ConnectWise Automate Reviews & Product Details - Page 2

Where to begin? There are so many capabilities of client management tools we use on a daily basis. CWA is our go-to for Agent access, pushing Windows Patching and third-party updates. We have monitors in place that help us be PROactive instead of REactive. Review collected by and hosted on G2.com.

You'll have issues if the agent stops responding, which runs on the workstation or laptop. The only flaw currently is the lack of knowledge we sometimes encounter when opening a service ticket with support. Review collected by and hosted on G2.com.

The software really allows the business to implement a huge range of customizations and business processes. If you're willing to put the time in the software can be fantastic Review collected by and hosted on G2.com.

The first level support for Connectwise Automate is poor. For software designed for MSPs they certainly start out assuming you know nothing about computers.

The software UI is also very clunky and new features are pretty lacking at this point. Review collected by and hosted on G2.com.

Automate can be unwiedly for new users, but it is more or less capable of ANYTHING. I see that as a net positive despite any complexity barriers. Many other RMM tools cannot do all of the things that Automate can do. Review collected by and hosted on G2.com.

The aforementioned complexity can be a real barrier. The MSP I am a part of hires out a third party service simply to assist us with managing and deploying all of the aspects of Automate that we need. Review collected by and hosted on G2.com.

ConnectWise's remote access software is a great addition to any IT department. The portal is very user friendly and allows complete control and detailed information on the machine being worked on. Review collected by and hosted on G2.com.

I do not have a negative thing that I can think of about the ConnectWise software. It is very versatile and allows you to manage the device off of one screen instead of needing to transition. Review collected by and hosted on G2.com.

The product is full of many Automation features such as monitoring and scripting however when manual intervention is needed it does have a lot of extra tools such as command prompt and file explorer etc. Review collected by and hosted on G2.com.

It doesn't integrate very well with 3rd party ticketing solutions, many IT providers will likely already have their own helpdesk/service desk platform, but Automate wants you to use it's own built-in ticketing system for alerts.

Also the lack of mobile apps is frustating. Review collected by and hosted on G2.com.

1. Single central patch management system

2. Customized policy for specific (dynamic ) needs

3. Endpoint Management (incredibly remote connect) for support

4. Distribute software remotely on specific time deployment Review collected by and hosted on G2.com.

1st-time installation of the screenconnect client (3MB takes a longer time to install) . Sometimes hangs on the non-administrator system instead of prompting a password. Review collected by and hosted on G2.com.

Any ideas you have any how to run your MSP and patch management it can handle. Any nuanced is you have, it should be able to accommodate. It has a good amount of integrations and can act alone for managing your company. Review collected by and hosted on G2.com.

I was warned that it is a BEAST to learn. I extremely understood how much involvement would be needed to learn how to even deploy on a small number of clients. They have resources and consultants and a university to learn how to use the product. After 2 months I gave up. I can't imagine training someone in my company how to do all I learned. Review collected by and hosted on G2.com.

ConnectWise Automate is perfect along side ConnectWise Manage. Automate takes the stress out of remote support and scheduled maintenance. Remote access and endpoint management is made easy. Review collected by and hosted on G2.com.

ConnectWise Automate doesn't necessarily have downsides. You need to be familiar with the tool to use it. For remote access, I prefer to use ConnectWise Control. Review collected by and hosted on G2.com.

We like how customizable it is and have not seen an IT challenge that it could not help us with. From Path Management to scripting to inventory it just works. We reviewed several other products and this product had the most robust product as well as the support. Review collected by and hosted on G2.com.

My only real complaint is sometimes the data isn't current and you have to poll for updated information from the endpoint. but this is due to the timing of the polling and the workload of the server. Review collected by and hosted on G2.com.