people wherever they are is very convenient. Review collected by and hosted on G2.com.

There are a ton of bells and whistles we don't even touch, and some of the internal settings and menus are very confusing and easy to get lost. Review collected by and hosted on G2.com.

- Features that I like the most are Remote capability, Backend CMD/Powershell without user intervention, monitor the machine health and generate report, patch & updates management.

- Very customizable and programmable.

- Scripts can be made and do apply immediately to the machines

- Can create OU and specific policy for each unique setup.

- Can do the Weekly/monthly reports about the assets

- Connectwise support 24/7 and really good to resolve the issue Review collected by and hosted on G2.com.

- Thick app slow performance

- Kinda delay reflection at the web app for any changes that you made.

- A lot of bugs and upon changes/patches there will be a new issue arises

-Not for non-IT usage Review collected by and hosted on G2.com.

I like the functionality of the scripts. We are able to have systems reboot over night, push through windows updates and send us monitoring alerts. Review collected by and hosted on G2.com.

It can be very difficult to set up. The default interface is cluttered and has too many options. Review collected by and hosted on G2.com.

Automate is a great tool to showcase and hold all of your environments that then dictate down from the Salo affect into a granular level with lots of information in tasks that are allowed to be run Review collected by and hosted on G2.com.

The mobile app could be better to allow work done while in between jobsites outside of that it is a great product and look forward to using it more Review collected by and hosted on G2.com.

The full-scale multi-location reporting off of SQL Queries really makes it easy to create simple reports for your NOC operations Review collected by and hosted on G2.com.

Some features are harder to take advantage of, and harder to program. Works best if you have someone dedicated to the Connectwise automation programming and support or support through a 3rd party. Review collected by and hosted on G2.com.